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Saurabh Gupta

Vice President

saurabh.gupta@everestgrp.com

Saurabh Gupta, Vice President, is leading the Institute’s research related to F&A Outsourcing (“FAO”) and Procurement Outsourcing (“PO”), which is focused on providing the industry with a deep and fact-based perspective on outsourcing of F&A and procurement processes. He utilizes his strong analytical background and international research experience to create intellectual property and insights into outsourcing trends, implications and industry best practices. He is a published author in leading FAO publications, and is a frequent speaker on the subject. He has played a pivotal role in developing the Institute’s syndicated research in the space including reports and whitepapers on offshoring of F&A services, unlocking the potential of PO, geographic and industry adoption trends in FAO, technology choices in PO, technology innovation in FAO, global FAO supplier landscape, and the FAO and PO annual reports.

Prior to joining Everest Research Institute, Saurabh worked with Infosys Technologies, where he provided techno-functional consulting to several global clients in manufacturing, retail, and financial services. He holds an MBA from IIT (Indian Institute of Technology) Bombay, and a Bachelor of Mechanical Engineering (Honors) from University of Delhi.

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Capital Markets Business Process Outsourcing (BPO)

Rishabh Gupta, Saurabh Gupta, Rajesh Ranjan

January 2012 | Document #EGR-2012-11-R-0636a | Report
Capital markets BPO is growing at a fast pace of 25 percent annually. Despite the downturn in global capital markets post 2008, the key benefits of capital markets BPO, such as cost reduction, operati... | More

Succeed with Maintenance, Repair, and Overhaul (MRO) Outsourcing

Saurabh Gupta, Abhishek Menon

January 2012 | Document #EGR-2012-1-R-0633 | Viewpoint
PO contracts with Maintenance, Repair, and Overhaul (MRO) category in scope show a phenomenal growth of nearly 35 percent CAGR over the last five years. This report discusses the process and category ... | More

Process Innovation in FAO - Emergence of "World Class-Lift-Shift-and-Fix" Offerings

Arpita Bansal, Saurabh Gupta, Abhishek Menon

January 2012 | Document #EGR-2012-1-R-0627 | Report
The increasing maturity of the global FAO market is driving innovation across multiple dimensions. These dimensions include changing value-lever mix, creating differentiated service offerings, targeti... | More

Webinar Deck: Emerging Locations in the FAO Delivery Landscape - The New Frontiers

Saurabh Gupta, Kuldeep Lulla

September 2011 | Document #27Sept11-Webinar | Report
On September 27, 2011, Everest Group will host a webinar, Emerging Locations in the FAO Delivery Landscape - The New Frontiers.More

Optimizing Indirect Spending - Finding the Right Transformation Strategy

Saurabh Gupta, Abhishek Menon

September 2011 | Document #EGR-2011-1-R-0593 | Report
This report explores the importance of optimizing indirect procurement through a scenario-based analysis of four typical approaches based on scope (partial and comprehensive) and delivery responsibili... | More

The New Frontiers: Emerging Locations in the FAO Landscape

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

September 2011 | Document #EGR-2011-1-R-0596 | Report
While India continues to be the location of choice for offshoring F&A services, the FAO delivery-location landscape now has a truly global footprint. In recent years many service providers investe... | More

Insurance BPO - Rising Demand, Increasing Competition

Rishabh Gupta, Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

August 2011 | Document #EGR-2011-11-R-0584 | Report
Insurance BPO represents one of the most mature offerings within the BFSI BPO market. In this research study, we analyze the third-party Insurance BPO market across the Life & Pensions (L&P) and Prope... | More

2010 FAO Market Star Performers on Everest PEAK Matrix - WNS

Saurabh Gupta, Kuldeep Lulla

August 2011 | Document #ERI-2011-1-R-0535 | Report
Everest Group identified five service providers as the "2010 FAO Market Star Performers", in its latest FAO Annual Report, based on the relative movement of 20+ FAO service providers on the Everest PE... | More

PO Service Provider Profile Compendium - A Comprehensive Look at 18 Established PO Providers

Arpita Bansal, Rishabh Gupta, Saurabh Gupta, Abhishek Menon

July 2011 | Document #EGR-2011-1-R-0569 | Report
2010 was the best year ever for PO in terms of new contract signings and contract extensions. Service providers are managing over US$165 billion of non-core procurement spend on behalf of their client... | More

2010 PO Market Star Performers on Everest Group PEAK Matrix - ICG Commerce

Saurabh Gupta, Kuldeep Lulla

June 2011 | Document #ERI-2011-1-R-0551 | Report
Everest Group identified five service providers as the “2010 PO Market Star Performers”, in its latest PO Annual Report, based on the relative movement of 15+ PO service providers on the Everest Gro... | More

2010 FAO Market Star Performers on Everest PEAK Matrix - Genpact

Saurabh Gupta, Kuldeep Lulla

June 2011 | Document #ERI-2011-1-R-0539 | Report
Everest Group identified five service providers as the “2010 FAO Market Star Performers”, in its latest FAO Annual Report, based on the relative movement of 20+ FAO service providers on the Everest P... | More

2010 PO Market Star Performers on Everest Group PEAK Matrix - IBM

Saurabh Gupta, Kuldeep Lulla

June 2011 | Document #ERI-2011-1-R-0542 | Report
Everest Group identified five service providers as the “2010 PO Market Star Performers”, in its latest PO Annual Report, based on the relative movement of 15+ PO service providers on the Everest Gro... | More

PO Service Provider Landscape - It's Getting Crowded

Arpita Bansal, Saurabh Gupta, Abhishek Menon

June 2011 | Document #ERI-2011-1-R-0560 | Report
As the PO market grows and matures, new players enter the market, while the existing players strengthen their position, thus making the PO service provider landscape increasingly competitive. In this ... | More

FAO Service Provider Profile Compendium

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2011 | Document #ERI-2011-1-R-0559a | Report
The FAO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the multi-process FAO market. Each 5 page service provider profile pro... | More

2010 PO Market Star Performers on Everest PEAK Matrix - Accenture

Saurabh Gupta, Kuldeep Lulla

May 2011 | Document #ERI-2011-1-R-0527 | Report
Everest Group identified five service providers as the “2010 PO Market Star Performers”, in its latest PO Annual Report, based on the relative movement of 15+ PO service providers on the Everest PEA... | More

2010 PO Market Star Performers on Everest PEAK Matrix - Genpact

Saurabh Gupta, Kuldeep Lulla

May 2011 | Document #ERI-2011-1-R-0540 | Report
Everest Group identified five service providers as the “2010 PO Market Star Performers”, in its latest PO Annual Report, based on the relative movement of 15+ PO service providers on the Everest PEA... | More

2010 FAO Market Star Performers on Everest PEAK Matrix - TCS

Saurabh Gupta, Kuldeep Lulla

May 2011 | Document #ERI-2011-1-R-0534 | Report
Everest Group identified five service providers as the “2010 FAO Market Star Performers”, in its latest FAO Annual Report, based on the relative movement of 20+ FAO service providers on the Everest ... | More

2010 FAO Market Star Performers on Everest PEAK Matrix - IBM

Saurabh Gupta, Kuldeep Lulla

May 2011 | Document #ERI-2011-1-R-0547 | Report
Everest Group identified five service providers as the "2010 FAO Market Star Performers" in its latest FAO Annual Report, based on the relative movement of 20+ FAO service providers on the Everest P... | More

2010 FAO Market Star Performers on Everest PEAK Matrix - Accenture

Saurabh Gupta, Kuldeep Lulla

May 2011 | Document #ERI-2011-1-R-0528 | Report
Everest Group identified five service providers as the "œ2010 FAO Market Star Performers", in its latest FAO Annual Report, based on the relative movement of 20+ FAO service providers on the Everest... | More

India-to-India (I2I) General & Administrative Outsourcing (GAO) Market: A Phenomenon in the Making

Sayan Chatterjee, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Rajesh Ranjan

May 2011 | Document #ERI-2011-10-R-0556 | Report
While India has traditionally been a prominent delivery location for BPO services, it is starting to emerge as a notable source geography as well. A rapidly growing economy, increased competition, and... | More

Global FAO Service Provider Landscape - Competitive Intensity Driving Innovation

Rishabh Gupta, Saurabh Gupta, Kuldeep Lulla

May 2011 | Document #ERI-2011-1-R-0550 | Report
2010 saw the FAO market bounce back with almost 15% growth in ACV, previously seen only in the pre-recession years. As the market continues to grow and mature, rising competition is driving service pr... | More

Webinar: Opportunities in the Meter-to-Cash BPO Market

Saurabh Gupta, Kuldeep Lulla

May 2011 | Document #10May11-Webinar | Report
On May 10, 2011, Everest Group will host a webinar, Meter-to-Cash BPO Market for Utilities - An Opportunity fo... | More

Webinar: Role of Global Sourcing in Financial Services BPO (FS BPO)

Saurabh Gupta, Abhishek Menon

April 19, 2011 | Document #ERI-2011-10-P-0537 | Webinar
On April 19, 2011, Everest Group will host a webinar, Role of Global Sourcing in Financial Services BPO - Post Turmoil Perspectiv... | More

Role of Global Sourcing in FS BPO - Significant Traction, Yet Tremendous Potential

Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

April 2011 | Document #ERI-2011-10-R-0529 | Report
Beyond arbitrage, several other factors including access to new talent pools, risk diversification, and operational flexibility are driving financial services organizations to push the global sourcing... | More

PO Annual Report 2011: "2010 - Best Year Ever for PO"

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

April 2011 | Document #ERI-2011-1-R-0517a | Report
2010 was the best year ever for PO in terms of new contract signings and contracts extensions. The PO market size in terms of active ACV reached US$1.3 billion driven by both organic and inorganic gro... | More

Financial Services BPO (FS BPO) Service Provider Profile Compendium

Arpita Bansal, Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

March 2011 | Document #ERI-2011-10-R-0523 | Report
The Financial Services BPO (FS BPO) service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the FS BPO market. Each 4-5 page service p... | More

FAO Annual Report 2011 - FAO is Back!!

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

March 2011 | Document #ERI-2011-1-R-0516 | Report
The global multi-process F&A outsourcing market will grow 15-20% in 2011 on the heels of a strong rebound in 2010. The FAO market grew by almost 15% compared to about 10% growth during 2009. In ad... | More

The Future State of the Indirect Procurement Function

Saurabh Gupta

March 2011 | Document #ERI-2011-1-V-0514 | Viewpoint
Everest recently conducted a study to gain insights into the future state of the indirect procurement function in global organizations. This report describes the three most compelling and common theme... | More

Technology Add-ons and Platform-based Solutions in Procurement Outsourcing

Saurabh Gupta, Abhishek Menon

February 2011 | Document #ERI-2011-1-R-0509 | Report
Technology plays a pervasive role in Procurement Outsourcing (PO), as buyers are still under-invested in procurement technology. Service providers are increasingly using SaaS-based and other add-on to... | More

Global Lending BPO Across Credit Cards, Consumer Loans, and Commercial Loans

Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

January 2011 | Document #ERI-2011-10-R-0494 | Report
As financial services companies come out of one of the most tumultuous periods, this report provides key trends and insights into the global lending BPO across credit cards, consumer loans (including ... | More

Moving beyond Transactional FAO: The Rise of FP&A Outsourcing

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

December 2010 | Document #ERI-2010-1-R-0490 | Report
The multi-process FAO market constitutes various F&A processes that differ in their degree of outsourcing, with some processes outsourced less often than others. Financial Planning & Analysis ... | More

Accenture Acquires Ariba's Sourcing and BPO Services - End of Ariba's "Seven Year Itch" with Procurement Services

Saurabh Gupta

October 2010 | Document #ERI-2010-1-V-0476 | Viewpoint
This breaking viewpoint document analyses the acquisition of Ariba's sourcing and BPO services by Accenture. The deal will further boost Accenture's leadership position in the Procurement Outsourcing ... | More

Value Creation through PO - Perspectives of Mature Buyers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

October 2010 | Document #ERI-2010-1-R-0470a | Report
The business case for procurement outsourcing (PO) may look attractive given that it addresses a larger cost base in comparison to other BPO segments. Still, the market for PO services has not seen as... | More

Value Creation through FAO - Perspectives of Mature Buyers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

September 2010 | Document #ERI-2010-1-R-0465 | Report
Cost arbitrage continues to be an important value-creation lever in FAO. However, a focus on impacting process effectiveness and strategic objectives is increasingly becoming part of the FAO value pro... | More

Is Transition Management in BPO Undergoing a Transition?

Saurabh Gupta, Kuldeep Lulla

August 2010 | Document #ERI-2010-1-W-0456 | Viewpoint
Even though transition is an inherent phase of outsourcing, the term "transition" has become synonymous with complexity. This whitepaper educates buyers on the transition phase in the life cycle of ou... | More

PO Supplier Profile Compendium - Comprehensive Look at 17 Established PO Providers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2010 | Document #ERI-2010-1-R-0417 | Report
The PO supplier profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 PO suppliers. Each 4-5 page supplier profile provides a comprehensive picture of their service suite... | More

FAO Supplier Profile Compendium - Comprehensive Look at 21 Established FAO Providers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2010 | Document #ERI-2010-1-R-0416 | Report
The FAO supplier profile compendium provides accurate, comprehensive, and fact-based snapshots of 21 suppliers in the multi-process FAO market including Accenture, ACS, Aditya Birla Minacs F&A (Co... | More

Get More from Your Non-Core Spend - Realizing Value from Procurement Outsourcing (PO)

Saurabh Gupta, Katrina Menzigian

June 2010 | Document #ERI-2010-1-W-0397 | Report
Procurement Outsourcing (PO) emerged as a solution to help companies improve management of non-core spend and capture significant savings which has generated increased interest and exploration.  This ... | More

The Dynamic PO Supplier Landscape - Evolving from Segment Focus to End-to-end Capabilities

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Katrina Menzigian

June 2010 | Document #ERI-2010-1-R-0415 | Report
Procurement Outsourcing (PO) has generated immense interest in the BPO market as a solution to help companies realize savings and create bottom-line impact. As the PO market grows and matures, new pla... | More

Global FAO Supplier Landscape – Leaders, Contenders, Emerging Players, and the 2009 Star Performers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Katrina Menzigian

May 2010 | Document #ERI-2010-1-R-0414 | Report
The 2009 FAO market context gave suppliers an opportunity for introspection, revaluate service offerings, and build capability (both in-house and through acquisitions) for an anticipated growth in 201... | More

PO Annual Report 2010 - "PO in 2009: A Year of Prudent Growth"

Saurabh Gupta, Abhishek Menon, Katrina Menzigian

March 2010 | Document #ERI-2010-1-R-0401 | Report
The PO market in 2009 witnessed increased levels of interest and market activity. However, the average contract values dropped due to the adoption of a conservative approach given the prevailing uncer... | More

FAO in 2010: Exiting the Twilight Zone and Poised for Growth

Saurabh Gupta, Mansi Khanna, Abhishek Menon, Katrina Menzigian

February 2010 | Document #ERI-2010-1-R-0393 | Report
The twilight zone of 2009 seems to be lifting as market signals indicate 2010 is poised for a return to FAO growth. As the global economy revives, most suppliers are reporting stronger sales pipelines... | More

Pricing Structures in PO - Ensuring "Win-Win" Solutions

Saurabh Gupta, Abhishek Menon, Katrina Menzigian

November 2009 | Document #ERI-2009-1-R-0371 | Report
The objective in this study is to uncover the latest trends in pricing structures prevalent in PO with focus on pricing structures prevalent today, market trends in adoption of different pricing struc... | More

Technology-Led Solutions in FAO - Supplier Profile Compendium

Saurabh Gupta, Katrina Menzigian

October 2009 | Document #ERI-2009-1-R-0364 | Report
In this study, Everest profiles technology-led FAO solutions of established FAO suppliers including Capgemini, EDS, Genpact, IBM, Infosys BPO, TCS, Wipro, WNS, and Xchanging. | More

Technology Flavors in FAO - From Tools to Platforms

Saurabh Gupta, Katrina Menzigian

October 2009 | Document #ERI-2009-1-R-0362 | Report
Technology plays a much more invasive role in FAO solutions today.  Buyers realize that effective use of technology can help unlock significant value, and suppliers are leveraging technology to create... | More

Things You Must Know Before Your FAO Contract Expires

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian

July 2009 | Document #ERI-2009-1-W-0353 | Report
The present FAO market has witnessed nearly 400 multi-process contract signings, and more than 90% of these contracts were signed post-2000. Nearly 80% of the FAO contracts signed in the market are f... | More

PO in Financial Services: From Wall Street to Martin Place - Unlocking Value from the Savings Goldmine

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

July 2009 | Document #ERI-2009-1-R-0348 | Report
Financial Services has been at the forefront of outsourcing and offshoring but PO adoption is relatively low. Historically procurement did not attract enough attention among financial services buyers.... | More

Global FAO Supplier Landscape - Supplier Profile Compendium

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

June 2009 | Document #ERI-2009-1-R-0336 | Report
The Global FAO Supplier Landscape - Supplier Profile Compendium is a companion to Everest Research Institute's latest study, Global FAO Supplier Landscape, May 2009, and provides accurate, comprehensi... | More

PO in Manufacturing Industry - Tangible Bottom-Line Impact Drives Further Adoption

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

May 2009 | Document #ERI-2009-1-R-0338 | Report
Manufacturing industry is the largest adopter of PO, accounting for nearly 60% of all multi-process PO contracts and nearly 50% of overall multi-process PO market revenues. In this report, we identify... | More

Global FAO Supplier Landscape - Differentiate to Get Noticed

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

May 2009 | Document #ERI-2009-1-R-0335 | Report
The Global FAO Supplier Landscape research report provides actionable insights through in-depth analyses of shifts in the global FAO supplier landscape. It provides an overview of the FAO market in 2... | More

Industry-Specific FAO - Opportunity to Optimize Revenue Cycle for Healthcare Providers

Saurabh Gupta, Katrina Menzigian

April 2009 | Document #ERI-2009-1-W-0332 | Report
FAO has the potential to generate significant benefits for healthcare providers but has continued to be untapped. This whitepaper provides our perspective on how healthcare providers can leverage FAO ... | More

PO Annual Report 2009: Shifting Buyer Preferences Dictate New Engagement Models

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

April 2009 | Document #ERI-2009-1-R-0329 | Report
The Procurement Outsourcing (PO) market remains on a growth trajectory, and witnessed 30% YoY growth in 2008. This report examines the global 2008 PO market and provides insights, detailed analyses a... | More

Webinar Presentation: Advancing the FAO Value Proposition: The New Order of Buyer Expectations

Saurabh Gupta, Katrina Menzigian

March 2009 | Document #ERI-2009-1-P-0331 | Report
As 2009 unfolds, clients and providers of Finance & Accounting Outsourcing (FAO) are positioned better now than ever to capitalize on key opportunities. This document highlights the direction and nat... | More

FAO Annual Report - Strategically Tackling the FAO Market in 2009: Maximizing Opportunities

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

March 2009 | Document #ERI-2009-1-R-0324 | Report
Latest research from Everest reveals that 2008 witnessed new contract signings in excess of US$3billion - the strongest year ever for new FAO spending. Approximately 68 new contracts were signed in 20... | More

Industry-Centric BPO Solutions

Saurabh Gupta, Katrina Menzigian

February 2009 | Document #ERI-2009-1-B-0326 | Viewpoint
Everest predicts that industry-centric BPO capabilities will emerge as an opportunity for suppliers to create top-line impact for their clients and attain distinctive positioning in an increasingly co... | More

Moving Beyond the Bottom-Line: Industry-Specific FAO Solutions

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

February 2009 | Document #ERI-2009-1-R-0322 | Report
The Everest Research Institute defines industry-specific FAO offerings as involving horizontal "corporate" F&A processes integrated with elements or entire platforms of "operational" industry-spec... | More

PO Technology Models: Creating Solutions That Deliver Value

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

January 2009 | Document #ERI-2009-1-R-0305 | Report
Procurement technology is playing an important role in driving the Procurement Outsourcing (PO) market. The PO technology landscape is aligned to the two broad divisions in the PO market, sourcing and... | More

FAO Holds Positive Promise for the Financial Services Industry

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian

October 2008 | Document #ERI-2008-1-B-0304 | Viewpoint
Learn more about Everest Research Institute's views on the how the recent dynamics of the financial services sector will impact the FAO market. | More

Understanding the Waking Giant: The Mid-Market and FAO

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

October 2008 | Document #ERI-2008-1-R-0279 | Report
The mid-market buyer-segment has shown a spurt in FAO adoption. The mid-market represents a new set of challenges and opportunities for both buyers and suppliers. The focus of this study is to unders... | More

PO Supplier Profile Compendium

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

October 2008 | Document #ERI-2008-1-R-0273 | Report
The Procurement Outsourcing (PO) Supplier Profile Compendium is a companion to the latest study, Global Procurement Outsourcing (PO) Supplier Landscape, August 2008, and provides accurate, comprehens... | More

FAO Market Growth Targets a Broader Value Proposition

Saurabh Gupta, Katrina Menzigian

September 2008 | Document #ERI-2008-1-W-0278 | Report
Over the past several years we have seen the market expand its appeal from large global energy and resource providers to include a wide-range of industries, geographies, and buyer sizes. This piece su... | More

Global PO Supplier Landscape

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

September 2008 | Document #ERI-2008-1-R-0265 | Report
As the Procurement Outsourcing (PO) market gains momentum, a new value proposition is emerging that represents a convergence of traditional PO and the traditional Finance and Accounting (FAO) value l... | More

FAO Contract Characteristics

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian, Ankur Sahni

July 2008 | Document #ERI-2008-1-R-0259 | Report
As the market continues to expand and mature, the FAO contract characteristics are changing - in the way contracts are being signed and executed.  This report aims to assist key stakeholders in ... | More

PO Market Dynamics in Australia/New Zealand (A/NZ)

Saurabh Gupta, Katrina Menzigian, Shefali Saxena, Swapnil Sinha

June 2008 | Document #ERI-2008-1-R-0255 | Report
The research takes a close look at procurement outsourcing developments in the small but dynamic market of Australia / New Zealand (A/NZ). The report discusses buyer side drivers and challenges in the... | More

New Partnership May Bolster S2P Market - The Genpact/ICG Commerce Combination

Saurabh Gupta, Katrina Menzigian

May 2008 | Document #ERI-2008-1-B-0257 | Viewpoint
Katrina Menzigian and Saurabh Gupta share their thoughts on the joining of Genpact/ICG Commerce | More

Finance & Accounting Outsourcing (FAO) Annual Report 2008

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian

May 2008 | Document #ERI-2008-1-R-0245 | Report
The multi-process FAO market continues to grow aggressively with approximately 65 new contracts being signed in 2007 - exceeding the unprecedented growth seen in the landmark year of 2006. The market... | More

Procurement Outsourcing (PO) Annual Report 2008

Ateendra Dabas, Saurabh Gupta, Katrina Menzigian

April 2008 | Document #ERI-2008-1-R-0234 | Report
With the number of new contract signings in 2007 matching that of 2006, the PO market is moving closer to entering a “rapid growth” phase as 2008 unfolds. In response to this increased mar... | More

Procurement Outsourcing (PO) Market Definition Update

Richa Bansal, Saurabh Gupta, Katrina Menzigian

March 2008 | Document #ERI-2008-1-W-0233 | Report
Based on its annual PO data collection exercise conducted in August 2007, Everest Research has observed fundamental shifts in PO market characteristics. In order to enhance its ability to track the va... | More

Outsourcing the Procure-to-Pay (P2P) Process

Saurabh Gupta, Katrina Menzigian

February 2008 | Document #ERI-2008-1-R-0224 | Report
This report examines the expanding market opportunity around the outsourcing of Procure-to-Pay (P2P) processes. It focuses on identifying the emerging value proposition of an end-to-end approach in ... | More

Outsourcing Order-to-Cash (O2C) and Procure-To-Pay (P2P) - Opportunity to Create Business Impact

Richa Bansal, Saurabh Gupta, Katrina Menzigian

December 2007 | Document #ERI-2007-1-R-0201 | Report
This study investigates the business value and the market state of outsourcing O2C and P2P processes. The purpose of this research is to identify the opportunity and the constituents of the business ... | More

Global Sourcing in PO

Saurabh Gupta, Katrina Menzigian

November 2007 | Document #ERI-2007-1-R-0217 | Report
The value proposition of Procurement Outsourcing (PO) is centered around spend-related savings and not labor arbitrage. Consequently, the degree of offshoring in PO contracts is only around 25% less ... | More

Outsourcing Order-To-Cash and Procure-To-Pay - Opportunity to Create Business Impact

Richa Bansal, Saurabh Gupta, Katrina Menzigian

October 2007 | Document #ERI-2007-1-W-0214 | Report
Finance and Accounting Outsourcing (FAO) is well into the rapid-growth phase with established models and demonstrated supplier capabilities. Thus far, the value proposition focused on providing direct... | More

Roadmap to Realizing the Savings in PO

Mark Craddock, Saurabh Gupta, Katrina Menzigian

September 2007 | Document #ERI-2007-1-W-0212 | Report
Everest Research Institute conducted a study of the PO market to educate the industry on the challenges in the PO market and the available mechanisms to address those challenges. | More

Global Sourcing in FAO

Jimit Arora, Saurabh Gupta, Katrina Menzigian, Sudhanshu Saxena

July 2007 | Document #ERI-2007-1-R-0171 | Report
As the offshore FAO market matures, there is an increased push in the market to innovate beyond pure labor arbitrage. In this study, we analyze key trends emerging in the offshore FAO market. The repo... | More

Global Supplier Landscape in FAO

Richa Bansal, Saurabh Gupta, Katrina Menzigian

June 2007 | Document #ERI-2007-1-R-0163 | Report
This Everest study focuses on mapping out how this landscape is evolving, what differentiates players, and how leading FAO providers are winning business. The study also includes Everest's Capab... | More

Nurturing Innovation in Finance & Accounting Outsourcing: The Next Wave in FAO Evolution

Peter Bendor-Samuel, Saurabh Gupta, Kara Wyatt

April 2007 | Document #ERI-2007-1-W-0158 | Report
The Finance and Accounting Outsourcing (FAO) market transformed over the last two years, experiencing close to 100% growth during this period, with further double-digit growth anticipated for the next... | More

Delivering higher value in FAO - Impact of FAO technology innovation

Phil Fersht, Saurabh Gupta

March 2007 | Document #ERI-2006-1-W-0127 | Report
After more than a decade in incubation, the Finance and Accounting Outsourcing (FAO) industry is recently experiencing unprecedented growth, doubling in size in the last two years and forecasted to co... | More

Technology Innovation in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

March 2007 | Document #ERI-2007-1-R-0156 | Report
In this research study, we investigate the impact technology innovation can and will play in driving incremental value from FAO. The objective of the study was to investigate the provision, developmen... | More

PO Annual Report 2007

Saurabh Gupta

March 2007 | Document #ERI-2007-1-R-0154 | Report
The Procurement Outsourcing (PO) market is at the cusp of entering the "rapid-growth" phase of market maturity. It is starting to gain significant momentum; 2006 was the landmark year with maximum con... | More

Emergence of mid-market in Business Process Outsourcing (BPO)

Richa Bansal, Phil Fersht, Saurabh Gupta

February 2007 | Document #ERI-2006-1-W-0146 | Report
The Business Process Outsourcing (BPO) market continues to be dominated by large-sized buyers, but the mid-market is starting to emerge. | More

FAO Annual Report 2006

Richa Bansal, Phil Fersht, Saurabh Gupta

December 2006 | Document #ERI-2006-1-R-0128 | Report
This annual study reviews major developments in 2006, provides a comparative perspective on the overall direction of market development, and offers readers a roadmap of what to expect going forward. ... | More

Industry Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0111 | Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption by industry and includes case studies of current industry engagements. This report will assist companies considering outsourcin... | More

Indian Suppliers: Spicing Up the FAO Industry

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-W-0114 | Report
During the past two years, the Finance and Accounting Outsourcing (FAO) industry changed beyond recognition. The number of contracts more than doubled, the entire value proposition was transformed, an... | More

Technology Choices in PO

Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0151 | Report
Procurement Outsourcing (PO) facilitates technology deployment by reducing Total Cost of Ownership (TCO) and risks as well as improving service quality. Leading PO suppliers have the technology capabi... | More

Manufacturing Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0205 | Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption in Manufacturing and includes case studies of current engagements. This report will assist companies considering outsourcing F&... | More

Financial Services Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0206 | Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption in Financial Services and includes case studies of current engagements. This report will assist companies considering outsourci... | More

Energy & Utilities Adoption Trends in FAO

Richa Bansal, Phil Fersht, Saurabh Gupta

October 2006 | Document #ERI-2006-1-R-0207 | Report
The report analyzes the factors, drivers, and inhibitors of FAO adoption in Energy & Utilities and includes case studies of current engagements. This report will assist companies considering outsourci... | More

Geographic Trends in FAO Adoption

Richa Bansal, Phil Fersht, Saurabh Gupta, Sonal Singla

August 2006 | Document #ERI-2006-1-R-0110 | Report
This report analyzes the 2006 FAO market size and growth, factors affecting adoption, and the supplier landscape for North America, Europe, and Asia Pacific. This report will assist companies consider... | More

Unlocking the Potential of PO - Key challenges

Phil Fersht, Saurabh Gupta

July 2006 | Document #ERI-2006-1-W-0122 | Report
The Procurement Outsourcing (PO) market is still nascent, primarily due to major barriers preventing it thus far from reaching its potential. However, PO has the potential to become the next "ga... | More

Unlocking the Potential of PO

Phil Fersht, Saurabh Gupta

May 2006 | Document #ERI-2006-1-R-0121 | Report
PO has not taken off although it started around the same time as other BPOs like HRO and FAO. The PO market continues to show tremendous value potential, but is still in the pioneer stage of market ma... | More

Offshoring F&A Services

Richa Bansal, Saurabh Gupta, Sonal Singla

February 2006 | Document #ERI-2006-1-R-0109 | Report
The report covers the offshore trends and value proposition of offshoring in F&A and discusses the solution design for F&A offshore solution. This report will assist companies considering outsourcing ... | More

PO Annual Report 2005

Saurabh Gupta

November 2005 | Document #ERI-2005-1-R-0120 | Report
The Procurement Outsourcing (PO) market has the potential to become the "game-changer" in BPO. It has started to gain traction, although it has yet to emerge with full momentum. | More