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Jimit Arora

Research Director

jimit.arora@everestgrp.com

Jimit Arora, Research Director, is a key contributor to Everest Group's Service Provider Intelligence practice, which is focused on conducting in-depth research and providing insights on providers of outsourcing services.  From his research and interviews, he predicts current and emerging trends in service provider sourcing offerings and global delivery capabilities.  Jimit leverages his knowledge to create intellectual property for the Service Provider Intelligence group and to assist with supplier evaluations and workshops.  He also maintains an extensive network of relationships with providers in India and other key offshore destinations. Jimit is also a key contributor to the offshore BPO research practice and he has made significant contributions to the syndicated research in the space of the Indian BPO landscape, HRO, and FAO.

Prior to joining Everest Group, Jimit was working as an Implementation Associate at GlobeOp Financial Services, a hedge fund administration company, where he managed a hedge fund implementation team. Prior to that, Jimit has also provided business development support to a Detroit-based IT start-up. He holds a Masters in Management Studies and a Bachelor of Mechanical Engineering (Honors) from BITS (Birla Institute of Technology and Science), Pilani.

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Application Outsourcing (AO) in Capital Markets - Service Provider Profiles Compendium

Jimit Arora, Mridul Gupta, Rajat Juneja, Kiranjeet Kaur, Amneet Singh

January 2012 | Document #EGR-2012-11-R-0635 | Report
The capital markets AO service provider profiles compendium provides comprehensive and fact-based snapshots of 21 service providers featured on the Everest Group Capital Markets AO PEAK Matrix. Each 5... | More

Application Outsourcing (AO) in Insurance - Service Provider Profiles Compendium

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Amneet Singh

December 2011 | Document #EGR-2011-11-R-0628 | Report
The insurance AO service provider profiles compendium provides comprehensive and fact-based snapshots of 18 service providers featured on the Everest Group Insurance AO PEAK Matrix. Each 5+ page servi... | More

Application Outsourcing (AO) in Capital Markets - PEAK into the Evolving Service Provider Landscape

Jimit Arora, Mridul Gupta, Rajat Juneja, Kiranjeet Kaur, Amneet Singh

November 2011 | Document #EGR-2011-11-R-0623a | Report
The report provides a comprehensive assessment of the service provider landscape in AO services for capital markets, and maps 21 capital markets AO providers on Everest Group's PEAK matrix. The report... | More

IT Application Outsourcing (AO) in Capital Markets - Trends and Future Outlook

Jimit Arora, Rajat Juneja, Amneet Singh

November 2011 | Document #EGR-2011-11-R-0621 | Report
This report provides an overview of the application outsourcing (AO) market for the capital markets industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$ 25 mill... | More

Application Outsourcing in Insurance - PEAK into the Evolving Service Provider Landscape

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Amneet Singh

November 2011 | Document #EGR-2011-11-R-0611 | Report
The report provides a comprehensive assessment of the service provider landscape in AO services for insurance, and maps 18 insurance AO providers on Everest Group's PEAK matrix. The report further exa... | More

IT Application Outsourcing (AO) in Insurance - Trends and Future Outlook

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Amneet Singh

August 2011 | Document #EGR-2011-11-R-0594 | Report
This report provides an overview of the application outsourcing (AO) market for insurance industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$25 million in TCV ... | More

Service Provider Spotlight - Polaris Software Lab

Jimit Arora, Kiranjeet Kaur

August 2011 | Document #EGR-2011-5-V-0578 | Viewpoint
This Service Provider Spotlight document examines Polaris Software Labs, a mid-sized Indian IT services provider that has successfully differentiated itself by building deep vertical expertise in the ... | More

IT Applications Outsourcing in Banking - Service Provider Profiles Compendium

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet Singh

July 2011 | Document #EGR-2011-11-R-0577 | Report
The Banking AO service provider profile compendium provides comprehensive and fact-based snapshots of 22 service providers featured on the Everest Group Banking AO PEAK Matrix. Each 5+ page service pr... | More

Webinar Deck: IT Applications Outsourcing in Banking - PEAK into the Evolving Service Provider Landscape

Jimit Arora, Rajat Juneja, Amneet Singh

June 2011 | Document #29June11-Webinar | Report
On June 29, 2011, Everest Group will host a webinar, IT Applications Outsourcing in Banking - PEAK into the Evolving Service Provider Landscape... | More

Application Outsourcing in Banking - PEAK Into the Evolving Service Provider Landscape

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet Singh

June 2011 | Document #ERI-2011-11-R-0567 | Report
The report provides a comprehensive assessment of the service provider landscape in AO services for banking, and maps 22 Banking AO providers on Everest Group's PEAK matrix. The report further examine... | More

IT Applications in Banking - Trends and Future Outlook

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet Singh

June 2011 | Document #ERI-2011-11-R-0566 | Report
This report provides an overview of the application outsourcing (AO) market for banking industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$25 million in TCV an... | More

The Risky Side of Offshore Growth: Operational Challenges in the Top 5 Indian IT Majors

Jimit Arora, Amneet Singh

May 2011 | Document #ERI-2011-2-V-0558 | Viewpoint
This complimentary Market Vista Breaking Viewpoint summarizes Everest Group's perspectives on the operational challenges faced by the Top 5 Indian IT companies, and offers buyers recommendations to st... | More

Outsourcing Transactions in France

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet Singh

May 2011 | Document #ERI-2011-2-D-0546 | Data Set
The data base provides the list of IT-BPO transactions announced in France. The database can be used to analyze market trends in France, obtain intelligence on deals up for renewal in specific functio... | More

Outsourcing Landscape in France: Global Sourcing and Service Provider Assessment

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet Singh

May 2011 | Document #ERI-2011-2-R-0541 | Report
This report provides an overview of the outsourcing market in France across market size and growth, key adoption trends, future industry outlook; and provides an in-depth analysis of the service provi... | More

Market Vista Q1 2011: Primer - The Changing Pecking Order of the Indian IT Service Provider Landscape

Jimit Arora, Amneet Singh

May 2011 | Document #ERI-2011-8-V-0548 | Viewpoint
The report provides a quick comparison of the pecking order of the WITCH group (Wipro, Infosys, TCS, Cognizant, and HCL Technologies) in a defined set of industries - Banking, financial services, and ... | More

Outsourcing Transactions in Germany

Jimit Arora, Kiranjeet Kaur, Amneet Singh

April 2011 | Document #ERI-2011-2-D-0533 | Data Set
The data base provides the list of IT-BPO transactions announced in Germany. The database can be used to analyze market trends in Germany, obtain intelligence on deals up for renewal in specific funct... | More

Outsourcing and Service Provider Landscape in Germany

Jimit Arora, Kiranjeet Kaur, Amneet Singh

April 2011 | Document #ERI-2011-2-R-0531 | Report
This report provides an overview of the outsourcing market in Germany across market size and growth, key adoption trends, future industry outlook; and provides an in-depth analysis of the service prov... | More

Wipro's Fool's Day Acquisition Of SAIC's Oil & Gas IT Business - The Energy Pill Wipro Needed?

Jimit Arora, Rajat Juneja

April 2011 | Document #ERI-2011-8-V-0525 | Viewpoint
This Market Vista Breaking Viewpoint summarizes Everest's perspectives on Wipro's acquisition of SAIC's Oil & Gas IT Services business announced on April 1,... | More

iGATE acquires Patni, Finally!

Jimit Arora, Kiranjeet Kaur, Nikhil Rajpal

January 2011 | Document #ERI-2011-8-V-0496 | Viewpoint
This Market Vista Breaking Viewpoint document analyses the acquisition of Patni Computer Systems by iGATE Corporation and its implications for the Indian servic... | More

Atos acquires Siemens IT: The Origin of a New Giant

Jimit Arora

December 2010 | Document #ERI-2010-8-V-0492 | Viewpoint
This Market Vista breaking viewpoint document analyzes the acquisition of Siemens IT Solutions by Atos Origin and provides Everest's assessment of the capabilities of the combined entity. | More

"Survival of the Differentiated" - The New Mantra of Success for Tier-2 Service Providers

Jimit Arora, Kiranjeet Kaur, Amneet Singh

November 2010 | Document #ERI-2010-5-R-0486 | Report
This complimentary research report analyses the relevance and future role of Indian Tier-2 service providers in the offshoring of IT services and the resultant implications for buyers of global servic... | More

A New Mahindra Satyam?

Jimit Arora, Mridul Gupta, Amneet Singh

October 2010 | Document #ERI-2010-8-V-0474 | Viewpoint
This complimentary report provides a comprehensive assessment of Mahindra Satyam's financial health, foundations for growth, and strategic direction based on an analysis of the restated financials, in... | More

No Sacred Cows: 10 Best Practices for Supplier Consolidation

Jimit Arora

July 2010 | Document #ERI-2010-8-B-0454 | Viewpoint
A multi-supplier approach to sourcing Application Development & Maintenance (ADM) has left buyers with too many relationships to manage and has degraded their ability to take advantages of volume. Don... | More

The Growing Maturity of Offshore Research and Analytics in Financial Services

Jimit Arora, Ankur Garg, Mridul Gupta, Amneet Singh

July 2010 | Document #ERI-2010-5-R-0445 | Report
The study analyzes the evolution and maturity of offshore delivery of Research and Analytics (R&A) for financial services. The report examines adoption trends, value proposition of offshore delive... | More

Global Sourcing 2.0 - Evolving Global Delivery Imperatives for Outsourcing Service Providers

Jimit Arora, Ankur Garg, Mridul Gupta, Amneet Singh

July 2010 | Document #ERI-2010-2-R-0439 | Report
This report analyzes the trends and next generation imperatives for service providers along some of the key components of global delivery – location portfolio, operating model, and talent management. ... | More

Supplier Spotlight - Headstrong

Jimit Arora, Kiranjeet Kaur

March 2010 | Document #ERI-2010-5-B-0405 | Viewpoint
Headstrong is a capital markets focused supplier that combines deep domain expertise across capital markets sub-segments with investments in proprietary solutions to deliver information technology, op... | More

Emerging Market Suppliers: A Valuable Lever for Risk Diversification

Jimit Arora, Kiranjeet Kaur, Amneet Singh

December 2009 | Document #ERI-2009-5-R-0384 | Report
As buyers select suppliers in emerging markets, a number of suppliers with roots in these markets have become credible options for global corporations. These suppliers represent an important breed of ... | More

Supplier Spotlight - Global eProcure

Jimit Arora, Ankur Garg, Aminisha Gupta

November 2009 | Document #ERI-2009-5-B-0379 | Viewpoint
Global eProcure is a specialist Source-to-Pay service provider which offers an innovative blended model with a focus on compliance management, commodity expertise, technology, and has presence across ... | More

Supplier Spotlight - Sonata Software

Jimit Arora, Kiranjeet Kaur

October 2009 | Document #ERI-2009-5-B-0372 | Viewpoint
Sonata Software is a mid-sized IT consulting and services company with distinctive focus on solutions and services for clients in the Travel, Transportation, & Logistics and Hi-Tech and Technology ver... | More

Dell and Perot Systems: 1+1=?

Jimit Arora, Peter Bendor-Samuel

September 2009 | Document #ERI-2009-8-B-0365 | Viewpoint
How will the merger of Dell and Perot Systems affect the companies and the industry? | More

Supplier Spotlight - QuisLex

Jimit Arora, Ankur Garg, Kiranjeet Kaur

September 2009 | Document #ERI-2009-5-B-0358 | Viewpoint
QuisLex is a leading, pure-play legal services offshoring supplier serving global companies and law firms from its delivery centers in the U.S. and India. | More

Outsourcing and Offshoring in the Oil & Gas Vertical

Jimit Arora, Aminisha Gupta, Anand Ramesh

August 2009 | Document #ERI-2009-2-R-0359 | Report
Oil & gas companies represent a significant portion of the global economy today given their very large scale of global operations. However, despite their larger scale, oil & gas companies have... | More

Supplier Spotlight - AppLabs

Jimit Arora, Ankur Garg, Aminisha Gupta

June 2009 | Document #ERI-2009-5-B-0352 | Viewpoint
AppLabs is a leading specialist testing services supplier serving global clients from its delivery centers in the U.S., UK, and India. | More

Global Location Insights: May 2009 - Destination Philippines: Key Trends in the Second Largest Offshore BPO Location

Jimit Arora, Anand Ramesh

May 2009 | Document #ERI-2009-2-B-0346 | Viewpoint
Everest Research Institute shares their perspective on four important facets of the Filipino BPO industry. | More

The Silent Knight - The Philippines Emerging Non-Voice BPO Capability

Arshmeet Ahluwalia, Jimit Arora, Nikhil Rajpal

January 2009 | Document #ERI-2009-2-R-0314 | Report
On the back of successful offshore delivery of voice-based customer service support, the Philippines established itself as the second-largest offshore destination (after India) in the rapidly growing ... | More

Global Sourcing in Banking, Capital Markets and Insurance

Jimit Arora, Sarthak Brahma

September 2008 | Document #ERI-2008-2-R-0267 | Report
As pioneers of global sourcing, financial services firms have played a significant role in the growth and maturation of the offshore services industry. In light of the credit crisis in the United Stat... | More

Supplier Spotlight - Neusoft

Jimit Arora, Aminisha Gupta

September 2008 | Document #ERI-2008-5-B-0275 | Viewpoint
Neusoft is the largest China-based provider of offshore IT services serving over 50 multi-national clients in Japan, North America and Europe as part of its export-focused "International Business" seg... | More

Mapping the Landscape of Chinese Suppliers

Jimit Arora, Aminisha Gupta

March 2008 | Document #ERI-2008-2-R-0231 | Report
China continues to receive attention as a potential offshoring destination, but suppliers based in China are little known compared to the giants exploding out of India. In addition to assessing the c... | More

Global Sourcing in FAO

Jimit Arora, Saurabh Gupta, Katrina Menzigian, Sudhanshu Saxena

July 2007 | Document #ERI-2007-1-R-0171 | Report
As the offshore FAO market matures, there is an increased push in the market to innovate beyond pure labor arbitrage. In this study, we analyze key trends emerging in the offshore FAO market. The repo... | More

What's happening in China: A Curtain-Raiser on the IT and Business Process Services Exports Market

Jimit Arora, Sheetal Bahl, Aminisha Gupta

June 2007 | Document #ERI-2007-2-W-0172 | Report
As global sourcing becomes a fundamental part of almost all sourcing decisions today, and as the appetite for offshoring increases, buyers as well as suppliers are looking beyond traditional destinati... | More

BPO Market Update: Indian Supplier Landscape

Jimit Arora, Sheetal Bahl, Nikhil Rajpal, Vipul Taneja

May 2007 | Document #ERI-2007-1-R-0160 | Report
Labor arbitrage has played an important role in the acceleration of Business Process Outsourcing (BPO) and is an essential ingredient of many BPO agreements. Suppliers have varying capabilities and v... | More