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Abhishek Menon

Senior Research Analyst

abhishek.menon@everestgrp.com

Abhishek Menon, Senior Research Analyst, is part of the Institute’s research team focusing on Procurement Outsourcing (PO) and F&A Outsourcing (FAO). He conducts in-depth research and provides insight into the PO & FAO markets to predict current and emerging trends. He leverages this knowledge combined with experience gained from past procurement consulting assignments to deliver custom projects in the PO & FAO space

Prior to joining Everest Research Institute, Abhishek worked with Opera Solutions, a strategy consulting firm, where he was involved in various strategic sourcing projects and PE due-diligence assignments. Prior to that, he worked at Infosys Technologies, delivering IT solutions in the healthcare and telecom verticals. He holds an MBA from the Indian Institute of Management, Ahmedabad, and a Bachelor of Technology from Calicut University.

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Webinar Deck: 2012 Global Services Market Predictions: Context, Growth, Disruption

Rishabh Gupta, Rajat Juneja, Abhishek Menon, Katrina Menzigian, Abhishek Singh, Anurag Srivastava

January 2012 | Document #19Jan12-Webinar | Report
On January 19, 2012, Everest Group will host a webinar, 2012 Market Predictions. ... | More

Succeed with Maintenance, Repair, and Overhaul (MRO) Outsourcing

Saurabh Gupta, Abhishek Menon

January 2012 | Document #EGR-2012-1-R-0633 | Viewpoint
PO contracts with Maintenance, Repair, and Overhaul (MRO) category in scope show a phenomenal growth of nearly 35 percent CAGR over the last five years. This report discusses the process and category ... | More

Process Innovation in FAO - Emergence of "World Class-Lift-Shift-and-Fix" Offerings

Arpita Bansal, Saurabh Gupta, Abhishek Menon

January 2012 | Document #EGR-2012-1-R-0627 | Report
The increasing maturity of the global FAO market is driving innovation across multiple dimensions. These dimensions include changing value-lever mix, creating differentiated service offerings, targeti... | More

Optimizing Indirect Spending - Finding the Right Transformation Strategy

Saurabh Gupta, Abhishek Menon

September 2011 | Document #EGR-2011-1-R-0593 | Report
This report explores the importance of optimizing indirect procurement through a scenario-based analysis of four typical approaches based on scope (partial and comprehensive) and delivery responsibili... | More

The New Frontiers: Emerging Locations in the FAO Landscape

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

September 2011 | Document #EGR-2011-1-R-0596 | Report
While India continues to be the location of choice for offshoring F&A services, the FAO delivery-location landscape now has a truly global footprint. In recent years many service providers investe... | More

Insurance BPO - Rising Demand, Increasing Competition

Rishabh Gupta, Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

August 2011 | Document #EGR-2011-11-R-0584 | Report
Insurance BPO represents one of the most mature offerings within the BFSI BPO market. In this research study, we analyze the third-party Insurance BPO market across the Life & Pensions (L&P) and Prope... | More

PO Service Provider Profile Compendium - A Comprehensive Look at 18 Established PO Providers

Arpita Bansal, Rishabh Gupta, Saurabh Gupta, Abhishek Menon

July 2011 | Document #EGR-2011-1-R-0569 | Report
2010 was the best year ever for PO in terms of new contract signings and contract extensions. Service providers are managing over US$165 billion of non-core procurement spend on behalf of their client... | More

PO Service Provider Landscape - It's Getting Crowded

Arpita Bansal, Saurabh Gupta, Abhishek Menon

June 2011 | Document #ERI-2011-1-R-0560 | Report
As the PO market grows and matures, new players enter the market, while the existing players strengthen their position, thus making the PO service provider landscape increasingly competitive. In this ... | More

FAO Service Provider Profile Compendium

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2011 | Document #ERI-2011-1-R-0559a | Report
The FAO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the multi-process FAO market. Each 5 page service provider profile pro... | More

India-to-India (I2I) General & Administrative Outsourcing (GAO) Market: A Phenomenon in the Making

Sayan Chatterjee, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Rajesh Ranjan

May 2011 | Document #ERI-2011-10-R-0556 | Report
While India has traditionally been a prominent delivery location for BPO services, it is starting to emerge as a notable source geography as well. A rapidly growing economy, increased competition, and... | More

Webinar: Role of Global Sourcing in Financial Services BPO (FS BPO)

Saurabh Gupta, Abhishek Menon

April 19, 2011 | Document #ERI-2011-10-P-0537 | Webinar
On April 19, 2011, Everest Group will host a webinar, Role of Global Sourcing in Financial Services BPO - Post Turmoil Perspectiv... | More

Role of Global Sourcing in FS BPO - Significant Traction, Yet Tremendous Potential

Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

April 2011 | Document #ERI-2011-10-R-0529 | Report
Beyond arbitrage, several other factors including access to new talent pools, risk diversification, and operational flexibility are driving financial services organizations to push the global sourcing... | More

PO Annual Report 2011: "2010 - Best Year Ever for PO"

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

April 2011 | Document #ERI-2011-1-R-0517a | Report
2010 was the best year ever for PO in terms of new contract signings and contracts extensions. The PO market size in terms of active ACV reached US$1.3 billion driven by both organic and inorganic gro... | More

Financial Services BPO (FS BPO) Service Provider Profile Compendium

Arpita Bansal, Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

March 2011 | Document #ERI-2011-10-R-0523 | Report
The Financial Services BPO (FS BPO) service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the FS BPO market. Each 4-5 page service p... | More

FAO Annual Report 2011 - FAO is Back!!

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

March 2011 | Document #ERI-2011-1-R-0516 | Report
The global multi-process F&A outsourcing market will grow 15-20% in 2011 on the heels of a strong rebound in 2010. The FAO market grew by almost 15% compared to about 10% growth during 2009. In ad... | More

Technology Add-ons and Platform-based Solutions in Procurement Outsourcing

Saurabh Gupta, Abhishek Menon

February 2011 | Document #ERI-2011-1-R-0509 | Report
Technology plays a pervasive role in Procurement Outsourcing (PO), as buyers are still under-invested in procurement technology. Service providers are increasingly using SaaS-based and other add-on to... | More

Global Lending BPO Across Credit Cards, Consumer Loans, and Commercial Loans

Saurabh Gupta, Abhishek Menon, Rajesh Ranjan

January 2011 | Document #ERI-2011-10-R-0494 | Report
As financial services companies come out of one of the most tumultuous periods, this report provides key trends and insights into the global lending BPO across credit cards, consumer loans (including ... | More

Moving beyond Transactional FAO: The Rise of FP&A Outsourcing

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

December 2010 | Document #ERI-2010-1-R-0490 | Report
The multi-process FAO market constitutes various F&A processes that differ in their degree of outsourcing, with some processes outsourced less often than others. Financial Planning & Analysis ... | More

Value Creation through PO - Perspectives of Mature Buyers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

October 2010 | Document #ERI-2010-1-R-0470a | Report
The business case for procurement outsourcing (PO) may look attractive given that it addresses a larger cost base in comparison to other BPO segments. Still, the market for PO services has not seen as... | More

Role of Software as a Service (SaaS) in BPO

Abhishek Menon, Rajesh Ranjan

September 2010 | Document #ERI-2010-11-W-0471 | Report
This research paper discusses the differences between SaaS and other technology models in BPO, various SaaS-BPO engagement models, value proposition and challenges from a combined SaaS-BPO approach, a... | More

Value Creation through FAO - Perspectives of Mature Buyers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

September 2010 | Document #ERI-2010-1-R-0465 | Report
Cost arbitrage continues to be an important value-creation lever in FAO. However, a focus on impacting process effectiveness and strategic objectives is increasingly becoming part of the FAO value pro... | More

Transaction-Based Pricing - "Nirvana" for FAO?

Vikash Jain, Abhishek Menon

July 2010 | Document #ERI-2010-1-W-0455 | Report
The purpose of this whitepaper is to educate stakeholders about transaction-based pricing, highlight situations where it is applicable, and introduce a framework for implementation of transaction-base... | More

PO Supplier Profile Compendium - Comprehensive Look at 17 Established PO Providers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2010 | Document #ERI-2010-1-R-0417 | Report
The PO supplier profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 PO suppliers. Each 4-5 page supplier profile provides a comprehensive picture of their service suite... | More

FAO Supplier Profile Compendium - Comprehensive Look at 21 Established FAO Providers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon

June 2010 | Document #ERI-2010-1-R-0416 | Report
The FAO supplier profile compendium provides accurate, comprehensive, and fact-based snapshots of 21 suppliers in the multi-process FAO market including Accenture, ACS, Aditya Birla Minacs F&A (Co... | More

The Dynamic PO Supplier Landscape - Evolving from Segment Focus to End-to-end Capabilities

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Katrina Menzigian

June 2010 | Document #ERI-2010-1-R-0415 | Report
Procurement Outsourcing (PO) has generated immense interest in the BPO market as a solution to help companies realize savings and create bottom-line impact. As the PO market grows and matures, new pla... | More

Global FAO Supplier Landscape – Leaders, Contenders, Emerging Players, and the 2009 Star Performers

Arpita Bansal, Saurabh Gupta, Kuldeep Lulla, Abhishek Menon, Katrina Menzigian

May 2010 | Document #ERI-2010-1-R-0414 | Report
The 2009 FAO market context gave suppliers an opportunity for introspection, revaluate service offerings, and build capability (both in-house and through acquisitions) for an anticipated growth in 201... | More

PO Annual Report 2010 - "PO in 2009: A Year of Prudent Growth"

Saurabh Gupta, Abhishek Menon, Katrina Menzigian

March 2010 | Document #ERI-2010-1-R-0401 | Report
The PO market in 2009 witnessed increased levels of interest and market activity. However, the average contract values dropped due to the adoption of a conservative approach given the prevailing uncer... | More

FAO in 2010: Exiting the Twilight Zone and Poised for Growth

Saurabh Gupta, Mansi Khanna, Abhishek Menon, Katrina Menzigian

February 2010 | Document #ERI-2010-1-R-0393 | Report
The twilight zone of 2009 seems to be lifting as market signals indicate 2010 is poised for a return to FAO growth. As the global economy revives, most suppliers are reporting stronger sales pipelines... | More

Pricing Structures in PO - Ensuring "Win-Win" Solutions

Saurabh Gupta, Abhishek Menon, Katrina Menzigian

November 2009 | Document #ERI-2009-1-R-0371 | Report
The objective in this study is to uncover the latest trends in pricing structures prevalent in PO with focus on pricing structures prevalent today, market trends in adoption of different pricing struc... | More