Clients We Serve

Everest Group's unmatched resources and advanced methodologies enable us to serve the needs of four major constituents: corporate buyers, service providers, the investment community, and industry associations and investment agencies.

Corporate Buyers

Everest Group's insights and information enable corporate buyers to maximize the strategic, economic, operational and technological advantages of outsourcing. We provide actionable insights that help make informed decisions concerning:

• Which processes should be outsourced and which should be kept in-house

• How to best structure, negotiate and manage your outsourcing programs

• Selecting the right service providers

• World-class best practices for different processes and industries

Service Providers

Service Providers can use our reports to successfully develop, market and deliver their products and services to meet the changing needs of customers in a variety of industries. They rely on us for mission-critical data on:

• Market trends and dynamics impacting the competitive landscape

• Emerging business and technical solutions

• New and enhanced products and services

Investment Community

Investment bankers, private equity firms, institutional investors, financial analysts and other members of the investment community depend on us for updates on:

• Economics of outsourcing

• Market dynamics

• Growth rates

• Public and private companies

• Emerging players

• Merger/acquisitions and other major developments

Industry Associations/Investment Agencies

Everest Group leverages deep global sourcing experience to help industry associations/investment agencies of offshore destinations. We provide a wide spectrum including:

• Overall vision and strategy

• Marketing support

• Global sourcing market intelligence

Our understanding of how investors approach location decisions and how their needs change help these countries grow their offshoring industries.

Overall vision and strategy
Everest Group partnered with NASSCOM in developing the 2012 roadmap for the Indian BPO industry. The study involved a comprehensive assessment of the Indian BPO landscape and identified opportunities for future growth. In addition, the study also identified key challenges and programs that they needed to put in place in order to facilitate growth.

Click here to learn more the 2012 Roadmap report and to download the Executive Summary

Marketing strategy and support
We help countries plan and execute their marketing strategies in multiple ways, including investor segmentation and targeting,; marketing channel identification, and development of focused collateral to support marketing and investor engagement. To this effect, we have partnered with multiple countries (South Africa, Mauritius, Bogota) in developing a fact-based view of their capabilities and differentiation with respect to peer group locations. 

Click the following to view research on South Africa, Mauritius, and Bogota

Global sourcing market intelligence
Our “Market Vista” offering provides continuous, fact-based insight that can effectively support industry associations/investment agencies in ongoing decision making and targeting investors. The offering provides insights on a variety of themes including activity in peer group locations, target investor developments, and key global sourcing market trends.

Click here to learn more about the Market Vista offering