Our capability 

The Philippines has emerged as a key location for the delivery of offshore contact center services. In addition to tracking global majors in the Philippines, Everest Group understands the local, Philippines-based service provider landscape for offshore BPO delivery. We have detailed perspectives on key Philippines-based providers, their scale, maturity, market segments, and delivery locations.

Our offerings include:

Service Provider identification and short-listing: Assists buyers identify and short-list providers meeting a specific set of objectives, using a customized, best-practice approach. | More

Service Provider profiles: These are multi-layered service provider capability profiles which provide comprehensive snapshots of provider performance ranging from basic financials to detailed capability assessments for various outsourcing areas. |  More | Example profile

 

RELATED RESEARCH

Perspectives on Delivery Center Locations for BPO - Asia

Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skilled talent pools are the key drivers of offshore market growth in Asian countries. | More