Introduction

The technology decision plays a leading role in influencing a company's overall Human Resource Outsourcing (HRO) solution. Given its importance and the extent of change present within the HRO technology landscape, this report identifies points of differentiation between the various technology solutions within the context of HRO. This report will enable buyers to more effectively make HRO-related technology choices and will provide suppliers and technology providers with a better understanding of how to differentiate their solutions to create a winning HRO platform. 

Scope

• 93 HRO contracts with a minimum of three HR functions and servicing more than 3,000 employees
• Global focus: North America, Europe, Asia Pacific, and Latin America 
  

Contents

This research examines various technology solutions used within the context of HRO and illustrates the benefits and limitations of these solutions. It identifies the factors that should be considered before making a technology choice within HRO. The choice of insourcing or outsourcing the technology solution is also analyzed. Some of the findings in this report are:

• Relative technology attractiveness within the context of HRO is very different from that of an internal HR solution
• Buyers' technology or sourcing choices should be governed by a few key factors that reflect their unique requirements
• Suppliers/technology providers have a number of choices which will impact the market's evolution. Investing in the most effective solution will be a requisite for future success