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Wipro Human Resources Outsourcing (HRO) service provider profile
Introduction
After a dip in 2008 the multi-process HRO (MPHRO) market has gained significant momentum in 2010 through new deal signings and renewals. As the market continues to grow, the competitive intensity is increasing in the service provider landscape. Thus, buyers need to rigorously track performance of service providers and assess service provider’s capability along key dimensions such as scale, scope, technology capability, and global delivery footprint.
The Wipro MPHRO service provider profile provides a comprehensive picture of their service capability and strategy, client portfolio, and delivery locations. This profile also includes Everest Group’s assessment of their capabilities.
Contents
Each service provider profile provides the following HRO specific details:
- MPHRO service capability and strategy: Includes company overview, BPO/HRO leadership, recent HRO-related announcements/developments, recent MPHRO transactions, multi-process HRO experience, market segment focus, technology strategy, and spread of delivery FTEs globally
- MPHRO client portfolio: Includes major publicly announced MPHRO deals, revenue split by geography and industry, and buyer size mix
- Key MPHRO delivery locations: Includes city level detail of key delivery locations across the world
- Everest Assessment: Includes delivery capability assessment across scale, scope, technology capability, and delivery footprint. In addition, it also provides market shares of each service provider in various segments, and overall comments by Everest on capability and market success of each service provider
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