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Over the last few years, the offshore services industry enjoyed growth rates of over 25 percent annually. From 50 cities four years ago, approximately 150 cities currently support offshore service delivery. Latin America, in particular, has seen strong interest with a number of global companies setting up service delivery centers in the region.
Bogota (Colombia), in particular, has seen significant interest in recent times. With a large pool of university graduates supplemented by a significant number of high-school graduates, and one of the lowest-cost operating environments, Bogota provides an attractive option for companies looking to set up centers in Latin America. While historically companies associated a perception of high risk with Bogota, the situation has steadily improved over the years. Bogota today is a stable location backed by favorable economic indicators and has infrastructure comparable to many leading outsourcing destinations.
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Market Vista: Q4 2008
Market Vista Q4 captures key developments across outsourcing
transaction trends, health of captives, location risks and
opportunities, and supplier developments. Focus on financial services and spotlight on LPO suppliers
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Perspectives on Delivery Center Locations for BPO - Latin America
Latin American countries have emerged as attractive destinations to provide business process and technology services to cater to the growing regional demand as well as to the US markets. The cities in the region have different leverage points across multiple factors relevant for location selection (e.g., costs, labor-pool, functional, language skills) which adds to the complexity of the process. |
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