The choice of global services leaders.
Publications
More information
For more information about our research offerings or to request a briefing from one of our analysts, please e-mail our Client Director team or call us at:
+1-214-451-3110
+91-124-496-1000
+44-207-887-1483
List of research
For more information on our research and webinars and to view a list of research, please CLICK HERE to download the Everest Group Blue Pages.
Client support
For assistance with accessing the web site or research subscription materials, please read our Guide to Everest Group’s Research Website or e-mail our support group.
Global Location Insights: May 2009 - Destination Philippines: Key Trends in the
Second Largest Offshore BPO Location
Topic: Destination Philippines: Key Trends in the Second Largest Offshore BPO Location
The Philippines has established itself as a credible offshore destination with a 15 percent share of the global offshore BPO market in 2008. The country built a reputation for voice services and is now starting to make a play in the non-voice segment. This research brief provides Everest Research Institute's perspectives on four important facets of the Filipino BPO industry.
Strong, credible voice destination. The Philippines is a well-established destination for voice services. The voice segment employs approximately 225,000 personnel and is providing significant competition to India's voice BPO industry (~425,000 personnel).
Beyond voice - the emerging non-voice play. Non-voice BPO now accounts for nearly one-fifth of employment in the industry.
To read more about this topic, please read the full article by clicking the download button in the upper right-hand corner of the page.
RELATED RESEARCH
The Silent Knight - The Philippines Emerging Non-Voice BPO Capability
On the back of successful offshore delivery of voice-based customer service support, the Philippines established itself as the second-largest offshore destination (after India) in the rapidly growing Business Process Offshoring (BPO) market. As the BPO market evolves, we expect 90% of future BPO opportunity to derive from non-voice BPO functions.
|
More
Market Vista: Q4 2008
Market Vista Q4 captures key developments across outsourcing
transaction trends, health of captives, location risks and
opportunities, and supplier developments. Focus on financial services and spotlight on LPO suppliers
|
More