Topic: Assessing Language Skills Availability - Best Practices

Organizations that leverage global sourcing all have varying extents of language requirements. The most common requirements are fluent English speakers for customer service operations supporting North America and the U.K, European language skills for supporting Continental Europe, and bi-lingual skills in Latin America to support the U.S. market.

From our experience in working with several large organizations on these topics, we have developed four best practices that describe an effective approach to assessing language skill availability.

1. Use a standard framework to define skills
2. Avoid under-skilling or over-skilling requirements
3. Size all talent pools available
4. Understand underlying drivers

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