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Market Vista: Q1 2010

ID: ERI-2010-8-R-0419
Salil Dani, Anand Ramesh, Amneet Singh
May 2010
190 pages

Price: $4,999 (USD)
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Market Vista

INTRODUCTION

Market Vista reports provide data and analysis highlighting key trends and developments in the fast evolving global offshoring and outsourcing market. Market Vista captures key developments across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments.

Market Activity Heatmap 

SCOPE

Market Vista Q1-2010 includes the following:

  • Outsourcing transaction trends
  • Captive-related issues
  • Global offshoring dynamics
  • Location risks and opportunities
  • Key supplier developments
  • Two Primers on the supplier landscape in HRO and key Latin American Contact suppliers

Outsourcing Transaction Analysis 

CONTENTS

  • Outsourcing and offshoring deal trends by function, geography and industry
  • Captive market assessment including recent setup, expansion and divestitures
  • Financial services spotlight featuring outsourcing by financial services companies including key developments among the leading financial services companies globally
  • Location risks and opportunities including increase in wage inflation and attrition in India; perspective on the impact of earthquake in Chile; Indian IT majors strengthening their onshore footprint in the U.S.
  • Fact-base including cost, wage inflation, attrition and sustainability of arbitrage for Eastern European cities across geographies
  • Top-20 suppliers assessed on financial performance, changes in geographic footprint, M&A

PLEASE NOTE: The download includes

  • Executive Summary highlighting key findings
  • Complete Market Vista Q1-2010 report
  • Two Primers on the supplier landscape in HRO and key Latin American Contact suppliers

To learn more about Market Vista, please click here to download the Market Vista service description.

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HRO Annual Report 2010 - “A year of multi-process HRO market reinvention and evolution”
In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew marginally to reach US$2.9 billion in annual contract value (ACV), influenced by several end-of-term decisions. The transaction characteristics were influenced by the changing preferences of the buyers and the maturing delivery models of suppliers. MPHRO supplier landscape witnessed significant shifts that included withdrawal of suppliers from the market, improving profitability of suppliers, and strategic acquisitions. Combined with improving economy and emergence of sustainable HRO models, 2010 promises to be a stronger year for MPHRO | More

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The PO market in 2009 witnessed increased levels of interest and market activity. However, the average contract values dropped due to the adoption of a conservative approach given the prevailing uncertain economic conditions. With the global economy reviving, Everest predicts growth in excess of 20% for 2010 and expects the multi-process PO market to reach nearly US$1.3 billion in ACV. | More