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HRO Supplier Profile Compendium - Comprehensive Look at MPHRO Suppliers
ID: ERI-2010-3-R-0410
Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena
79 pages
Price: $2,999 (USD)
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Introduction:
The Global HRO Supplier Landscape – Supplier Profile Compendium is a companion to Everest Research Institute’s latest study, Global Multi-process HRO Supplier Landscape – A Case of Survival and Growth in a Multifaceted Market, March 2010. The report provides accurate, comprehensive, fact-based snapshots of 16 suppliers in the multi-process HRO marketplace. In addition, it provides an assessment of their delivery capabilities along four key dimensions- scale, scope, technology, and delivery footprint. This report also provides insights into the HRO supplier landscape.
This compendium of profiles tracks 16 MPHRO suppliers including Accenture, ACS, ADP, Caliber point, Capita, Ceridian, Convergys, HCL, Hewitt, IBM, Logica, Neeyamo, NorthgateArinso, Tata Consultancy Services (TCS), Wipro, and Xchanging.
Contents:
Each supplier profile comprises of four key sections:
- MPHRO service capability and strategy - Includes company profile description, BPO/HRO leadership, recent MPHRO transactions, recent HRO-related announcements/developments, service suite, current target market, technology strategy, and spread of delivery FTEs globally
- MPHRO client portfolio - Includes brief-description of recently announced MPHRO deals, revenue split by geography and industry, and buyer size mix
- Key MPHRO delivery locations - Includes city level detail of key delivery locations across the world
- Everest Assessment - Includes delivery capability assessment across scale, scope, technology capability, and delivery footprint. In addition, it also provides market shares of each supplier in various segments, and overall comments by Everest on capability and market success of each supplier
The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 16 major MPHRO suppliers that have signed at least one multi-process deal. While suppliers will be able to benchmark their areas of strength and those of development vis-à-vis other suppliers in the marketplace, buyers and potential buyers of HRO will be able to assess the suppliers with desired set of capabilities.
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