RELATED RESEARCH

Global Multi-process HRO Supplier Landscape - A Case of Survival and Growth in a Multifaceted Market
In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew marginally to reach US$2.9 billion in annual contract value (ACV). The slow market growth forced suppliers to refine their market strategy in many ways. During 2009, the MPHRO market witnessed several key developments such as acquisitions, market entry, withdrawal, and others. In such a turbulent supplier landscape, buyers would need to track the performance of suppliers in relevant segments and assess each supplier’s capability along key dimensions such as scale, scope, technology capability, and global delivery footprint. | More

HRO Annual Report 2010 - “A year of multi-process HRO market reinvention and evolution”
In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew marginally to reach US$2.9 billion in annual contract value (ACV), influenced by several end-of-term decisions. The transaction characteristics were influenced by the changing preferences of the buyers and the maturing delivery models of suppliers. MPHRO supplier landscape witnessed significant shifts that included withdrawal of suppliers from the market, improving profitability of suppliers, and strategic acquisitions. Combined with improving economy and emergence of sustainable HRO models, 2010 promises to be a stronger year for MPHRO | More

NorthgateArinso to Acquire Convergys: Another Move Forward In Reinventing the HRO Market
This breaking view point document analyses the recent acquisition by NorthagteArinso of Convergys’ Employee Management line of business. | More