Introduction

While India and the Philippines have been preferred locations for the North American and European companies to source English language contact center services, Latin America is fast establishing itself as a low-cost option for Spanish language requirements. Key value propositions of Latin America include close proximity to the United States, Spanish language capabilities, relatively low-cost environment, and good infrastructure. This Everest research provides an overview of select Latin American contact center players that have successfully achieved meaningful scale, capabilities and global experience to be considered credible options for meeting global sourcing requirements of large companies. Some of these players have already achieved a scale of more than 15,000 employees and a delivery presence in as many as 10 Latin American countries.

The full research brief is complimentary for Market Vista subscribers and is also available for purchase. Market Vista subscribers: to access the full 13-page research brief, please log in and click the download button in the upper right-hand corner of the page.  

For more information on Market Vista, please CLICK HERE.