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The decade old offshore knowledge services market is at an inflexion point as it prepares for the next wave of growth and maturity. Expectedly, financial services – the largest and the most important segment for the offshore knowledge services market – will play a pivotal role in the growth and evolution of the industry going forward.
As financial institutions recover from the economic crisis, they are seeking to further push the envelope on global sourcing and are increasingly sending complex and “core” services such as financial research and data analytics offshore. This complimentary report analyzes the evolution and maturity of the largest segment in the knowledge services market – research and analytics for financial services.
The report examines:
Some of the findings in this report among others are:
Global Sourcing 2.0 - Evolving Global Delivery Imperatives for Outsourcing Service Providers
This report analyzes the trends and next generation imperatives for service providers along some of the key components of global delivery – location portfolio, operating model, and talent management. The report presents the global delivery trends with pertinent examples, data analysis and observations, and draws important implications for service providers as well as buyers of outsourcing services.
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Market Vista Q1 2010 Primer: Overview of Key Latin American Contact Center Suppliers
This Everest research provides an overview of some of the key Latin American contact center players that are emerging as credible options for global buyers for sourcing Spanish language contact center services. These players have achieved competitive scale, widespread delivery footprint across Latin America and global experience to merit consideration by buyers looking to source Spanish language voice services.
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