INTRODUCTION

The Banking, Financial Services, and Insurance (BFSI) industry is one of the largest adopters of IT application outsourcing (AO) services. To cater to this large market segment, a number of service providers of varying scales and capabilities have developed capabilities to deliver AO services to BFSI companies.

As mature BFSI buyers seek to optimize their portfolio of AO services, they are signing larger contracts with a fewer number of service providers. As BFSI buyers drive further consolidation in the marketplace in response to their business requirements, the capability of service providers to undertake and deliver large-sized AO engagements has become a factor of prime importance. Everest Group has assessed the capability of 18 AO service providers and has mapped them on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market success.

In this research, we present the detailed profiles of the 18 service providers featured on the Everest Group Insurance AO PEAK Matrix. Each 5+ page service provider profile provides a comprehensive picture of their service suite, scale of operations, domain investments, and delivery locations specific to Insurance AO services.

SCOPE

This report includes detailed profiles of the following 18 service providers:

• Insurance AO PEAK Leaders: Accenture, Cognizant, CSC, IBM Global Services, TCS
• Insurance AO PEAK Major Contenders: Capgemini, CGI, HCL Technologies, HP Enterprise Services, Infosys, L&T Infotech, MphasiS, Wipro
• Insurance AO PEAK Emerging Players: Atos, Hexaware, MindTree, Softtek, Syntel

CONTENTS

Each 5+ page profile covers the following aspects for each featured service provider:

• General overview of the provider’s business, services, clients, and financials
• Highlights of the provider’s assessment across the PEAK dimensions – scale, scope, domain investments, delivery footprint, and market success
• The provider’s insurance AO-related domain investments, including proprietary solutions, acquisitions, alliances, and partnerships
• Publicly announced transaction activity by the provider in the insurance AO domain during 2008-10
• AO delivery footprint of the provider in offshore locations