Custom Research Offerings

Everest Group provides custom research on a range of topics related to BPO, ITO, and offshore topics. Custom research is provided to corporate buyers, service providers, technology providers, and investors to meet their unique needs.

Custom Research Capabilities

• Location optimization - A distinctive capability to assess and prioritize global locations for offshore delivery. Includes a rigorous, fact-based methodology that evaluates the costs and risks specific to a situation. Analyses are conducted at the city level and specific to the skill profiles required for the services.

• Service Provider identification and evaluation - A capability to assist buyers in developing a short-list of potential service providers of outsourcing services. In addition to developing short-lists in traditional areas (e.g., IT infrastructure, applications, HRO, etc.) we specialize in situations that require niche capabilities that are not commonly available through the top 50 service providers. | More

Examples of Custom Research Efforts 

• Identification and prioritization of niche infrastructure service providers in Eastern Europe – Top 10 global insurance institution

• Service Provider identification and evaluation for Banking BPO processes – Leading North American bank

• Assessment of relative costs of different locations to determine strategy for choosing between an offshore captive versus third-party outsourcing – Top 5 global energy company

• Analysis of 100+ potential global BPO & ITO service delivery cities across Eastern Europe, Latin America, Asia, and North America – Top 5 global outsourcing service provider

• Identification of potential BPO and ITO markets within which to expand services – Top 50 offshore service provider

• Identification of potential partners to acquire a global shared services delivery footprint – Top 5 electronics manufacturer

• Assessment of opportunity to locate delivery centers in Tier 2/3 cities in India – Top 5 global outsourcing service provider

For more information about our custom research capabilities, please contact us.