Peer Intelligence

To remain competitive in today’s fast changing and dynamic environment, companies must have fact-based market intelligence to make informed decisions, effectively shape their long-term thinking, and support strategic planning. Everest Group’s Peer Intelligence offering provides fact-based intelligence on peer activity to help orient, strengthen, and reinforce decision-making, minimize risk, and justify near-term recommendations. 

Everest Group defines a company’s peer group along three levels of specificity and relevance:

• Sector level – Broad-based aggregation of companies, typically in multiple industries (e.g., banking, financial services, and insurance), and often entailing distinct products, services, and business characteristics
• Industry level – Aggregation based on similar products, services, business characteristics, and inherent capabilities. May contain multiple lines of business specific to each industry (e.g., capital markets, retail banking)
• Line of Business (LoB) level – Company specific business segmentation to drive focus and specialization

The key recipients of our Peer Intelligence services include buyers and service providers interested in tracking, deriving insights from, and developing perspectives on key developments in their industry/peer group companies. Our comprehensive suite of offerings help stakeholders become informed and aligned, and make strategic decisions via market intelligence, industry insights, and peer group activity.

Our Peer Intelligence offerings include:

• Sector/Industry tracking reports: Research reports containing detailed analyses of sourcing-related developments across a given sector/ industry. They are published at periodic intervals, (e.g., every quarter), and provide sector-specific data and insights into transaction activity, captive developments, service provider market share, and details on key outsourcing transactions. Specific to a particular sector, these reports cover:
  • Overall outsourcing transaction trends
  • Outsourcing transaction activity by process and sub-process
  • Overview of the captive market
  • Transaction activity by service providers, including their market share
  • Significant deals signed by leading companies
• Industry studies: Periodic reports on a specific industry such as pharmaceuticals, or theme, e.g., a particular sourcing location, that provide insights on drivers for outsourcing and offshoring, data on sourcing transaction activity, information on current levels of penetration and potential, perspectives on global sourcing adoption, and insights into the service provider landscape. Typical topics we cover include:
  • Trends in outsourcing transactions: Deal sizes, functions sourced, and information on key deals reaching end of term
  • Outsourcing and offshoring drivers: Sector background, growth drivers, role of outsourcing in addressing strategic imperatives, and global sourcing enablers and inhibitors
  • Trends in buyer adoption of outsourcing: Uptake of outsourcing/offshoring across the value chain and across key processes/functions, details on key process areas experiencing increased growth, and sourcing model trends
  • Service provider landscape: Overview of the service provider landscape, an assessment of service provider capabilities in processes and functions throughout the value chain, developments and  capability enhancement initiatives  by providers, and details on specific offerings

• Custom engagements: These research initiatives address a client’s unique, specific requirements and business issues. Typical themes covered in these client-customized studies include:
  • Functional strategies/Location strategies
  • Delivery model strategies
  • Strategy case studies: Detailed examples of various scenarios of offshore scale, scope, and penetration, along with ‘so what’ analyses

For more information on Everest Group’s Peer Intelligence offering, please contact our team at info@everestgrp.com.