Service Provider Evaluation

In addition to published research, service provider capability profiles and the service provider directory, the Service Provider Intelligence practice offers multiple services to buyers of outsourcing and offshoring services at all stages of the transaction life cycle. Our specialization is a focus on service providers in niche capabilities and geographies that are not commonly available through the top 50 service providers. 

In addition to buyers of sourcing services, our services have also been used by investment firms for understanding service provider landscapes, and identifying potential investment or acquisition targets.

Pre-transaction service offerings

• Service Provider identification - Helps buyers of outsourcing services identify service providers meeting a specific set of buyer needs.
  
  
  

Example- Service Provider identification and profiling for IT infrastructure services in Central & Eastern Europe

• Service Provider short-listing - Assists buyers in evaluating a list of outsourcing service providers and developing a prioritized sub-set for further consideration by the buyer. Service Providers are evaluated based on criteria tailored to each client situation, using a best-practice approach that is based on the breadth of Everest deal experience.
  
  
  

Example- Service provider evaluation and short-listing for research and analytics services

Post-transaction service offerings 

• Service Provider monitoring - Enables buyers to monitor key service provider developments and identify key risks and opportunities in managing the service provider portfolio.

• Service Provider portfolio optimization - Assists buyers in reviewing and optimizing their portfolio of service providers to align with changing business needs.

Examples of our work:

• Service Provider identification and evaluation for banking BPO processes – Leading North American bank

• Service Provider evaluation and prioritization for applications outsourcing services – Top 10 Consumer Packaged Goods company

• Identification and evaluation of contact center services (collections) service provider – Leading media company

• Identification and prioritization of niche infrastructure service providers in Central & Eastern Europe – Top 10 global insurance institution

• Service Provider evaluation for infrastructure managed services in North America – Top 10 investment bank

• Service Provider identification and short-listing for research and analytics services – Top 10 pharmaceutical major

• Tracking offshore service provider developments – Country outsourcing association in Africa