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Global In-house Center (GIC) Landscape Annual Report 2015

This report provides a deep-dive into the GIC landscape and an analysis of the GIC trends in 2014, comparing them with the trends in last two years. The research also brings out key insights into the ...

Practitioner Perspectives - Wayne Butterfield Interview

Sarah Burnett, Everest Group, Vice President, interviewed Wayne Butterfield, Head of Digital Service Innovation & Transformation at Telefónica, to learn more about the company’s automation journey. In...

Healthcare Payer BPO – State of market with PEAK Matrix™ Assessment

Driven by ObamaCare, the market for third-party BPO in healthcare payer space grew at a healthy rate in 2013. Greater demand for BPO services from the smaller payers led to a slight shift in the buyer...

Market Insights™


Analytics BPS PEAK


Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics. | Read more Market Insights


Everest Group PEAK Matrix

Preview Documents

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).

Everest Group has complimentary four-page PEAK Matrix preview documents for our service provider landscape reports.

Capital Markets BPO PEAK Matrix 2014 Global Preview

European ITO PEAK Matrix 2014 Global Preview

PO PEAK Matrix 2014 Global Preview

Other PEAK Matrix Global Preview documents include HRO, RPO, Banking ITO, Banking BPO, and more



Everest Group PEAK Matrix Global Preview



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