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Service Delivery Automation (SDA) – Best Practice Guide to Establishing an SDA Center of Excellence

Service Delivery Automation (SDA) has the potential to offer high value in terms of inorganic reduction in costs and being quicker in implementation. An SDA Center of Excellence (CoE) enables organiza...
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SaaS Implementation Services – Market Trends and PEAK Matrix™ Assessment & Profiles Compendium

This Everest Group research provides a comprehensive assessment of the leading IT service providers in the SaaS implementation services space. In this report, we provide the assessment and detailed pr...
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Analytics Business Process Services (BPS) – Analytics Goes Mainstream – Scope Expands Beyond Traditional Clients and Offerings

The analytics BPS market grew by 35-40% in 2015 to reach ~US$4.5 billion. Last 12-24 months have seen buyers experimenting with advanced analytics solutions and technologies. This report provides an o...
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Breaking Viewpoint - NTT DATA Fuels Global Ambitions by Buying Dell Services for US$3.05 billion

On March 28, 2016, Dell has hived off its IT infrastructure, application, and business process services business, Dell Services, to NTT DATA for US$3.05 billion. Dell Services will continue to operate...
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Clever Machines at Your Service

This viewpoint discusses the evolution of automation into artificial intelligence and its application in the global services industry. It provides insights into different types of smart automation, th...
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Market Insights™

 

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Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics. | Read more Market Insights

Everest Group PEAK Matrix

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Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).

Everest Group has complimentary four-page PEAK Matrix preview documents for our service provider landscape reports.

Analytics BPS PEAK Matrix 2015 Global Preview

Healthcare Payer BPO PEAK Matrix 2015 Global Preview

PO in Europe PEAK Matrix 2015 Global Preview

Other PEAK Matrix Global Preview documents include Healthcare & Life Sciences, HRO, Banking ITO, Banking BPO, and more

 

 

Everest Group PEAK Matrix Global Preview

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