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Practitioner Perspectives - Amit Saxena, Epsilon Interview – Experience Setting up a GIC in India

Epsilon set up its first GIC in Bengaluru, India in 2015 after evaluating multiple locations globally. Amit Saxena, Senior Director, Global Delivery of Services at Epsilon, was closely involved in the...

IT Outsourcing (ITO) in the Healthcare Payer Industry – Annual Report 2015: Go-to-Market Strategy for Healthcare IT

This report provides an overview of the IT market for the payer industry. Analysis includes market size & growth, forecasts (up to 2020), demand drivers, adoption & scope trends, key areas of investme...

Global Locations Annual Report 2015: Resurgence of Activity Amidst Evolving Propositions

The global services locations landscape is showing a resurgence of activity in 2015 as macroeconomic pressures have eased in North America and some parts of Europe. While new center set-up activity in...

IT Outsourcing in European Banking and Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015

In this report, we analyze the capabilities of 20 leading AO service providers in banking and 18 leading service providers in capital markets in Europe. These providers were mapped on the Everest Grou...

Market Insights™


Seizing RPA

Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics. | Read more Market Insights

Everest Group PEAK Matrix

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Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).

Everest Group has complimentary four-page PEAK Matrix preview documents for our service provider landscape reports.

Analytics BPS PEAK Matrix 2015 Global Preview

Healthcare Payer BPO PEAK Matrix 2015 Global Preview

PO in Europe PEAK Matrix 2015 Global Preview

Other PEAK Matrix Global Preview documents include Healthcare & Life Sciences, HRO, Banking ITO, Banking BPO, and more



Everest Group PEAK Matrix Global Preview



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