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Contact Center Outsourcing market changes quickly-01

Featured Research

Global Hotspots For Digital Services

This report provides an in-depth view of the global digital services industry from a talent perspective. It covers the global distribution of digital talent coupled with cost trade-offs and provides r...

Achieving Maximum BPO Value: How Smart Buyers Structure Contact Center Relationships

This viewpoint discusses key drivers of the trend towards closer and more complex buyer-provider relationships in the BPO space, factors differentiating engaged / more-valued relationships from the tr...

Workplace Services – Market Trends and PEAK Matrix™ Assessment

Today’s enterprises are tasked with building a digital workplace that delivers tangible business impact and helps create an environment aligned to the expectations of the millennial workforce. Service...

Collaborations Between GICs and Start-ups – A Win-Win Situation

This viewpoint discusses the collaboration with start-ups that is driven by Global In-house Centers (GICs) or shared services organizations in offshore/nearshore locations. The viewpoint takes a deepe...

Market Insights™


GS Shifting

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Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics. | Read more Market Insights

Everest Group PEAK Matrix

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Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).

Everest Group has complimentary four-page PEAK Matrix preview documents for our service provider landscape reports.

Analytics BPS PEAK Matrix 2015 Global Preview

Healthcare Payer BPO PEAK Matrix 2015 Global Preview

PO in Europe PEAK Matrix 2015 Global Preview

Other PEAK Matrix Global Preview documents include Healthcare & Life Sciences, HRO, Banking ITO, Banking BPO, and more



Everest Group PEAK Matrix Global Preview



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