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Contact Center Outsourcing Annual Report 2015: Incumbents Beware – There’s No Place for Complacency

The CCO market grew at ~5% in 2013 to reach US$70-75 billion. Last 12-24 months have seen a high number of terminations, much higher than the extensions that make the market even more competitive. Thi...
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Workplace Services – PEAK Matrix™ Assessment and Profiles Compendium

Today’s enterprise workplace is characterized by a strong focus on improving the overall end-user experience by offering secure and on-demand access to applications and data across the devices of choi...
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North America Domestic Outsourcing Services: Providers Embrace Onshoring – Is the World Still Flat?

This report analyses key trends in domestic outsourcing market in the U.S. and Canada, looking at variations by location type across different functions, type of service provider, and other factors. T...
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Supply Chain Management (SCM) BPO – Annual Report 2015 SCM BPO: An Idea Whose Time Has Come

This report will assist key stakeholders (buyers, service providers, and technology providers) understand the changing dynamics of the SCM BPO market and help them identify potential growth areas. In ...
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Market Insights™

 

CCO Annual

 

Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics. | Read more Market Insights

 

Everest Group PEAK Matrix

Preview Documents

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).

Everest Group has complimentary four-page PEAK Matrix preview documents for our service provider landscape reports.

Analytics BPS PEAK Matrix 2015 Global Preview

Healthcare Payer BPO PEAK Matrix 2015 Global Preview

PO in Europe PEAK Matrix 2015 Global Preview

Other PEAK Matrix Global Preview documents include Healthcare & Life Sciences, HRO, Banking ITO, Banking BPO, and more

 

 

Everest Group PEAK Matrix Global Preview

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