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Jimit Arora

Vice President

jimit.arora@everestgrp.com


Jimit Arora leads Everest Group’s IT Services research practice, which is focused on conducting in-depth research on the full spectrum of technology services across applications, infrastructure, cloud services, and next-generation IT. Jimit is also responsible for Everest Group’s vertical-specific research practices that are focused on Banking, Financial Services, & Insurance (BFSI) and Healthcare Outsourcing.

Jimit manages a team of analysts dedicated towards serving clients (primarily Fortune 500 companies) on a variety of issues related to their IT services programs through a combination of published research and custom decision-support engagements. Jimit has significant expertise working with financial services and healthcare enterprises on issues such as sourcing strategy, service provider selection, portfolio optimization, global delivery locations, and risk management. He also works with a number of service providers and investors on issues such as growth and go-to-market strategies, account expansion, acquisition target analyses, and competitive positioning analyses.

Prior to joining Everest Group in 2005, Jimit managed client implementations at GlobeOp Financial Services, a hedge fund administration company. Prior to that, Jimit provided business development support to a Detroit-based IT services start-up. He holds a Masters in Management Studies and a Bachelor of Mechanical Engineering (Honors) from BITS (Birla Institute of Technology and Science), Pilani.

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Contract Renewal Database (April 2014 - March 2016)

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin Venkatesan, Ashwin VenkatesanApril 2014 | Document #EGR-2014-4-D-1090 | Data Set This report investigates renewals coming up in the outsourcing market in the next 24 months starting April 2014. Analyses shared include average deal sizes, durations and numbers across industries, ge... More

Upcoming Contract Renewals – Application Services

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Ashwin VenkatesanMarch 2014 | Document #EGR-2014-4-R-1089 | Report The report ‘Upcoming Contract Renewals – Application Services’ includes data and insights, specific to deals nearing end of term, expanding on analysis of IT and BPO deals nearing end of term by buyer... More

Upcoming Contract Renewals – Infrastructure Services

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram SundaramurthyMarch 2014 | Document #EGR-2014-4-R-1067 | Report This report investigates renewals coming up in the outsourcing market in the next 24 months starting April 2014. Analyses shared include average deal sizes, durations and numbers across industries, ge... More

Enterprise Cloud Adoption - Cloud Deals Insights 2013

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Ashwin VenkatesanFebruary 2014 | Document #EGR-2014-4-R-1062 | Report How have the cloud adoption trends changed over 2011-13? Which industries currently lead cloud adoption? Which geographies provide greater opportunities? What were the key cloud engagements and use-ca... More

European Infrastructure Services – Service Provider Landscape with PEAK Matrix™ Assessment 2014

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanJanuary 2014 | Document #EGR-2014-4-R-1049 | Report European buyers realize that broader infrastructure services capability is not sufficient to serve the European market. Therefore, a fact-based assessment of the capabilities of infrastructure service... More

IT Outsourcing (ITO) in Insurance – Service Provider Profile Compendium 2013

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Pallavi SaxenaJanuary 2014 | Document #EGR-2014-11-R-1047 | Report Everest Group has assessed the capability and market success of 20 AO service providers and has mapped them on Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a co... More

State of the Healthcare & Life Sciences ITO Market: 2014

Jimit Arora, Nitish Mittal, Abhishek SinghJanuary 2014 | Document #EGR-2014-12-R-1044 | Report This document provides insights into the IT outsourcing trends, buyer imperatives and market opportunities in each of the payer, providers, and life sciences market segments. It looks at how the Healt... More

IT Outsourcing in European Banking and Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2013

Jimit Arora, Rajat Juneja, Sivaram SundaramurthyDecember 2013 | Document #EGR-2013-11-R-1029 | Report This report provides an overview of the Application Outsourcing (AO) market for the banking and capital markets industry in Europe, through an in-depth analysis of large-sized AO contracts (i.e., cont... More

Infrastructure Services – PEAK Matrix™ Assessment and Profile Compendium 2013

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanDecember 2013 | Document #EGR-2013-4-R-1024 | Report With existing growth challenges in the infrastructure services marketplace, service providers must rethink their investment strategy. With evolving buyer behavior and changing technology preferences, ... More

IT Outsourcing in Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2013

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Pallavi SaxenaDecember 2013 | Document #EGR-2013-11-R-1030 | Report This report provides a comprehensive assessment of the service provider landscape in AO services for insurance and maps the providers on Everest Group’s PEAK Matrix. It also benchmarks the scale, scop... More

IT Outsourcing in the Healthcare Provider Industry – Service Provider Landscape with PEAK Matrix™ Assessment and Profile Compendium 2013

Jimit Arora, Nitish Mittal, Abhishek SinghDecember 2013 | Document #EGR-2013-12-R-1025 | Report This report provides a comprehensive assessment of the service provider landscape for IT outsourcing (ITO) services in the healthcare provider industry. It maps 12 leading service providers on the Eve... More

IT Outsourcing (ITO) in the Healthcare Provider Industry – Annual Report 2013: Entering the Big League of IT Adoption

Jimit Arora, Nitish Mittal, Abhishek SinghDecember 2013 | Document #EGR-2013-12-R-1010 | Report This report provides an overview of the ITO market for the healthcare provider industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, emerging themes,... More

Webinar Deck: Thinking Beyond the Usual Suspects – the Relevance of Mid-sized IT Service Providers

Jimit Arora, Chirajeet SenguptaDecember 2013 | Document #10Dec13-Webinar | Report On December 10, Everest Group hosted a webinar titled, "Thinking Beyond the Usual Suspects – the Relevance of Mid-sized IT Service Providers." This is the presentation deck.On December 10, Everest Gr... More

IT Outsourcing in Insurance – Annual Report 2013: SMAC is the Panacea for all Insurance Industry Problems

Jimit Arora, Rajat Juneja, Kiranjeet KaurDecember 2013 | Document #EGR-2013-11-R-0991 | Report This report provides an overview of the Application Outsourcing (AO) market for the insurance industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts that are over US$ 25 m... More

Remote Infrastructure Management – “RIMO is Dead, Long Live RIMO”

Jimit Arora, Yugal Joshi, Chirajeet SenguptaDecember 2013 | Document #EGR-2013-4-R-1011 | Report Remote Infrastructure Management (RIM) has come a long way from a “niche” “good for low-value tasks” to become a leading infrastructure service delivery model. This research tracks the evolution of RI... More

IT Outsourcing (ITO) in Capital Markets – Service Provider Profile Compendium 2013

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Pallavi SaxenaDecember 2013 | Document #EGR-2013-11-R-1003 | Report The capital markets ITO service provider profiles compendium provides comprehensive and fact-based snapshots of 20 service providers featured on Everest Group Capital Markets AO PEAK Matrix™. Each ser... More

Infrastructure Outsourcing (IO) – Annual Report 2013: “Automating the Next Horizon”

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanNovember 2013 | Document #EGR-2013-4-R-0994 | Report Buyers are investing more on next generation services such as cloud computing and Remote Infrastructure Management (RIM), thereby, impacting the traditional market. While the demand for automating inf... More

IT Outsourcing in Life Sciences Industry - Service Provider Landscape with PEAK Matrix™ Assessment and Profile Compendium 2013

Jimit Arora, Nitish Mittal, Abhishek SinghNovember 2013 | Document #EGR-2013-12-R-0970 | Report This report provides a comprehensive assessment of the service provider landscape for IT outsourcing (ITO) services in the life sciences industry. It maps 14 leading service providers on the Everest G... More

Enterprise Cloud Adoption - Cloud Deals Insights H1 2013

Jimit Arora, Yugal Joshi, Chirajeet SenguptaOctober 2013 | Document #EGR-2013-4-R-0977 | Report In H1 2013, what were the key cloud engagements and use-cases for cloud adoption? Which industries led the cloud adoption? Which geographies provided greater opportunities? This research provides answ... More

Webinar Deck: Value-chain Digitization in the Pharmaceutical Industry Is Causing Tectonic Shifts in ITO Strategy

Jimit Arora, Nitish Mittal, Abhishek SinghOctober 2013 | Document #24Oct13-Webinar | Report On October 24, 2013, Everest Group hosted a Webinar, "Value-chain Digitization in the Pharmaceutical Industry Is Causing Tectonic Shifts in ITO Strategy".On October 24, 2013, Everest Group hosted a We... More

IT Outsourcing in Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2013

Jimit Arora, Rajat Juneja, Kiranjeet KaurOctober 2013 | Document #EGR-2013-11-R-0968 | Report This report provides a comprehensive assessment of the service provider landscape in AO services for capital markets and maps the providers on Everest Group’s PEAK Matrix. It also benchmarks the scale... More

Cloud Provides a Silver Lining for Revlon - Case Study on Enterprise-wide Technology Transformation Using Private Cloud

Jimit AroraOctober 2013 | Document #EGR-2013-4-V-0976 | Report This complimentary case study outlines Revlon’s transformative journey based on cloud computing that increased its IT capability and security levels; improved business agility speed; and increased con... More

Value Chain Digitization in the Pharmaceutical Industry

Jimit Arora, Nitish Mittal, Abhishek SinghOctober 2013 | Document #EGR-2013-12-R-0975 | Report This viewpoint analyzes the current state and transformational changes occurring in IT adoption in the pharmaceutical industry. The analysis delves into the imperatives and drivers of digitization in ... More

IT Outsourcing (ITO) in the Life Sciences Industry - Annual Report 2013: IT is the Trump Card for Life Sciences

Jimit Arora, Nitish Mittal, Abhishek SinghOctober 2013 | Document #EGR-2013-12-R-0959 | Report This report provides an overview of the ITO market for the life sciences industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, emerging themes, key a... More

Application Outsourcing (AO) – Annual Report 2013: “Declining Productivity Rising Anti-incumbency”

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanSeptember 2013 | Document #EGR-2013-4-R-0957a | Report The traditional value drivers for application services are unable to generate incremental value. Therefore, buyers are pushing service providers to broader their horizons, service offerings, and the o... More

Mid-sized Indian Service Providers: Stepping Up in Changing Times

Jimit Arora, Chirajeet Sengupta, Ashwin VenkatesanSeptember 2013 | Document #EGR-2013-4-R-0952 | Report This report examines the relevance of Indian mid-sized IT service providers within the context of an enterprise services portfolio. These players have created a differentiated positioning amongst ente... More

IT Outsourcing in Banking – Service Provider Profile Compendium 2013

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Pallavi SaxenaSeptember 2013 | Document #EGR-2013-11-R-0941 | Report The banking ITO service provider profiles compendium provides comprehensive and fact-based snapshots of 28 service providers featured on Everest Group Banking AO PEAK Matrix. Each more than 5 pages se... More

IT Outsourcing in Capital Markets – Annual Report 2013: Deploying Technology to Counter Environmental Challenges

Jimit Arora, Rajat Juneja, Kiranjeet KaurSeptember 2013 | Document #EGR-2013-11-R-0939 | Report This report provides an overview of the Application Outsourcing (AO) market for the capital markets industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$ 25 mill... More

IT Outsourcing in Healthcare Payer Industry - Service Provider Landscape with PEAK Matrix™ Assessment and Profile Compendium 2013

Jimit Arora, Nitish Mittal, Abhishek SinghAugust 2013 | Document #EGR-2013-12-R-0931a | Report This report provides a comprehensive assessment of the service provider landscape for IT outsourcing (ITO) services in the healthcare payer industry. It maps twelve leading service providers on the Ev... More

IT Outsourcing in Banking - Service Provider Landscape with PEAK Matrix™ Assessment 2013

Jimit Arora, Rajat Juneja, Kiranjeet KaurAugust 2013 | Document #EGR-2013-11-R-0914 | Report This report provides a comprehensive assessment of the service provider landscape in AO services for banking and maps the providers on Everest Group's PEAK Matrix. It also benchmarks the scale, scope,... More

Service Integration and Management - An Idea Whose Time Has Come

Jimit Arora, Yugal Joshi, Chirajeet SenguptaJuly 2013 | Document #EGR-2013-4-R-0898 | Report Challenges in extracting value beyond cost savings from IT services and growing complexity of managing service providers, has brought the buyers to an inflexion point where they must invest in a compr... More

IT Outsourcing in Healthcare Payer Industry - Annual Report 2013: Taking the Debate Beyond the Reforms Mandate

Jimit Arora, Abhishek SinghJuly 2013 | Document #EGR-2013-12-R-0894 | Report This report provides an overview of the ITO market for the healthcare payer industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, emerging themes, ke... More

Enterprise Cloud Services - PEAK Matrix™Assessment and Profiles Compendium

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Abhishek Singh, Sivaram Sundaramurthy, Ashwin VenkatesanJuly 2013 | Document #EGR-2013-4-R-0895 | Report With increasing levels of cloud adoption, enterprise buyers need to identify differentiated system integrators with the right set of services across the cloud implementation and management lifecycle. ... More

IT Outsourcing in Banking - Annual Report 2013: Banking For the Next Generation

Jimit Arora, Rajat Juneja, Kiranjeet KaurJune 2013 | Document #EGR-2013-11-R-0893 | Report This report provides an overview of the Application Outsourcing (AO) market for the banking industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$25 million in TC... More

Webinar Deck: The Changing Face of IT Outsourcing in the Healthcare Payer Market: Don't Miss the Sailing Ship

Jimit Arora, Abhishek SinghJune 2013 | Document #5June13-Webinar | Report On June 5, 2013, Everest Group hosted a Healthcare webinar to discuss trends and opportunites, service provider activity and more. This is the deck used during the presentation.On June 5, 2013, Eve... More

Contract Renewal Database (May 2013 - September 2014)

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram SundaramurthyMay 2013 | Document #EGR-2013-4-D-0874 | Data Set The Contract Renewal Database is a repository of outsourcing contracts reaching end of term during the 17 months ending September 2014. It is designed to provide valuable record of recompete opportuni... More

Impending Contract Renewals: "A Futuristic View of the Renewals Market Place"

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram SundaramurthyMay 2013 | Document #EGR-2013-4-R-0868b | Report This report investigates renewals coming up in the outsourcing market in the next 18 months starting April 2013. Analyses shared include average deal sizes, durations and numbers across industries, ge... More

Outsourcing Implications of Healthcare Payer-Provider Convergence

Jimit Arora, Abhishek SinghMarch 2013 | Document #EGR-2013-12-V-0854 | Viewpoint Healthcare payer-provider convergence has made technology the major driver enabling the three priority areas for these organizations - operational integration, innovation and effective care. This view... More

Enterprise Cloud Adoption - Year 2012 in Review

Jimit Arora, Yugal Joshi, Chirajeet SenguptaFebruary 2013 | Document #EGR-2013-4-R-0849 | Report In 2012, what were the key cloud engagements and use-cases for cloud adoption? Which industries led cloud adoption? Which geographies provided greater opportunities? This research provides answers to ... More

IT Application Outsourcing (AO) in Capital Markets - Service Provider Profile Compendium

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Pallavi Saxena, Sivaram SundaramurthyFebruary 2013 | Document #EGR-2013-11-R-0837 | Report The capital markets AO service provider profile compendium provides comprehensive and fact-based snapshots of 20 service providers featured on Everest Group Capital Markets AO PEAK Matrix. Each profil... More

IT Application Outsourcing (AO) in the Healthcare Provider Industry - Service Provider Landscape

Jimit Arora, Mridul GuptaJanuary 2013 | Document #EGR-2013-12-R-0818 | Report This report provides a comprehensive assessment of the service provider landscape for application outsourcing (AO) services in the healthcare provider industry. It maps eight leading service providers... More

Application Services - Past, Present, and Future

Jimit Arora, Yugal Joshi, Chirajeet SenguptaJanuary 2013 | Document #EGR-2013-4-R-0817 | Report The seemingly unchanging world of application services is witnessing structural evolution. The earlier focus on costs, present focus on service levels, will give way to focus on ownership. Buyers will... More

Webinar Deck: State of the Global Services Market: 2013 Predictions

Jimit Arora, Rahul Gehani, H Karthik, Katrina Menzigian, Rajesh RanjanJanuary 2013 | Document #23Jan13-Webinar | Report On January 23, Everest Group hosted a webinar that covered trends for 2013.  This report is the deck used during the webinar.On January 23, Everest Group hosted a webinar that covered trends for 2013.... More

IT Application Outsourcing (AO) in Insurance - Service Provider Profile Compendium

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Pallavi SaxenaJanuary 2013 | Document #EGR-2013-11-R-0811 | Report The insurance AO service provider profile compendium provides comprehensive and fact-based snapshots of 20 service providers featured on Everest Group Insurance AO PEAK Matrix. Each more than 5 pages ... More

Application Outsourcing (AO) in Capital Markets: PEAK Provider Landscape - Need for Speed: Capturing the Capital Markets Momentum

Jimit Arora, Rajat Juneja, Kiranjeet KaurDecember 2012 | Document #EGR-2012-11-R-0804 | Report The report provides a comprehensive assessment of the service provider landscape in AO services for capital markets, and maps 20 capital markets AO providers on Everest Group’s PEAK Matrix. The repor... More

Application Outsourcing (AO) in the Healthcare Provider Industry - Is IT the Cure? - Annual Report 2012

Jimit Arora, Mridul GuptaDecember 2012 | Document #EGR-2012-12-R-0808 | Report This report provides an overview of the AO market for the healthcare provider industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, emerging ... More

Eight Habits of Highly Ineffective Contact Center Outsourcing Relationships

Jimit Arora, Katrina MenzigianNovember 2012 | Document #EGR-2012-2-R-0775 | Report In order to assist enterprises in maximizing the value from their contact center outsourcing relationships, this complimentary report examines habits of suboptimal relationships, provides recommendati... More

IT Application Outsourcing (AO) in the Life Sciences Industry - Service Provider Landscape

Jimit Arora, Mridul GuptaNovember 2012 | Document #EGR-2012-12-R-0782 | Report This report provides a comprehensive assessment of the service provider landscape for application outsourcing (AO) services in the life sciences industry. It maps fourteen leading service providers on... More

Application Outsourcing (AO) in Insurance: PEAK Provider Landscape - Policies for Growth and Differentiation

Jimit Arora, Rajat Juneja, Kiranjeet KaurOctober 2012 | Document #EGR-2012-11-R-0772 | Report This report provides a comprehensive assessment of the service provider landscape in AO services for insurance and maps them on Everest Group's PEAK Matrix. It also benchmarks the scale, scope, domain... More

Webinar Deck: PEAK into the BFSI Outsourcing Market

Jimit Arora, Rajat Juneja, Rajesh RanjanOctober 2012 | Document #25Oct12-Webinar | Report On October 25, 2012, Everest Group hosted a webinar titled, "PEAK into the BFSI Outsourcing Market."  Our experts discussed the BFSI service provider evolution across IT Applications Outsourcing and v... More

IT Application Outsourcing (AO) in Capital Markets Annual Report - Change is the only constant

Jimit Arora, Rajat Juneja, Kiranjeet KaurOctober 2012 | Document #EGR-2012-11-R-0766 | Report This report provides an overview of the Application Outsourcing (AO) market for the capital markets industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$ 25 mill... More

Application Outsourcing (AO) in Banking - Service Provider Profiles Compendium

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Pallavi SaxenaOctober 2012 | Document #EGR-2012-11-R-0763 | Report The banking AO service provider profiles compendium provides comprehensive and fact-based snapshots of 25 service providers featured on the Everest Group Banking AO PEAK Matrix. Each 5+ pages service ... More

IT Application Outsourcing (AO) in the Life Sciences Industry - Annual Report 2012

Jimit Arora, Mridul GuptaSeptember 2012 | Document #EGR-2012-12-R-0756 | Report This report provides an overview of the AO market for the life sciences industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, emerging themes, key ar... More

Service Provider Spotlight - Aegis

Jimit Arora, Kiranjeet KaurSeptember 2012 | Document #EGR-2012-5-V-0728 | Viewpoint Aegis is a global provider of consulting, technology, and outsourcing services with a strong focus on delivering value to client brands through enhanced customer experience management.Aegis is a globa... More

IT Application Outsourcing (AO) in Insurance - Navigating Business Challenges through Technology

Jimit Arora, Rajat Juneja, Kiranjeet KaurSeptember 2012 | Document #EGR-2012-11-R-0744 | Report This report provides an overview of the application services market for the insurance vertical, capturing key trends in market size, growth, drivers and inhibitors, adoption trends, regional/functiona... More

Application Outsourcing (AO) in Banking: PEAK Matrix Provider Landscape - Evolution at Play

Jimit Arora, Rajat Juneja, Kiranjeet KaurAugust 2012 | Document #EGR-2012-11-R-0732 | Report This report provides a comprehensive assessment of the service provider landscape in AO services for banking and maps them on Everest Group’s PEAK Matrix. It also benchmarks the scale, scope, domain i... More

IT Application Outsourcing (AO) in the Healthcare Payer Industry - Service Provider Landscape

Jimit Arora, Mridul GuptaJuly 2012 | Report This report provides a comprehensive assessment of the service provider landscape for application outsourcing (AO) services in the healthcare payer industry. It maps eight leading service providers on... More

IT Application Outsourcing (AO) in the Healthcare Payer Industry - Service Provider Landscape

Jimit Arora, Mridul GuptaJuly 2012 | Document #EGR-2012-12-R-0721 | Report This report provides a comprehensive assessment of the service provider landscape for application outsourcing (AO) services in the healthcare payer industry. It maps eight leading service providers ... More

IT Application Outsourcing (AO) in the Healthcare Payer Industry -€“ Annual Report 2012

Jimit Arora, Mridul GuptaJuly 2012 | Document #EGR-2012-12-R-0711 | Report This report provides an overview of the AO market for the healthcare payer market. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, service provid... More

IT Application Outsourcing (AO) in Banking - Trends and Future Outlook

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Amneet SinghJune 2012 | Document #EGR-2012-11-R-0704a | Report This report provides an overview of the application services market for the banking vertical , capturing key trends in market size, growth, drivers and inhibitors, adoption trends, regional/functional... More

Report Card for the Indian IT Majors - Pecking Order Analysis of the "WITCH" Group

Jimit Arora, Ritika Dhingra, Rajat JunejaJune 2012 | Document #EGR-2012-5-R-0702 | Report This report analyzes the pecking order of WITCH (Wipro, Infosys, TCS, Cognizant, and HCL) group in terms of financial performance, industry vertical performance, and geographic performance.This report... More

The Vertical World - A Capital Markets IT Perspective

Jimit Arora, Aminisha GuptaMarch 2012 | Document #EGR-2012-11-V-0663 | Viewpoint This viewpoint provides an assessment of offshore delivery maturity of the service provider landscape specific to off-the-shelf tools technologies for the capital markets vertical and asset classes in... More

Application Outsourcing (AO) in Capital Markets - Service Provider Profiles Compendium

Jimit Arora, Mridul Gupta, Rajat Juneja, Kiranjeet Kaur, Amneet SinghJanuary 2012 | Document #EGR-2012-11-R-0635 | Report The capital markets AO service provider profiles compendium provides comprehensive and fact-based snapshots of 21 service providers featured on the Everest Group Capital Markets AO PEAK Matrix. Each 5... More

Application Outsourcing (AO) in Insurance - Service Provider Profiles Compendium

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Amneet SinghDecember 2011 | Document #EGR-2011-11-R-0628 | Report The insurance AO service provider profiles compendium provides comprehensive and fact-based snapshots of 18 service providers featured on the Everest Group Insurance AO PEAK Matrix. Each 5+ page servi... More

Application Outsourcing (AO) in Capital Markets - PEAK into the Evolving Service Provider Landscape

Jimit Arora, Mridul Gupta, Rajat Juneja, Kiranjeet Kaur, Amneet SinghNovember 2011 | Document #EGR-2011-11-R-0623a | Report The report provides a comprehensive assessment of the service provider landscape in AO services for capital markets, and maps 21 capital markets AO providers on Everest Group's PEAK matrix. The report... More

IT Application Outsourcing (AO) in Capital Markets - Trends and Future Outlook

Jimit Arora, Rajat Juneja, Amneet SinghNovember 2011 | Document #EGR-2011-11-R-0621 | Report This report provides an overview of the application outsourcing (AO) market for the capital markets industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$ 25 mill... More

Application Outsourcing in Insurance - PEAK into the Evolving Service Provider Landscape

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Amneet SinghNovember 2011 | Document #EGR-2011-11-R-0611 | Report The report provides a comprehensive assessment of the service provider landscape in AO services for insurance, and maps 18 insurance AO providers on Everest Group's PEAK matrix. The report further exa... More

IT Application Outsourcing (AO) in Insurance - Trends and Future Outlook

Jimit Arora, Rajat Juneja, Kiranjeet Kaur, Amneet SinghAugust 2011 | Document #EGR-2011-11-R-0594 | Report This report provides an overview of the application outsourcing (AO) market for insurance industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$25 million in TCV ... More

Service Provider Spotlight - Polaris Software Lab

Jimit Arora, Kiranjeet KaurAugust 2011 | Document #EGR-2011-5-V-0578 | Viewpoint This Service Provider Spotlight document examines Polaris Software Labs, a mid-sized Indian IT services provider that has successfully differentiated itself by building deep vertical expertise in the ... More

IT Applications Outsourcing in Banking - Service Provider Profiles Compendium

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet SinghJuly 2011 | Document #EGR-2011-11-R-0577 | Report The Banking AO service provider profile compendium provides comprehensive and fact-based snapshots of 22 service providers featured on the Everest Group Banking AO PEAK Matrix. Each 5+ page service pr... More

Webinar Deck: IT Applications Outsourcing in Banking - PEAK into the Evolving Service Provider Landscape

Jimit Arora, Rajat Juneja, Amneet SinghJune 2011 | Document #29June11-Webinar | Report On June 29, 2011, Everest Group will host a webinar, IT Applications Outsourcing in Banking - PEAK into the Evolving Service Provider Landscape. The webinar will highlight the findings of Everest Grou... More

Application Outsourcing in Banking - PEAK Into the Evolving Service Provider Landscape

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet SinghJune 2011 | Document #ERI-2011-11-R-0567 | Report The report provides a comprehensive assessment of the service provider landscape in AO services for banking, and maps 22 Banking AO providers on Everest Group's PEAK matrix. The report further examine... More

IT Applications in Banking - Trends and Future Outlook

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet SinghJune 2011 | Document #ERI-2011-11-R-0566 | Report This report provides an overview of the application outsourcing (AO) market for banking industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$25 million in TCV an... More

The Risky Side of Offshore Growth: Operational Challenges in the Top 5 Indian IT Majors

Jimit Arora, Amneet SinghMay 2011 | Document #ERI-2011-2-V-0558 | Viewpoint This complimentary Market Vista Breaking Viewpoint summarizes Everest Group's perspectives on the operational challenges faced by the Top 5 Indian IT companies, and offers buyers recommendations to st... More

Outsourcing Transactions in France

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet SinghMay 2011 | Document #ERI-2011-2-D-0546 | Data Set The data base provides the list of IT-BPO transactions announced in France. The database can be used to analyze market trends in France, obtain intelligence on deals up for renewal in specific functio... More

Outsourcing Landscape in France: Global Sourcing and Service Provider Assessment

Jimit Arora, Mridul Gupta, Rajat Juneja, Amneet SinghMay 2011 | Document #ERI-2011-2-R-0541 | Report This report provides an overview of the outsourcing market in France across market size and growth, key adoption trends, future industry outlook; and provides an in-depth analysis of the service provi... More

Market Vista Q1 2011: Primer - The Changing Pecking Order of the Indian IT Service Provider Landscape

Jimit Arora, Amneet SinghMay 2011 | Document #ERI-2011-8-V-0548 | Viewpoint The report provides a quick comparison of the pecking order of the WITCH group (Wipro, Infosys, TCS, Cognizant, and HCL Technologies) in a defined set of industries - Banking, financial services, and ... More

Outsourcing and Service Provider Landscape in Germany

Jimit Arora, Kiranjeet Kaur, Amneet SinghApril 2011 | Document #ERI-2011-2-R-0531 | Report This report provides an overview of the outsourcing market in Germany across market size and growth, key adoption trends, future industry outlook; and provides an in-depth analysis of the service prov... More

Outsourcing Transactions in Germany

Jimit Arora, Kiranjeet Kaur, Amneet SinghApril 2011 | Document #ERI-2011-2-D-0533 | Data Set The data base provides the list of IT-BPO transactions announced in Germany. The database can be used to analyze market trends in Germany, obtain intelligence on deals up for renewal in specific funct... More

Wipro's Fool's Day Acquisition Of SAIC's Oil & Gas IT Business - The Energy Pill Wipro Needed?

Jimit Arora, Rajat JunejaApril 2011 | Document #ERI-2011-8-V-0525 | Viewpoint This Market Vista Breaking Viewpoint summarizes Everest's perspectives on Wipro's acquisition of SAIC's Oil & Gas IT Services business announced on April 1, 2011. summarizes Everest's perspectives... More

iGATE acquires Patni, Finally!

Jimit Arora, Kiranjeet Kaur, Nikhil RajpalJanuary 2011 | Document #ERI-2011-8-V-0496 | Viewpoint This Market Vista Breaking Viewpoint document analyses the acquisition of Patni Computer Systems by iGATE Corporation and its implications for the Indian service provider landscape. document analyses ... More

Atos acquires Siemens IT: The Origin of a New Giant

Jimit AroraDecember 2010 | Document #ERI-2010-8-V-0492 | Viewpoint This Market Vista breaking viewpoint document analyzes the acquisition of Siemens IT Solutions by Atos Origin and provides Everest's assessment of the capabilities of the combined entity.This Market V... More

"Survival of the Differentiated" - The New Mantra of Success for Tier-2 Service Providers

Jimit Arora, Kiranjeet Kaur, Amneet SinghNovember 2010 | Document #ERI-2010-5-R-0486 | Report This complimentary research report analyses the relevance and future role of Indian Tier-2 service providers in the offshoring of IT services and the resultant implications for buyers of global servic... More

A New Mahindra Satyam?

Jimit Arora, Mridul Gupta, Amneet SinghOctober 2010 | Document #ERI-2010-8-V-0474 | Viewpoint This complimentary report provides a comprehensive assessment of Mahindra Satyam's financial health, foundations for growth, and strategic direction based on an analysis of the restated financials, in... More

No Sacred Cows: 10 Best Practices for Supplier Consolidation

Jimit AroraJuly 2010 | Document #ERI-2010-8-B-0454 | Viewpoint A multi-supplier approach to sourcing Application Development & Maintenance (ADM) has left buyers with too many relationships to manage and has degraded their ability to take advantages of volume. Don... More

The Growing Maturity of Offshore Research and Analytics in Financial Services

Jimit Arora, Ankur Garg, Mridul Gupta, Amneet SinghJuly 2010 | Document #ERI-2010-5-R-0445 | Report The study analyzes the evolution and maturity of offshore delivery of Research and Analytics (R&A) for financial services. The report examines adoption trends, value proposition of offshore delive... More

Global Sourcing 2.0 - Evolving Global Delivery Imperatives for Outsourcing Service Providers

Jimit Arora, Ankur Garg, Mridul Gupta, Amneet SinghJuly 2010 | Document #ERI-2010-2-R-0439 | Report This report analyzes the trends and next generation imperatives for service providers along some of the key components of global delivery – location portfolio, operating model, and talent management. ... More

Supplier Spotlight - Headstrong

Jimit Arora, Kiranjeet KaurMarch 2010 | Document #ERI-2010-5-B-0405 | Viewpoint Headstrong is a capital markets focused supplier that combines deep domain expertise across capital markets sub-segments with investments in proprietary solutions to deliver information technology, op... More

Emerging Market Suppliers: A Valuable Lever for Risk Diversification

Jimit Arora, Kiranjeet Kaur, Amneet SinghDecember 2009 | Document #ERI-2009-5-R-0384 | Report As buyers select suppliers in emerging markets, a number of suppliers with roots in these markets have become credible options for global corporations. These suppliers represent an important breed of ... More

Supplier Spotlight - Global eProcure

Jimit Arora, Ankur Garg, Aminisha GuptaNovember 2009 | Document #ERI-2009-5-B-0379 | Viewpoint Global eProcure is a specialist Source-to-Pay service provider which offers an innovative blended model with a focus on compliance management, commodity expertise, technology, and has presence across ... More

Supplier Spotlight - Sonata Software

Jimit Arora, Kiranjeet KaurOctober 2009 | Document #ERI-2009-5-B-0372 | Viewpoint Sonata Software is a mid-sized IT consulting and services company with distinctive focus on solutions and services for clients in the Travel, Transportation, & Logistics and Hi-Tech and Technology ver... More

Dell and Perot Systems: 1+1=?

Jimit Arora, Peter Bendor-SamuelSeptember 2009 | Document #ERI-2009-8-B-0365 | Viewpoint How will the merger of Dell and Perot Systems affect the companies and the industry?How will the merger of Dell and Perot Systems affect the companies and the industry?How will the merger of Dell and ... More

Supplier Spotlight - QuisLex

Jimit Arora, Ankur Garg, Kiranjeet KaurSeptember 2009 | Document #ERI-2009-5-B-0358 | Viewpoint QuisLex is a leading, pure-play legal services offshoring supplier serving global companies and law firms from its delivery centers in the U.S. and India.QuisLex is a leading, pure-play legal services... More

Outsourcing and Offshoring in the Oil & Gas Vertical

Jimit Arora, Aminisha Gupta, Anand RameshAugust 2009 | Document #ERI-2009-2-R-0359 | Report Oil & gas companies represent a significant portion of the global economy today given their very large scale of global operations. However, despite their larger scale, oil & gas companies have... More

Supplier Spotlight - AppLabs

Jimit Arora, Ankur Garg, Aminisha GuptaJune 2009 | Document #ERI-2009-5-B-0352 | Viewpoint AppLabs is a leading specialist testing services supplier serving global clients from its delivery centers in the U.S., UK, and India.AppLabs is a leading specialist testing services supplier serving ... More

Global Location Insights: May 2009 - Destination Philippines: Key Trends in the Second Largest Offshore BPO Location

Jimit Arora, Anand RameshMay 2009 | Document #ERI-2009-2-B-0346 | Viewpoint Everest Research Institute shares their perspective on four important facets of the Filipino BPO industry.Everest Research Institute shares their perspective on four important facets of the Filipino B... More

The Silent Knight - The Philippines Emerging Non-Voice BPO Capability

Arshmeet Ahluwalia, Jimit Arora, Nikhil RajpalJanuary 2009 | Document #ERI-2009-2-R-0314 | Report On the back of successful offshore delivery of voice-based customer service support, the Philippines established itself as the second-largest offshore destination (after India) in the rapidly growing ... More

Global Sourcing in Banking, Capital Markets and Insurance

Jimit Arora, Sarthak BrahmaSeptember 2008 | Document #ERI-2008-2-R-0267 | Report As pioneers of global sourcing, financial services firms have played a significant role in the growth and maturation of the offshore services industry. In light of the credit crisis in the United Stat... More

Supplier Spotlight - Neusoft

Jimit Arora, Aminisha GuptaSeptember 2008 | Document #ERI-2008-5-B-0275 | Viewpoint Neusoft is the largest China-based provider of offshore IT services serving over 50 multi-national clients in Japan, North America and Europe as part of its export-focused "International Business" seg... More

Mapping the Landscape of Chinese Suppliers

Jimit Arora, Aminisha GuptaMarch 2008 | Document #ERI-2008-2-R-0231 | Report China continues to receive attention as a potential offshoring destination, but suppliers based in China are little known compared to the giants exploding out of India. In addition to assessing the cu... More

Global Sourcing in FAO

Jimit Arora, Saurabh Gupta, Katrina Menzigian, Sudhanshu SaxenaJuly 2007 | Document #ERI-2007-1-R-0171 | Report As the offshore FAO market matures, there is an increased push in the market to innovate beyond pure labor arbitrage. In this study, we analyze key trends emerging in the offshore FAO market. The repo... More

What's happening in China: A Curtain-Raiser on the IT and Business Process Services Exports Market

Jimit Arora, Sheetal Bahl, Aminisha GuptaJune 2007 | Document #ERI-2007-2-W-0172 | Report As global sourcing becomes a fundamental part of almost all sourcing decisions today, and as the appetite for offshoring increases, buyers as well as suppliers are looking beyond traditional destinati... More

BPO Market Update: Indian Supplier Landscape

Jimit Arora, Sheetal Bahl, Nikhil Rajpal, Vipul TanejaMay 2007 | Document #ERI-2007-1-R-0160 | Report Labor arbitrage has played an important role in the acceleration of Business Process Outsourcing (BPO) and is an essential ingredient of many BPO agreements. Suppliers have varying capabilities and v... More