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H Karthik

Partner

h.karthik@everestgrp.com


H. Karthik, Partner, leads Everest Group’s Global Sourcing practice, which includes our Global Location Optimization practice and our work with Global In-house Centers (GICs) and country associations. He has significant experience supporting leading global companies in optimizing their location, sourcing model and offshoring strategies. He is a recognized global expert in this space and is a renowned speaker at multiple international conferences on these topics. He leads both advisory and published research across multiple global sourcing topics and brings a unique blend of industry, consulting and research experience.

Karthik leads Everest Group’s Global Location Optimization practice that has supported 80+ clients on location strategy initiatives across APAC, Central and Eastern Europe, Latin America, Africa, US and Europe. The practice includes a dedicated team of analysts tracking 180+ cities across the world with industry leading databases, research and insight. Karthik has a global leadership role for Everest Group’s research and advisory work with GICs across the world. He has significant experience serving parent stakeholders and GICs on multiple strategic issues including peer intelligence/benchmarking, location strategy and value addition.

Karthik also leads Everest Group’s work with country associations and has extensive global experience serving governments, industry associations and investment promotion bodies across India, Philippines, South Africa, Mauritius and Egypt.

As part of his role, Karthik leads multiple areas of publishing research and products, including Market Vista, Global Sourcing, Location Insider and the Advanced Location Tool.

Karthik’s previous positions include Assistant Vice President-Credit & Risk at Citifinancial India and Associate at A.T. Kearney India. He holds a Post Graduate Diploma in Management from Indian Institute of Management (Ahmedabad, India) and a Bachelor of Technology, Electrical Engineering, from Indian Institute of Technology (Madras, India).

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H'S RESEARCH

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Europe: Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1490 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

U.S. and Canada: Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1489 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Rest of the World (RoW): Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1491 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Telecom: Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1485 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1488 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1486 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1487 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1482 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1483 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Energy & Utilities (E&U): Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1484 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q1 2015

Salil Dani, Anirban Deuri, H Karthik, Anurag SrivastavaJuly 2015 | Document #EGR-2015-8-R-1481 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Webinar Deck: GIC-Service Provider Collaboration: Does it Take Two to Tango?

Cecilia Edwards, Sakshi Garg, H KarthikJune 2015 | Document #23Jun15-Webinar | Report On June 23, Everest Group hosted an insightful one-hour webinar to discuss GIC-Service Provider Collaboration.On June 23, Everest Group hosted an insightful one-hour webinar to discuss GIC-Service Pro... More

Market Vista™ Q1 2015

Salil Dani, Ritika Dhingra, H Karthik, Gargi VermaMay 2015 | Document #EGR-2015-8-R-1445 | Report Market Vista Q1-2015 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring emerging destinations, and servi... More

Adoption of Hybrid Sourcing in GICs – Driving Impact through GIC-Service Provider Collaboration

Shadab Ahmad, H KarthikApril 2015 | Document #EGR-2015-2-R-1435 | Report This report provides overview on the adoption trends of hybrid sourcing in GICs backed by findings from the survey conducted by Everest Group in collaboration with SSON and NASSCOM on “Adoption trends... More

Global In-house Center (GIC) Landscape Annual Report 2015

Rohitashwa Aggarwal , Ritika Dhingra, Sakshi Garg, H KarthikMarch 2015 | Document #EGR-2015-2-R-1431 | Report This report provides a deep-dive into the GIC landscape and an analysis of the GIC trends in 2014, comparing them with the trends in last two years. The research also brings out key insights into the ... More

Europe: Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1416 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Rest of the World (RoW): Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1418 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

U.S. and Canada: Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1417 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Energy & Utilities (E&U): Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1410 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1415 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Putting Egypt Back on Your Location Radar - The View from the Frontline of Operations

Sarah Burnett, Prashray Kala, H Karthik, Ashish SehdevMarch 2015 | Document #EGR-2015-2-V-1400 | Viewpoint In this viewpoint, we evaluate Egypt as a location for delivery of global services (especially to Europe, Middle East and Africa) and offer perspectives on the drivers, challenges and future outlook f... More

Telecom: Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1413 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1409 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1408 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1412 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1411 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q4 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2015 | Document #EGR-2015-8-R-1414 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Global Location Insights: Western Europe "Banking" on Poland?

Sarah Burnett, H Karthik, Manu Mehndiratta, Anurag SrivastavaMarch 2015 | Document #EGR-2015-2-R-1399 | Report In this viewpoint, we evaluate Poland as a location for delivery of complex BFSI processes. The report offers perspectives on the drivers, challenges, and outlook for service delivery from Poland to s... More

Webinar Deck: Global Services Development in 2014 and Outlook for 2015: Market Vista™ Briefing

Peter Bendor-Samuel, Salil Dani, H KarthikFebruary 2015 | Document #10Feb15-Webinar | Report 2014 was an interesting year for the global services market. Indications of recovery in some pockets led to the belief that the past tumultuous years are behind us. At the same time, there remain conc... More

Market Vista™ Q4 2014

Shyam Amara, Salil Dani, Ritika Dhingra, H Karthik, Gargi VermaFebruary 2015 | Document #EGR-2015-8-R-1378 | Report Market Vista Q4-2014 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in emerging offshore destinations, and service... More

Organization Models for GIC Governance - One Size DOES NOT Fit All!

Sakshi Garg, H Karthik, Shyan MukerjeeJanuary 2015 | Document #EGR-2015-2-R-1352 | Report Organization design is a critical component of the governance layer in a Global Business Services (GBS) model. This report covers four organization models, namely horizontal, vertical, matrix and mixe... More

Cracking the Hybrid Code

Rohitashwa Aggarwal , H Karthik, Shyan MukerjeeDecember 2014 | Document #EGR-2014-2-R-1330 | Report This report form Everest Group attempts to articulate hybrid sourcing, different models for implementation/adoption of hybrid sourcing, and difference in degree of adoption at different levels of the ... More

U.S. and Canada: Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1322 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Rest of the World (RoW): Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1323 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Europe: Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1321 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Energy & Utilities (E&U): Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1315 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Telecom: Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1318 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1320 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1317 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1319 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1314 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1316 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q3 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2014 | Document #EGR-2014-8-R-1313 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Central America and the Caribbean Answer the Call for English-language Contact Center Services

Hrishi Agarwalla, Prashray Kala, H Karthik, Shailee Raychaudhuri, Aditya VermaDecember 2014 | Document #EGR-2014-2-R-1297 | Report Central America and the Caribbean are witnessing growing interest as delivery destinations for global contact center services, especially for delivery to the United States. In this report, we assess t... More

Global Location Insights: Demystifying the Impact of Incentives on Location Attractiveness

H Karthik, Mansi Mahajan, Shyan MukerjeeDecember 2014 | Document #EGR-2014-2-R-1296 | Report As location selection decisions become more complex with over 150 sourcing destinations across the globe, it becomes important to establish the relevance of incentives and quantify their benefits to e... More

Webinar Deck: How Can Global In-house Centers Prove Their Value?

H Karthik, Shyan Mukerjee, Eric SimonsonNovember 2014 | Document #20Nov14-Webinar | Report On November 20, Everest Group hosted an insightful one-hour webinar that provided their perspectives on the following questions: what are the key areas where GICs add value to the parent, how do leadi... More

Market Vista™ Q3 2014

Salil Dani, H Karthik, Anurag Srivastava, Gargi VermaNovember 2014 | Document #EGR-2014-8-R-1286 | Report Market Vista Q3-2014 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in Asia, and servic... More

Global Locations Annual Report 2014: Expanding Frontiers and Maturation

H Karthik, Manu Mehndiratta, Anurag Srivastava, Gargi VermaNovember 2014 | Document #EGR-2014-2-R-1273 | Report The global sourcing locations landscape showed definite signs of recovery in 2014, after a slump in 2013. The Global Locations Annual Report 2014 is a unique and comprehensive guide to understanding t... More

Global In-house Center (GIC) Landscape in BFSI Sector – High Adoption for Business Process Services, Will IT Services Follow the Trend?

Ritika Dhingra, Sakshi Garg, Parul Jain, H KarthikOctober 2014 | Document #EGR-2014-2-R-1265 | Report This report provides a deep dive into the BFSI GIC landscape and an analysis of the trends across banking, capital markets, and financial services subsectors. The research also brings out key insights... More

How Cost Competitive are Global In-house Centers (GICs)?

Rahul Dalia, Salil Dani, H KarthikOctober 2014 | Document #EGR-2014-2-R-1256 | Report This report examines the cost competitiveness of GICs with respect to source markets and service providers. It provides information on the sustainability of cost arbitrage offered by offshore GIC loca... More

Evolution of the GIC Model: Do GICs Really Add Value Beyond Cost Arbitrage?

Prashray Kala, H Karthik, Shyan MukerjeeOctober 2014 | Document #EGR-2014-2-R-1254 | Report As GICs look to play a more strategic role within the organization, it becomes crucial to identify areas where more business impact can be created in addition to just cost arbitrage. It is also equall... More

Is the Philippines Stepping Up to Lead the Industry into the Next Horizon of Global Services?

Rohitashwa Aggarwal , Dhananjai Gaur, H Karthik, Shyan MukerjeeOctober 2014 | Document #EGR-2014-2-R-1251 | Report The Philippines has emerged as the second largest offshore location for global services, driven by cost arbitrage, abundant English-speaking talent pool, strong cultural affinity with the United State... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1239 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1246 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

U.S. and Canada: Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1248 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Rest of the World (RoW): Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1249 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Europe: Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1247 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1240 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1242 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1245 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Energy & Utilities (E&U): Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1241 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1243 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Telecom: Global Services Trends in Q2 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaOctober 2014 | Document #EGR-2014-8-R-1244 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Tier-2/3 Locations in India for Offshore IT Services Delivery – Does Reality Meet the Hype?

Shadab Ahmad, Sakshi Garg, H KarthikSeptember 2014 | Document #EGR-2014-2-R-1234 | Report This report provides an in-depth analysis of Indian tier-2/3 cities as destinations for offshore IT services delivery for global companies, across various dimensions of market assessment, IT talent po... More

Global In-house Center (GIC) Landscape in India – Three Decades of Value Creation for Global Enterprises, Geared Up to Deliver More

Ritika Dhingra, Sakshi Garg, H KarthikSeptember 2014 | Document #EGR-2014-2-R-1225 | Report This report provides a deep dive into the GIC landscape in India and an analysis of the trends in the last 42 months (2011 to H1 2014), and compares them with the trends within the overall GIC activit... More

Webinar Deck: Global Services Development in Q2 2014 and H1 2014 in Review: Market Vista™ Briefing

Salil Dani, H Karthik, Eric SimonsonAugust 2014 | Document #21Aug14-Webinar | Report On August 21, Everest Group hosted an insightful one-hour webinar covering research conducted by Everest Group from the Market Vista™:Q2 2014 report. This is the presentation deck used during the web... More

Market Vista™ Q2 2014

Salil Dani, H Karthik, Anurag SrivastavaAugust 2014 | Document #EGR-2014-8-R-1197 | Report Market Vista Q2-2014 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in Latin America, a... More

Rest of the World (RoW): Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1143 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

U.S. and Canada: Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1142 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Europe: Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1141 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Healthcare: Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1128 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1132 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Telecom: Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1130 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1129 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1131 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1126 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Energy & Utilities (E&U): Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1127 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q1 2014

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2014 | Document #EGR-2014-8-R-1125 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Webinar Deck: Cost Competitiveness of Global In-house Centers (GICs) Plus Market Vista™ Q1 Global Services Updates

Salil Dani, H Karthik, Eric SimonsonMay 2014 | Document #28May14-Webinar | Report On May 28, Everest Group hosted an insightful one-hour webinar covering research conducted by Everest Group and NASSCOM to understand GIC cost competitiveness as well as data from Market Vista™:Q1 201... More

Market Vista™ Q1 2014

Salil Dani, H Karthik, Anurag SrivastavaMay 2014 | Document #EGR-2014-8-R-1110 | Report Market Vista Q1-2014 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in Eastern Europe, ... More

Global In-house Center (GIC) Landscape Annual Report 2014

Rohitashwa Aggarwal , Ritika Dhingra, Sakshi Garg, H KarthikApril 2014 | Document #EGR-2014-2-R-1097 | Report This report provides a deep-dive into the GIC landscape and a year-on-year analysis of the GIC trends in 2013, comparing them with trends in last two years. The research also brings out key insights i... More

Travel and Hospitality: Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1084 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Rest of the World (RoW): Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1087 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Telecom: Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1082 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1081 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1083 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1078 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1080 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1077 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Energy & Utilities (E&U): Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1079 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

U.S. and Canada: Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1086 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Europe: Global Services Trends in Q4 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2014 | Document #EGR-2014-8-R-1085 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Webinar Deck: Global Services Development in Q4 2013 and 2013 Year in Review: Market Vista Briefing

Salil Dani, H Karthik, Eric SimonsonFebruary 2014 | Document #25Feb14-Webinar | Report During this insightful one-hour webinar our industry experts comment on global services developments in the fourth quarter of 2013 and wrap-up for the year. The webinar covered outsourcing trends, glo... More

Market Vista™ Q4 2013

Salil Dani, H Karthik, Anurag SrivastavaFebruary 2014 | Document #EGR-2014-8-R-1063 | Report Market Vista Q4-2013 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in emerging economi... More

U.S. and Canada: Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1022 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Rest of the World (RoW): Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1023 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Europe: Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1021 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Travel and Hospitality: Global Services Trends in Q3 2013

Shyam Amara, Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1020 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Telecom: Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1018 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1017 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1019 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1014 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1016 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Energy & Utilities (E&U): Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1015 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q3 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaDecember 2013 | Document #EGR-2013-8-R-1013 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Webinar Deck: Is Hybrid Sourcing Right for You? Plus Market Vista Q3 Global Services Updates

Salil Dani, H Karthik, Eric SimonsonNovember 2013 | Document #19Nov13-Webinar | Report In this one-hour webinar our panelists addressed the questions on hybrid sourcing. This webinar also provided an update on the global services market in Q3 2013, including offshoring trends in Asian l... More

Market Vista™ Q3 2013

Salil Dani, H Karthik, Anurag SrivastavaNovember 2013 | Document #EGR-2013-8-R-0984 | Report Market Vista Q3-2013 includes data, analysis, and insights on transaction trends, major outsourcing deals, Global In-house Center (GIC) market dynamics, trends in offshoring destinations in Asia Pacif... More

U.S. and Canada: Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0944 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Rest of the World (RoW): Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0945 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Europe: Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0943 | Report Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis th... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0918 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0921 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Energy & Utilities (E&U): Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0920 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0919 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0924 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Telecom: Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0923 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0922 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Global Services Trends in Q2 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2013 | Document #EGR-2013-8-R-0925 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Outsourcing and Offshoring Trends in the Oil and Gas Sector

Sakshi Garg, H Karthik, Prabhat PantSeptember 2013 | Document #EGR-2013-2-R-0938 | Report This research examines global sourcing trends in the oil & gas industry. Analysis includes the evolution and current level of global sourcing of services, sourcing strategies as adopted by leading fir... More

Webinar Deck: Market Vista: Global Services Developments in Q2 2013

Salil Dani, H Karthik, Eric SimonsonAugust 2013 | Document #14Aug13-Webinar | Report On August 14, Everest Group hosted a webinar titled, "Market Vista: Global Services Developments in Q2 2013." This is the deck used during the presentation.On August 14, Everest Group hosted a webinar... More

Market Vista™ Q2 2013

Salil Dani, H Karthik, Anurag SrivastavaAugust 2013 | Document #EGR-2013-8-R-0907 | Report Market Vista Q2-2013 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in Latin America, a... More

Global Location Insights: Tier-2/3 Locations in India for Offshore BPO Delivery

H Karthik, Aditya VermaJuly 2013 | Document #EGR-2013-8-R-0904 | Report This report provides an overview of tier-2/3 locations in India for delivery of offshore BPO services. The report analyzes adoption trends, growth drivers, opportunities and challenges, and key takeaw... More

Webinar Deck: Two Sides, One Story - Value Beyond Savings from Global In-house Centers (GICs)

H Karthik, Shyan Mukerjee, Eric SimonsonJuly 2013 | Document #17July13-Webinar | Report On July 17, Everest Group hosted a webinar discussing Two Sides, One Story - Value Beyond Savings from Global In-house Centers (GICs).  This is the presentation deck used during the webinar.On July 1... More

Delivering Value Beyond Savings in the GIC Model - A Survey of Organizations with GIC Operations

Sakshi Garg, H KarthikJune 2013 | Document #EGR-2013-2-R-0891 | Report Global In-house Center (GIC) operations have become a significant part of the global sourcing landscape. As the GIC model matures, GICs are exploring different mechanisms to deliver value beyond savin... More

Europe: Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2013 | Document #EGR-2013-8-R-0884 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

Rest of the World (RoW): Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJune 2013 | Document #EGR-2013-8-R-0886 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

U.S. and Canada: Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0885 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

Telecom: Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0881 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0883 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0880 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Healthcare: Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0879 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0882 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Webinar Deck: Market Vista: Global Services Developments in Q1 2013

Salil Dani, H Karthik, Eric SimonsonMay 2013 | Document #23May13-Webinar | Report On May 23, 2013, Everest Group hosted a Market Vista webinar to discuss the Global Services Developments in Q1 2013. This is the deck used during the presentation.On May 23, 2013, Everest Group hoste... More

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0876 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0877 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Energy and Utilities (E&U): Global Services Trends in Q1 2013

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0878 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

The Classic Sourcing Model Conundrum - Global In-house Center (GIC) vs. Third-party Provider

Sakshi Garg, H KarthikMay 2013 | Document #EGR-2013-2-R-0875 | Report This report discusses the considerations involved in making a sourcing model (GIC vs. third-party provider) decision and provides pointers for a robust comparison of the two models. It also covers pre... More

Market Vista: Q1 2013

Salil Dani, H Karthik, Anurag SrivastavaMay 2013 | Document #EGR-2013-8-R-0870 | Report Market Vista Q1-2013 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring destinations in Central and East... More

Driving Impact through Collaboration: Collaboration in the GIC-Parent, GIC-Vendor, and GIC-GIC Ecosystem

Sakshi Garg, H Karthik, Shyan MukerjeeApril 2013 | Document #EGR-2013-2-R-0862 | Report This report focuses on how GICs are collaborating with the ecosystem to drive impact and value creation. Specifically, exploring how GICs collaborate with four components of the ecosystem, namely, the... More

Global Location Insights: Nearshoring - A Key Ingredient in Global Sourcing Portfolios

H Karthik, Shyan MukerjeeApril 2013 | Document #EGR-2013-8-R-0864 | Report This document addresses the nearshore dilemma and uses a fact-based foundation and an economic framework to present a decision model for nearshore versus offshore. It does not advocate any of the mode... More

Rest of the World (RoW): Buyer Geography Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2013 | Document #EGR-2013-8-R-0855 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

Europe: Buyer Geography Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2013 | Document #EGR-2013-8-R-0851 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

U.S. & Canada: Buyer Geography Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaMarch 2013 | Document #EGR-2013-8-R-0852 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

Technology: Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0833 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Travel and Hospitality: Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0836 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Public Sector: Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0835 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Banking, Financial Services, and Insurance (BFSI): Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0829 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Energy and Utilities (E&U): Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0831 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Telecom: Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0834 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Healthcare: Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0832 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Manufacturing, Distribution, and Retail (MDR): Trends for Q4 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0830 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Webinar Deck: Market Vista: Global Services Developments in Q4 2012 and 2012 Year in Review

Peter Bendor-Samuel, H Karthik, Eric SimonsonFebruary 2013 | Document #6Feb13-Webinar | Report On February 6, Everest Group hosted a webinar that covered facts and insights on outsourcing transaction trends, financial performance of leading service providers, and Global In-house Center (GIC) ... More

Market Vista: Q4 2012

Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0824 | Report Market Vista Q4-2012 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, and offshoring destinations in emerging geographies. ... More

Market Vista: 2012 in Review

Salil Dani, H Karthik, Anurag SrivastavaFebruary 2013 | Document #EGR-2013-8-R-0828 | Report Market Vista: 2012 in Review captures key developments in the outsourcing and offshoring industry for 2012. captures key developments in the outsourcing and offshoring industry for 2012. captures key ... More

Global Location Insights: January 2013 - Healthcare BPO is a "Hidden Jewel" for The Philippines' Global Services Industry

Prashray Kala, H Karthik, Shyan MukerjeeJanuary 2013 | Document #EGR-2013-8-R-0822 | Report The offshore healthcare BPO services industry in the Philippines has grown four-fold over the past two years with increased activity from global and domestic players alike. In this viewpoint we presen... More

Webinar Deck: State of the Global Services Market: 2013 Predictions

Jimit Arora, Rahul Gehani, H Karthik, Katrina Menzigian, Rajesh RanjanJanuary 2013 | Document #23Jan13-Webinar | Report On January 23, Everest Group hosted a webinar that covered trends for 2013.  This report is the deck used during the webinar.On January 23, Everest Group hosted a webinar that covered trends for 2013.... More

Europe: Buyer Geography Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaJanuary 2013 | Document #EGR-2013-8-R-0814 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

Webinar Deck: Global In-house Centers vs. Service Providers: Who is Winning?

H Karthik, Shyan MukerjeeDecember 2012 | Document #12Dec12-Webinar | Report On December 12, Everest Group hosted a webinar that discussed Global In-house Centers vs. Service Providers: Who is Winning?  This report is the deck used during the webinar.On December 12, Everest Gr... More

Travel and Hospitality: Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0793 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Telecom: Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0791 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Technology: Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0790 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Healthcare: Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0789 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Public Sector: Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0792 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions ... More

Energy and Utilities (E&U): Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0788 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Manufacturing, Distribution, and Retail (MDR): Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0787 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Webinar Deck: Market Developments in Q3-2012

H Karthik, Katrina Menzigian, Eric SimonsonNovember 2012 | Document #8Nov12-Webinar | Report On November 8, 2012, Everest Group hosted a webinar on market developments in Q3-2012.  This report is the presentation used during the webinar. on market developments in Q3-2012.  This report is the ... More

Banking, Financial Services, and Insurance (BFSI): Trends for Q3 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0786 | Report The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions su... More

Market Vista: Q3 2012

Salil Dani, H Karthik, Anurag SrivastavaNovember 2012 | Document #EGR-2012-8-R-0776 | Report Market Vista Q3-2012 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, and offshoring destinations in Asia. The report also ... More

Global Sourcing Trends in the U.S. Mortgage Industry

Rishabh Gupta, Saurabh Jain, H Karthik, Anurag SrivastavaOctober 2012 | Document #EGR-2012-2-R-0767 | Report This research examines global sourcing trends in the U.S. residential mortgage industry. Analyses include the evolution and current level of adoption of global sourcing of services, sourcing strategie... More

United States and Canada: Buyer Geography Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaSeptember 2012 | Document #EGR-2012-2-R-0762 | Report Everest Group's Buyer Geography Trends reports provide insights into outsourcing and offshoring trends in a particular buyer geography/region. Each Buyer Geography Trends report provides region-specif... More

Travel and Hospitality: Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0740 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited to... More

Public Sector: Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0739 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited to... More

Webinar Deck: Market Developments in Q2-2012

H Karthik, Katrina Menzigian, Eric SimonsonAugust 2012 | Document #22Aug12-Webinar | Report On August 22, 2012, Everest Group hosted a webinar on market developments in Q2-2012.  This report is the presentation used during the webinar. on market developments in Q2-2012.  This report is the p... More

Technology: Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0737 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited to... More

Telecom: Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0738 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited to... More

Banking, Financial Services, and Insurance (BFSI): Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0733 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited to... More

Manufacturing, Distribution, and Retail (MDR): Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0734 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited ... More

Healthcare: Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0736 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited ... More

Energy and Utilities (E&U): Trends for Q2 2012

Shyam Amara, Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0735 | Report Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited ... More

Market Vista: Q2 2012

Salil Dani, H Karthik, Anurag SrivastavaAugust 2012 | Document #EGR-2012-8-R-0716 | Report Market Vista Q2-2012 includes data, analysis, and insights on transaction trends, major outsourcing deals, Global In-house Center market dynamics, and offshoring destinations in Latin America. The rep... More

"De-mythifying" Location Selection - Realities Behind 5 Common Myths of Location Selection

Salil Dani, H Karthik, Anurag Srivastava, Aditya VermaJuly 2012 | Document #EGR-2012-2-R-0723 | Report This report explores five common location myths that we have often observed as part of our work with leading companies. It aims to dispel these myths by providing the reader with examples based on gro... More

Webinar Deck: Market Developments in Q1-2012

H Karthik, Katrina Menzigian, Amneet SinghMay 2012 | Document #16May12-Webinar | Report This one-hour webinar on market developments in Q1-2012, covered outsourcing trends in Q1-2012, captive trends and developments, change in locations in Eastern Europe between 2011 and 2012, and overvi... More

Webinar Deck: 5 Common Myths of Location Selection

H Karthik, Eric Simonson, Amneet SinghApril 2012 | Document #26Apr12-Webinar | Report In this one-hour Everest Group webinar on April 26, 2012, the audience gained a holistic view of location evaluation, avoiding the common pitfalls, and making fact-based location decisions.In this one... More

Global Location Insights: April 2012 - Rural Sourcing - An Emerging Alternative for Traditional Outsourcing?

Saumya Chaturvedi, H KarthikApril 2012 | Document #EGR-2012-8-R-0678 | Report This document provides an overview of rural sourcing in the two geographies where it is gaining most traction - the United States and India. In this research, we investigate the drivers behind rural s... More

Webinar Deck: Key Market Developments in 2011: Market Vista Briefing

H Karthik, Katrina Menzigian, Eric SimonsonFebruary 2012 | Document #16Feb12-Webinar | Report On Februrary 16, 2012, Everest Group hosted a webinar titled, Market Developments in Q4-2011 and 2011 Year in Review.  This download is the deck used in the webinar presentation.On Februrary 16, 2012,... More

Global Locations Compass - The Philippines

H Karthik, Amneet Singh, Aditya VermaFebruary 2012 | Document #EGR-2012-2-R-0637 | Report This report analyses the Philippines as a global services destination and the country's unique value proposition in global services. The report would enable developing a holistic perspective for inves... More

Global Location Insights: December 2011 - Perspectives on Tier II/III Cities of the United States as Locations for IT Services Delivery

Saumya Chaturvedi, H KarthikDecember 2011 | Document #EGR-2011-8-R-0631 | Report This report provides an overview of tier II/III cities in the United States as locations for IT services delivery. It also offers a perspective on key factors that merit consideration as service provi... More

Global Locations Compass - China

Sakshi Garg, H Karthik, Amneet SinghNovember 2011 | Document #EGR-2011-2-R-0606 | Report China is one of the most talked about global services delivery destination. It is witnessing significant market activity for global services, driven primarily by its unique Asian language advantage, r... More

Webinar Deck: Is the Arbitrage of Your Offshore Locations Sustainable?

H Karthik, Eric SimonsonOctober 2011 | Document #18Oct11-Webinar | Report On October 18, 2011, Everest Group will host a webinar, Is the Arbitrage of Your Offshore Locations Sustainable? Our analysts will discuss how sustainable are offshore locations? Are there real risks ... More

Outsourcing and Offshoring Trends in Pharmaceuticals

Saumya Chaturvedi, H Karthik, Amneet Singh, Anurag SrivastavaOctober 2011 | Document #EGR-2011-2-R-0600 | Report Pharmaceuticals (pharma) companies have large scale and a broad global reach, yet have historically lagged behind other verticals, in terms of outsourcing initiatives. However, multiple factors are no... More

India Captive Market Landscape: Challenging Common Myths and Charting Future Role

Salil Dani, H Karthik, Amneet Singh, Anurag SrivastavaOctober 2010 | Document #ERI-2010-2-R-0472 | Report This report provides an in-depth analysis of the India captive landscape and insights into key trends. The report also challenges common myths associated with captives and provides deep insights into ... More

Outsourcing and Offshoring Trends in Consumer Electronics

Aminisha Gupta, H Karthik, Shyan Mukerjee, Amneet SinghJanuary 2010 | Document #ERI-2010-2-R-0382 | Report Consumer electronics industry is intensely competitive on account of a combination of demand and supply factors. This market update analyzes outsourcing and offshoring activity, examines sourcing mode... More

Mauritius as an Emerging Location for Delivery of Offshore Services

H Karthik, Shyan MukerjeeNovember 2009 | Document #ERI-2009-2-R-0381 | Report This executive summary, drawn from a larger study, presents a fact-based view of Mauritius' current IT/BPO capabilities and highlights its key differentiators with respect to other offshore destinatio... More

Global Locations Insights: September 2009

H Karthik, Shyan Mukerjee, Anand RameshSeptember 2009 | Document #ERI-2009-2-B-0367 | Viewpoint Africa has recently entered the global sourcing location market.  Learn more about this growing area in this complimentary article.Africa has recently entered the global sourcing location market.  Lea... More

The Hidden Costs and Complexity of Managing Multiple ADM Suppliers

H Karthik, Shyan Mukerjee, Eric SimonsonJune 2009 | Document #ERI-2009-7-W-0344 | Report Everest's analysis of the cost and complexity of managing multiple ADM suppliers and how buyers can benefit from limiting the number of suppliers in their portfolio.Everest's analysis of the cost and ... More

Global Location Insights: July 2008 - Investment Incentives – How Much Do They Matter?

H Karthik, Shefali SaxenaJuly 2008 | Document #ERI-2008-2-B-0263 | Viewpoint How important are investment incentives from offshore destination governmentsHow important are investment incentives from offshore destination governmentsHow important are investment incentives from o... More

Global Location Insights: March 2008 - Does EU accession mean higher wage inflation in Eastern Europe?

H Karthik, Swapnil SinhaMarch 2008 | Document #ERI-2008-2-B-0238 | Viewpoint Location Optimization article discussing wage inflation in Eastern Europe.Location Optimization article discussing wage inflation in Eastern Europe.Location Optimization article discussing wage inflat... More

Trends in Offshore Contact Center Services Market

H Karthik, Anand Ramesh, Eric Simonson, Swapnil SinhaFebruary 2008 | Document #ERI-2007-2-R-0226 | Report This report provides an overview of current and emerging trends in the contact center services market, with an emphasis on offshoring. The report outlines the emerging shift from Contact Center Outsou... More

Perspectives on Delivery Center Locations for BPO - Asia

Arshmeet Ahluwalia, H Karthik, Swapnil SinhaDecember 2007 | Document #ERI-2007-2-R-0175 | Report Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skill... More

Bank of the Future: The Emerging Operating Model

H Karthik, Nikhil Rajpal, Eric SimonsonOctober 2007 | Document #ERI-2007-2-R-0169 | Report With the increasing use of outsourcing and offshoring in the banking industry, the fundamental operating model of banking is changing. Beyond just providing new sourcing approaches, operating models a... More

Captive Value Diagnostic Study

H Karthik, Nikhil Rajpal, Kumar SubramanianSeptember 2007 | Document #ERI-2007-2-R-0211 | Report As the offshore services market matures, captives are exploring different mechanisms to deliver value beyond labor cost savings to their parent organizations. To help assess the future direction of ca... More

Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE)

H Karthik, Arunima Kumar, Anand Ramesh, Swapnil SinhaJuly 2007 | Document #ERI-2007-2-R-0173 | Report Central & Eastern Europe (CEE) countries have emerged as attractive near-shore destinations to provide business process and technology services to Continental Europe. However, the cities below have d... More

Indian Captive Market - Trends and Implications

Nihal George, H Karthik, Nikhil Rajpal, Geetha TedakapalliJune 2007 | Document #ERI-2007-2-R-0162 | Report The Indian captive market is large and continues to expand at a rapid pace across verticals, functions, and geographies. As the captive model becomes more mainstream, the role of the captive is evolv... More