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Chirajeet Sengupta

Practice Director

chirajeet.sengupta@everestgrp.com


Chirajeet Sengupta, Practice Director, is a member of the IT Service (ITS) research team. Chirajeet is responsible for driving the research agenda for the ITS practice and for developing compelling insights into the dynamics of the IT services market. Chirajeet’s research focus is centered on next generation IT issues, particularly enterprise Cloud computing, and the IT Infrastructure Services market.

Before joining Everest Group, Chirajeet held the position of Assistant Vice President at Evalueserve. He holds an MBA degree from the Indian Institute of Management, Calcutta and a Bachelor’s degree from Presidency College, Calcutta.

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Contract Renewal Database (April 2014 - March 2016)

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin Venkatesan, Ashwin VenkatesanApril 2014 | Document #EGR-2014-4-D-1090 | Data Set This report investigates renewals coming up in the outsourcing market in the next 24 months starting April 2014. Analyses shared include average deal sizes, durations and numbers across industries, ge... More

Upcoming Contract Renewals – Application Services

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Ashwin VenkatesanMarch 2014 | Document #EGR-2014-4-R-1089 | Report The report ‘Upcoming Contract Renewals – Application Services’ includes data and insights, specific to deals nearing end of term, expanding on analysis of IT and BPO deals nearing end of term by buyer... More

Upcoming Contract Renewals – Infrastructure Services

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram SundaramurthyMarch 2014 | Document #EGR-2014-4-R-1067 | Report This report investigates renewals coming up in the outsourcing market in the next 24 months starting April 2014. Analyses shared include average deal sizes, durations and numbers across industries, ge... More

Enterprise Cloud Adoption - Cloud Deals Insights 2013

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Ashwin VenkatesanFebruary 2014 | Document #EGR-2014-4-R-1062 | Report How have the cloud adoption trends changed over 2011-13? Which industries currently lead cloud adoption? Which geographies provide greater opportunities? What were the key cloud engagements and use-ca... More

Enterprise Cloud Review – Annual Snapshot 2013: The Year That Was!

Yugal Joshi, Nitish Mittal, Chirajeet Sengupta, Sivaram SundaramurthyFebruary 2014 | Document #EGR-2014-4-O-1061 | Report How did the global cloud market shape up in 2013? What did customers buy from cloud providers? What were the significant cloud deals and offerings that dominated the market? What kind of investments, ... More

European Infrastructure Services – Service Provider Landscape with PEAK Matrix™ Assessment 2014

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanJanuary 2014 | Document #EGR-2014-4-R-1049 | Report European buyers realize that broader infrastructure services capability is not sufficient to serve the European market. Therefore, a fact-based assessment of the capabilities of infrastructure service... More

Infrastructure Services – PEAK Matrix™ Assessment and Profile Compendium 2013

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanDecember 2013 | Document #EGR-2013-4-R-1024 | Report With existing growth challenges in the infrastructure services marketplace, service providers must rethink their investment strategy. With evolving buyer behavior and changing technology preferences, ... More

Webinar Deck: Thinking Beyond the Usual Suspects – the Relevance of Mid-sized IT Service Providers

Jimit Arora, Chirajeet SenguptaDecember 2013 | Document #10Dec13-Webinar | Report On December 10, Everest Group hosted a webinar titled, "Thinking Beyond the Usual Suspects – the Relevance of Mid-sized IT Service Providers." This is the presentation deck.On December 10, Everest Gr... More

Remote Infrastructure Management – “RIMO is Dead, Long Live RIMO”

Jimit Arora, Yugal Joshi, Chirajeet SenguptaDecember 2013 | Document #EGR-2013-4-R-1011 | Report Remote Infrastructure Management (RIM) has come a long way from a “niche” “good for low-value tasks” to become a leading infrastructure service delivery model. This research tracks the evolution of RI... More

Infrastructure Outsourcing (IO) – Annual Report 2013: “Automating the Next Horizon”

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanNovember 2013 | Document #EGR-2013-4-R-0994 | Report Buyers are investing more on next generation services such as cloud computing and Remote Infrastructure Management (RIM), thereby, impacting the traditional market. While the demand for automating inf... More

Enterprise Cloud Adoption - Cloud Deals Insights H1 2013

Jimit Arora, Yugal Joshi, Chirajeet SenguptaOctober 2013 | Document #EGR-2013-4-R-0977 | Report In H1 2013, what were the key cloud engagements and use-cases for cloud adoption? Which industries led the cloud adoption? Which geographies provided greater opportunities? This research provides answ... More

Enterprise Cloud Quarterly Review: Europe in Focus - Q3 2013

Yugal Joshi, Nitish Mittal, Chirajeet Sengupta, Sivaram SundaramurthyOctober 2013 | Document #EGR-2013-4-O-0982 | Report How did the European cloud market shape up in Q3 2013? What did Europe-based customers buy from cloud providers? What were the significant cloud deals and offerings that dominated the European market?... More

Application Outsourcing (AO) – Annual Report 2013: “Declining Productivity Rising Anti-incumbency”

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ashwin VenkatesanSeptember 2013 | Document #EGR-2013-4-R-0957a | Report The traditional value drivers for application services are unable to generate incremental value. Therefore, buyers are pushing service providers to broader their horizons, service offerings, and the o... More

Mid-sized Indian Service Providers: Stepping Up in Changing Times

Jimit Arora, Chirajeet Sengupta, Ashwin VenkatesanSeptember 2013 | Document #EGR-2013-4-R-0952 | Report This report examines the relevance of Indian mid-sized IT service providers within the context of an enterprise services portfolio. These players have created a differentiated positioning amongst ente... More

Cloud Services - Role of System Integrators

Chirajeet Sengupta, Ashwin VenkatesanAugust 2013 | Document #EGR-2013-4-R-0929 | Report System integrators form a critical part of the cloud landscape, providing the entire gamut of professional services around cloud technology. However, they are not adopting similar strategies while pos... More

Enterprise Cloud Quarterly Review: Q2 2013

Yugal Joshi, Chirajeet Sengupta, Abhishek Singh, Sivaram SundaramurthyAugust 2013 | Document #EGR-2013-4-O-0917 | Other How did the cloud market shape up in Q2 2013? What did the customers buy? What were the significant cloud deals and offerings that dominated the market? What kind of investments, partnerships, allianc... More

Service Integration and Management - An Idea Whose Time Has Come

Jimit Arora, Yugal Joshi, Chirajeet SenguptaJuly 2013 | Document #EGR-2013-4-R-0898 | Report Challenges in extracting value beyond cost savings from IT services and growing complexity of managing service providers, has brought the buyers to an inflexion point where they must invest in a compr... More

Selling Cloud to the Business - Is Your Sales Force Ready?

Yugal Joshi, Chirajeet SenguptaJuly 2013 | Document #EGR-2013-4-R-0901 | Report Can the cloud service providers sell their services to business users leveraging existing methods? We don't believe so. This research analyzes the key challenges in selling cloud services to business ... More

Immigration Reform: Game Changer Afoot for India-centric IT Service Providers?

Peter Bendor-Samuel, Salil Dani, Chirajeet Sengupta, Eric SimonsonJuly 2013 | Document #EGR-2013-4-R-0900 | Report Comprehensive immigration reform in the U.S. Congress threatens India-centric IT service providers. What are the potential changes and how might the market respond?Comprehensive immigration reform in ... More

Enterprise Cloud Services - PEAK Matrix™Assessment and Profiles Compendium

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Abhishek Singh, Sivaram Sundaramurthy, Ashwin VenkatesanJuly 2013 | Document #EGR-2013-4-R-0895 | Report With increasing levels of cloud adoption, enterprise buyers need to identify differentiated system integrators with the right set of services across the cloud implementation and management lifecycle. ... More

Contract Renewal Database (May 2013 - September 2014)

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram SundaramurthyMay 2013 | Document #EGR-2013-4-D-0874 | Data Set The Contract Renewal Database is a repository of outsourcing contracts reaching end of term during the 17 months ending September 2014. It is designed to provide valuable record of recompete opportuni... More

Impending Contract Renewals: "A Futuristic View of the Renewals Market Place"

Jimit Arora, Yugal Joshi, Chirajeet Sengupta, Sivaram SundaramurthyMay 2013 | Document #EGR-2013-4-R-0868b | Report This report investigates renewals coming up in the outsourcing market in the next 18 months starting April 2013. Analyses shared include average deal sizes, durations and numbers across industries, ge... More

Webinar Deck: Have Business Buyers Driven us to the Cloud Adoption Tipping Point?

Scott Bils, Chirajeet SenguptaApril 2013 | Document #23Apr13-Webinar | Report On April 23, Everest Group hosted a webinar to discuss the 2013 Enterprise Cloud Adoption Survey findings.  On April 23, Everest Group hosted a webinar to discuss the 2013 Enterprise Cloud Adoption Su... More

Adopting Cloud Services - View through a New Evaluation Prism

Yugal Joshi, Chirajeet SenguptaMarch 2013 | Document #EGR-2013-4-R-0857 | Report Despite growing cloud adoption, there is a case for enterprises to be educated on the differences between cloud and traditional models. This report discusses cloud adopters need to adapt the solution ... More

How to Overcome Roadblocks While Shifting to Output-Based Pricing?

Chirajeet Sengupta, Sivaram SundaramurthyMarch 2013 | Document #EGR-2013-4-V-0853 | Viewpoint This viewpoint focuses on comparing the two pricing models viz. input-based and output-based and addresses the challenges faced by buyers in transitioning to an output-based model. In addition to comp... More

Enterprise Cloud Adoption - Year 2012 in Review

Jimit Arora, Yugal Joshi, Chirajeet SenguptaFebruary 2013 | Document #EGR-2013-4-R-0849 | Report In 2012, what were the key cloud engagements and use-cases for cloud adoption? Which industries led cloud adoption? Which geographies provided greater opportunities? This research provides answers to ... More

Application Services - Past, Present, and Future

Jimit Arora, Yugal Joshi, Chirajeet SenguptaJanuary 2013 | Document #EGR-2013-4-R-0817 | Report The seemingly unchanging world of application services is witnessing structural evolution. The earlier focus on costs, present focus on service levels, will give way to focus on ownership. Buyers will... More

IT Services Landscape - Market Size, Trends, and Buyer Insights

Yugal Joshi, Chirajeet SenguptaDecember 2012 | Document #EGR-2012-4-R-0809 | Report Global IT services market can be defined in multiple ways. The most useful definition consists of its segmentation along application, infrastructure, and consulting services. This report estimates the... More

Who is Moving Enterprise IT's Cheese?

Soumit Banerjee, Chirajeet SenguptaDecember 2012 | Document #EGR-2012-4-V-0803 | Viewpoint This viewpoint puts a spotlight on the emergence and growth of a new buying centre among businesses – the business IT users who are the technology managers attached to the lines of business and operat... More

Application Services - Crowdsourcing or Outsourcing

Yugal Joshi, Chirajeet SenguptaNovember 2012 | Document #EGR-2012-4-R-0799 | Report Crowd application service providers are not yet targeting large buyers of IT outsourcing services. However, some of these buyers are planning to evaluate the crowd model as one option of application s... More

Evaluating Cloud Service Provider: Three "Must-Knows" for Buyers

Yugal Joshi, Chirajeet SenguptaNovember 2012 | Document #EGR-2012-4-R-0795 | Report Business users are increasingly accessing cloud infrastructure bypassing the enterprise IT. However, buyers now plan to leverage cloud services across IT set-up and therefore require a comprehensive p... More

Serving the Cloud - "Moving Beyond Asset-Light Strategies"

Yugal Joshi, Chirajeet SenguptaOctober 2012 | Document #EGR-2012-4-R-0769 | Report Cloud delivery models are disrupting the infrastructure service market. Remote infrastructure management providers, who were seeing increasing convergence with traditional players, changes in buyer ex... More

Remote Infrastructure Management - "Gearing Up for the Big League"

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskySeptember 2012 | Document #EGR-2012-4-R-0757 | Report Growing adoption of Remote Infrastructure Management (RIM) is creating significant opportunities for offshore players and challenges for traditional providers. Service providers will benefit from this... More

Enterprise Cloud Adoption - Cloud Deals Insights H1 2012

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskySeptember 2012 | Document #EGR-2012-4-R-0748 | Report In H1 2012 what were the key cloud engagements? Which industries led adoption? Which were the geographies that provided opportunities? This report provides the answers to those questions. Buyers will ... More

Serving the Cloud - Moving Beyond Asset-Light Strategies

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskySeptember 2012 | Document #EGR-2012-4-R-0749 | Report Cloud delivery models are disrupting the infrastructure services market. Remote infrastructure management providers who are seeing increasing convergence with traditional players, changes in buyer exp... More

Enterprise Cloud Offerings: What Do the Buyers Really Want?

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyAugust 2012 | Document #EGR-2012-4-R-0730 | Report Cloud solution and service providers continue to churn newer offerings. However, buyers are more interested in business outcomes than technology. Buyers will find this report useful to understand the ... More

Cloud Strategies for IT Service Providers

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyJuly 2012 | Document #EGR-2012-4-R-0713 | Report The scare around cloud destroying traditional IT service is subsiding. What opportunities are available for IT service providers in the cloud? What are buyers'€™ perceptions of traditional IT service ... More

Infrastructure Outsourcing Market Update 2012

Yugal Joshi, Chirajeet Sengupta, Abhishek Singh, Ross TisnovskyJuly 2012 | Document #EGR-2012-4-R-0703 | Report 2011 was another eventful year for Infrastructure Outsourcing (IO) services. Though MNCs continue to be the leaders in the IO market, offshore providers appeared to be steadily converging with MNCs, i... More

Application Outsourcing Market Update 2012

Yugal Joshi, Chirajeet Sengupta, Abhishek Singh, Ross TisnovskyJune 2012 | Document #EGR-2012-4-R-0701 | Report 2011 was a strong year for application outsourcing. MNCs and offshore providers appeared to be similar in their sales pursuits on various parameters that we analyzed. Buyers across geographies and ind... More

Enterprise Cloud: Where are the Investments?

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyJune 2012 | Document #EGR-2012-4-R-0697 | Report An insight into the investments in cloud computing can provide real insights on seriousness of cloud providers. Are providers investing enough? Where are they investing? Why are they investing? This r... More

Enterprise Cloud Adoption: Role of Cloud in Global Services

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyMay 2012 | Document #EGR-2012-4-R-0682a | Report Breaking the existing confusion and apprehension about the impact of cloud on global services, this Everest Group report analyzes key global service deals with cloud delivery in scope. The report is b... More

Social Networks for Global Delivery - Get that ITCH

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyMarch 2012 | Document #EGR-2012-4-R-0662 | Report Organizations are jumping on the social network bandwagon, normally to tap their external customers. However, for global service providers there is a tremendous potential of social platforms getting i... More

Mergers and Acquisitions (M&A) - "Doing Good in Bad Times"

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyFebruary 2012 | Document #EGR-2011-4-R-0647 | Report The fascinating world of M&A activities continue to blossom despite an uncertain business environment. Most of them look the same from a distance, but look deeper and the strategic reasons for acq... More

Remote Infrastructure Management - "Expanding the Wings of RIMO"

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Abhishek Singh, Ross TisnovskyDecember 2011 | Document #EGR-2011-4-R-0629 | Report Remote Infrastructure Management Outsourcing is at a cusp of transformation. As buyers continued to opt for RIMO in the last few years (including the slowdown), offshore providers strove to mature thi... More

Independent Testing Services - Service Provider Profiles

Yugal Joshi, Chirajeet Sengupta, Sivaram Sundaramurthy, Ross TisnovskyNovember 2011 | Document #EGR-2011-4-R-0622 | Report Testing services is slated to grow higher than most of the service lines for the providers. To cater to the growth they are strategizing and selectively investing into IP, differentiators, resource ba... More

IT Services Sourcing Maturity: Need for a Holistic Approach

Chirajeet Sengupta, Ross TisnovskyNovember 2011 | Document #EGR-2011-4-V-0613 | Viewpoint As part of this document, we share learnings from Everest Group's ITO strategy benchmarking program. The viewpoint provides insights on some of the common strategic stances adopted by global enterpris... More

Services-as-a-Product - Travelling the Full Circle

Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyAugust 2011 | Document #EGR-2011-4-V-0595 | Viewpoint Productization of ITO services is an interesting trend, whereby service providers are promoting offerings with standard SLAs, menu pricing, and templatized delivery models. This report explores the tr... More

ITO Request for Information 2011 - A Market Insights Report

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Abhishek Singh, Ross TisnovskyJuly 2011 | Document #EGR-2011-4-R-0574 | Report Like most industries, post 2008, IT outsourcing industry faced adverse pressures due to the economic slowdown. Service providers tried their best to serve industry need to hedge cost and liquidity pre... More

Independent Testing Services - "It's Time to Innovate"

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyMay 2011 | Document #ERI-2011-4-R-0557 | Report Outsourcing providers started their independent testing practice many years ago, and there have always been independent pure-play testing providers. Why this sudden interest in it? With time, this ser... More

Mergers and Acquisitions (M&A) in IT Outsourcing - "Deals are Back"

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyMarch 2011 | Document #ERI-2011-4-R-0519 | Report A subdued M&A market in IT services during the downturn gave way to renewed activities. Large deals made a forceful comeback and more service providers acquire different types of companies. Irrespecti... More

Service Provider Cloud Strategies - "As Unique as Everyone"

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyJanuary 2011 | Document #ERI-2011-4-R-0495a | Report Cloud computing is getting a mixed welcome. Huge expectations, apprehensions and cynicism are getting cooked in one broth. CIOs believe they need cloud computing, but are not sure why and when. Outsou... More

Virtual Desktop Infrastructure - "Supplier Assessment"

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyOctober 2010 | Document #ERI-2010-4-R-0473 | Report Seeing the traction Virtual Desktop Infrastructure (VDI) is getting, the suppliers expectedly have started to profess their capabilities in delivering VDI services. Each supplier claims to have "end-t... More

Remote Infrastructure Management - "RIMO Strategy - Stick to the Basics, but Fine-tune too"

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Ross TisnovskySeptember 2010 | Document #ERI-2010-4-R-0462 | Report In the pursuit of larger infrastructure deals, RIMO players saw their infrastructure business model converging with that of traditional suppliers. This report analyzes this convergence and the apparen... More

Predicting ITO in the BFSI Sector

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyAugust 2010 | Document #ERI-2010-4-W-0458 | Report This whitepaper explains why the current state of affairs in the financial services sector is likely to lead to increased IT outsourcing (ITO) activity, and lays down a framework that ITO suppliers ca... More

Desktop Virtualization - "A Cautious March"

Soumit Banerjee, Yugal Joshi, Chirajeet Sengupta, Ross TisnovskyJuly 2010 | Document #ERI-2010-4-R-0443 | Report Desktop virtualization means a lot of things to a lot of people. This research cuts through the myriad of desktop virtualization flavors and focuses on Virtual Desktop Infrastructure (VDI). It analyse... More