INTRODUCTION

The Procurement Outsourcing (PO) service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the multi-process PO market. Each five-page service provider profile provides a comprehensive picture of the provider’s service suite, scale of operations, technology solutions, and delivery locations. The report also provides insights into the dynamic global PO service provider landscape.

This compendium of profiles tracks 19 PO service providers including Accenture, Capgemini, Corbus, DSSI, Genpact, GEP, HCL, HCMWorks, HP, IBM, Infosys, Optimum Procurement, Procurian, Proxima, TCS, Wipro, WNS, Xchanging, and Xerox.

CONTENTS

Each service provider profile provides the following PO-specific details:

• PO service suite and scale of operations: Includes key PO leaders, PO service suite, capabilities across procurement processes, PO FTEs, and recent developments
• PO client portfolio: Includes major clients and recently announced contracts, PO revenue split by geography, industry, and organization size
• PO technology solutions: Includes brief profiles of key technology solutions
• PO delivery locations: Includes city level detail of key delivery locations across the world
• Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 19 major PO service providers. Specifically, the report allows service providers to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace; and buyers and potential buyers of PO services to assess the service providers on the capabilities that they desire.