PricePoint reports identify trends in the pricing of ITO (both ADM and Infrastructure) and BPO (both voice and non-voice) services through a comprehensive analysis of key demand-side, supply-side and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q1-2012 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macro-economic factors
Overall impact of the drivers on pricing in Q1 2012
Pricing outlook for Q2 2012
Featured research
Overview of South African IT outsourcing landscape
Trends in BPO services pricing (2006-2012)
Outsourcing spend optimization
Contents
The report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, new deal-renewal mix
Supply-side drivers including resource utilization, hiring mix, support costs, onshore-offshore mix and service provider financial performance
Macro-economic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these pricing drivers on pricing in Q1 2012 and the outlook for Q2 2012.
The featured research section shines a spotlight on the IT outsourcing landscape in South Africa. It also highlights the trends in BPO services pricing between 2006-12. Finally, it focusses on portfolio optimization measures that buyers and service providers can adopt to create mutually beneficial outsourcing arrangements.
Note: this report is from 2012. See our most recent R2R research report.
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