Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers (GICs), location risks and opportunities, and service provider developments.
SCOPE
Market Vista Q4-2012 includes the following:
Outsourcing transaction trends, including details of major outsourcing deals
GIC-related developments
Global offshoring dynamics
Location risks and opportunities
Key service provider developments
CONTENTS
Outsourcing and offshoring deal trends by function, geography, industry, buyer type, etc.
The GIC market assessment, including recent set-ups, expansions, and divestitures
Details on major outsourcing deals
Details on renewal/restructuring activity and new contracts signed in the quarter
Location risks and opportunities, including Philippines and Malaysia’s recent adoption of data privacy laws; UK contact center work moving to North England and nearshore locations; GCC outsourced contact center market likely to grow further; and growth in tier-2 cities in China
Fact base, including operating cost, wage inflation, attrition, and sustainability of arbitrage, for leading cities in emerging geographies
Twenty leading service providers assessed on financial performance, changes in geographic footprint, alliances, capability enhancements, and M&A events
PLEASE NOTE: The download includes:
Complete Market Vista Q4-2012 report
Executive summary highlighting key findings
Market Vista primer on Global Locations Compass – Brazil
In addition, Market Vista subscribers get complimentary access to the Standard Locations Database that can be downloaded separately.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
