Market Vista provides industry-leading research, analysis, and insights on the global sourcing marketplace, service provider landscape, location dynamics, and emerging sourcing models. Quarterly reports provide perspectives on ongoing trends in the market and annual summary reports provide a holistic view of key trends for the entire year.
SCOPE
Market Vista: 2012 in Review captures key developments in the outsourcing and offshoring industry in 2012. This report includes an analysis of outsourcing transaction trends, GIC-related developments, market activity by locations, location maturity, location risks and opportunities, key service provider developments, and highlights key implications for sourcing industry stakeholders. Market activity in 2012 is compared with that in preceding years to capture evolution of the outsourcing market.
CONTENTS
Outsourcing and offshoring deal trends by function, geography and industry
GIC market developments including setups, expansion and divestitures
Details of major outsourcing deals
Overview of the outsourcing market activity by types of deals (i.e., renewed/restructured deals and new contracts)
Assessment of market activity across leading offshore destinations in 2012
Analysis of location risks and opportunities in 2012 including Philippines and Malaysia’s recent adoption of data privacy laws; UK contact center work moving to North England and nearshore locations; GCC outsourced contact center market likely to grow further; and growth in tier-2 cities in China
Assessment of the 20 Market Vista Index service providers on financial performance, transaction activity, M&A and related developments
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Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
