On April 24, 2014, Everest Group hosted a webinar titled, "Taking Your BPO Relationship to the Next Level."

The global services industry is evolving from a cost focus to a cost+ value proposition. Next generation models such as Business Process as a Service (BPaaS), cloud, analytics, and robotics are challenging the established paradigms of sourcing. The competitive intensity across different BPO segments is at an all-time high and BPO solutions, delivery models, and contracts are getting more sophisticated. The discussion around sourcing models is also moving from a “shared services vs. outsourcing” conversation to a “shared services and outsourcing” approach. As a result, clients with mature third party outsourcing relationships are asking:

• Is my relationship creating significant and sustainable value for my company?
• Does the existing solution reflect the ever changing realities of the marketplace?
• How can I take my outsourcing relationship to a strategic level?
• What future sourcing roadmap should we follow?

Many enterprises are realizing that a comprehensive assessment of their sourcing arrangements, which covers inter-linkages between solution, contract, pricing, and performance can help them better understand current gaps to unlock future value.

This one-hour webinar explores how some mature BPO clients embarked on the exercise of optimizing the value from their outsourcing arrangements, and the roadmaps they finally adopted.

This is the deck used during the presentation.