Webinar Deck: Service Delivery Automation: The Next Big Thing
26 Feb 2015
by
Rajesh Ranjan
On February 26, Everest Group hosted an insightful one-hour webinar during which our industry experts shared their analysis of the technology and the market for automating the delivery of business processes which we broadly refer to as “Service Delivery Automation” (SDA). The webinar will be presented from both the enterprise and the service provider perspectives. You will also hear from a highly experienced practitioner who has deployed and scaled up robotic process automation (RPA) at Telefónica.
The webinar addressed the following questions:
What is SDA and what are the differences between the technologies that it encompasses?
What is the impact of automation on process efficiency and costs?
How is the technology being adopted by leading business process service providers?
Note: this report is from 2012. See our most recent R2R research report.
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