INTRODUCTION

The Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Benefits Administration Outsourcing (BAO) – Service Provider Landscape and Capability Assessment, Nov 2011. This report provides accurate, comprehensive, and fact-based snapshots of 11 major BAO service providers. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, buyer-size and functional scope. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities.

This compendium of profiles tracks 11 BAO service providers including ACS, ADP, Aon Hewitt, Ceridian, Fidelity, iGATE Patni, Infosys, ING, Mercer, Secova and Towers Watson.

CONTENTS

Each service provider profile comprises of four key pages:

• BAO service capability and strategy – Includes company overview, BAO/HRO leadership, target market segment, BAO service suite across geographies, technology strategy, partnerships, key BAO-related developments, and spread of BAO FTEs globally
• BAO client portfolio – Includes total number of clients and participants managed, key clients, brief description of recent BAO engagements, and client split by geography, industry, buyer-size, and core benefits areas
• BAO delivery locations – Includes city level detail of key delivery locations across the world
• Detailed assessment of BAO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 11 major BAO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of BAO will be able to assess the service providers on desired set of capabilities.