HR Outsourcing (HRO) Engagement Between Credit Suisse and Wipro

15 Jul 2011
by Rajesh Ranjan

Introduction

Everest Group recently studied the HRO engagement between Credit Suisse and Wipro to gain insights into the value that Credits Suisse created in partnership with Wipro as part of a Global HR transformation program. This case study highlights key aspects of the unique engagement with a build-operate-transfer (BOT) construct and discusses:

  • Scope of the engagement
  • Drivers behind the engagement
  • Criteria for selecting Wipro as a service provider
  • Key challenges faced and lessons learnt
  • Elements of value creation for Credit Suisse
  • Future outlook for the engagement
 

Page Count: 9