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Application Outsourcing (AO) in Banking - Service Provider Profiles Compendium
15 Oct 2012
by
Jimit Arora
INTRODUCTION
The Banking, Financial Services, and Insurance (BFSI) industry is one of the largest adopters of IT Application Outsourcing (AO) services. In order to cater to this large market segment, a number of service providers of varying scales and competencies have developed capabilities to deliver AO services to BFSI companies.
As mature BFSI buyers seek to optimize their portfolio of AO services, they are signing larger contracts with fewer number of service providers. As BFSI buyers drive further consolidation in the marketplace in response to their business requirements, the capability of service providers to undertake and deliver large-sized AO engagements has become a factor of prime importance. Everest Group has assessed the capability of 25 AO service providers and has mapped them on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market success.
In this report we present the detailed profiles of the 25 service providers featured on Everest Group Banking AO PEAK Matrix. Each service provider profile provides a comprehensive picture of their service suite, scale of operations, domain investments, and delivery locations specific to banking AO services.
SCOPE
This report includes detailed profiles of the following 25 service providers:
- Banking AO PEAK Leaders: Accenture, Cognizant, IBM GS, Infosys, and TCS
- Banking AO PEAK Major Contenders: Capgemini, CGI, CSC, Dell Services, HCL, HPES, iGATE, L&T Infotech, MphasiS, Polaris, Syntel, and Wipro
- Banking AO PEAK Emerging Players: EPAM, Hexaware, ITC Infotech, Luxoft, Mahindra Satyam, MindTree, Softtek, and Unisys
CONTENTS
Each profile covers the following aspects for each featured service provider:
- General overview of the provider’s business, services, clients, and financials
- Highlights of the provider’s assessment across the PEAK dimensions – scale, scope, domain investments, delivery footprint, and market success
- The provider’s banking AO-related domain investments, including proprietary solutions, acquisitions, alliances, and partnerships
- Publicly-announced transaction activity by the provider in the banking AO domain during 2009-2012
- AO delivery footprint of the provider in offshore locations
Page Count: 188
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