Multi-process Human Resources Outsourcing (MPHRO) - Service Provider Landscape and Capability Assessment

31 Jul 2012
by Rajesh Ranjan

$2,999.00

Introduction

The Multi-process Human Resources Outsourcing (MPHRO) service provider landscape is dominated by a few players, but as newer markets increasingly have started to adopt MPHRO, new players with different strategies and value propositions have emerged. The wave of large-scale mergers and acquisitions has given way to smaller “tuck-in” acquisitions. The service providers also have varying focuses and strategies to address emerging HRO areas such as talent management and analytics. Considering the varied offerings in the market, buyers should consider their unique situations and requirements and match them against the service providers best suited to meet those requirements.

In this research, we analyze the MPHRO market across various dimensions:

  • MPHRO market overview
  • MPHRO PEAK Matrix 2012 and Star Performers 2012
  • Key insights on PEAK Matrix dimensions
  • Emerging trends
  • Implications for buyers and service providers

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for MPHRO

Scope of analysis

  • MPHRO deals in which a minimum of three HR processes are included
  • Over 400 MPHRO deals signed as of November 2011
  • The buyer employee size is 3,000 or more
  • Coverage across 19 MPHRO service providers

Service provider share distribution in 2011 

Content

This research report provides comprehensive coverage of the 2011 MPHRO service provider landscape and analyzes it across various dimensions. Some of the findings in this report include:

  • The global MPHRO market is dominated by five players that further consolidated their position in 2011
  • The largest players have built economies of scale into their operations
  • The wave of large-scale M&A, with the primary aim to gain market share that began in the MPHRO industry in 2007 and peaked in 2010, has now ebbed. The recent acquisitions are driven by “tuck-in” objectives rather than pure scale considerations
  • Indian-heritage providers have significantly increased their market share (in terms of number of deals) in the last two years
  • Though most service providers are moving towards achieving a balanced onshore-offshore delivery model, it is primarily the larger players who have been able to achieve it
 

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