INTRODUCTION

The insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 10 service providers in the market. Each five page service provider profile provides a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global insurance BPO service provider landscape. These 10 service providers¹, include Capgemini, Cognizant, EXL Service, Genpact, HCL, Infosys, Serco, TCS, Wipro, and WNS. 

CONTENTS

Each service provider profile provides the following insurance BPO-specific details:

• Insurance BPO service suite and scale of operations: Includes key insurance BPO leaders, service suite, FTEs, revenue, and recent developments
• Insurance BPO delivery locations: Includes city-level detail of key delivery locations across the world
• Insurance BPO capabilities and clients: Includes major insurance BPO engagements, revenue split by geography, FTE split by line of business & location, and number of contracts by buyer size
• Insurance BPO technology solutions: Includes brief profiles of key technology solutions in the insurance BPO space
• Everest Group’s assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 10 major insurance BPO service providers. Specifically, the report allows for comparison of the service providers on their areas of strength and development. It helps current and potential buyers of the insurance BPO services to assess the service providers on the capabilities that they desire.

1. Accenture, Capita, and IBM also have credible insurance BPO offerings but did not provide sufficient information to be featured on the PEAK Matrix.