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Banking and Financial Services (BFS) BPO Annual Report 2013 - Small is the New Big!
16 Aug 2013
Introduction
The global BFS BPO market witnessed strong growth of 16% in 2012. A higher proportion of contracts in 2012 were extensions or renewals as compared to new contracts. Adoption of by small financial institutions increased in 2012, and was responsible for growth in the market. The overall value proposition of BFS BPO is strongly driven by cost reduction.
In this study we analyze the global BFS BPO market in 2012. We focus on:
- Market size and buyer adoption
- Banking BPO solution characteristics across size and scope, LoB adoption, analytics and risk regulatory services trends, technology model, global sourcing, and pricing structures
- Capital Markets BPO solution characteristics across size & scope, LoB adoption, regulatory reporting & risk management, technology model, global sourcing, and pricing structures
- BFS BPO service provider landscape, covering service providers’ market share and areas of investments
Scope of analysis
- Third-party BFS BPO contracts; it does not include shared services or Global In-house centers (GICs)
- Around 300 BFS BPO contracts signed as of 2012
- Coverage across 18 BFS BPO service providers including Cognizant, CSC, Dell, EXL, eClerx, Genpact, HCL, Infosys, iGate, Mphasis, Serco, Sutherland, Syntel, TCS, Tech Mahindra, Wipro, WNS, and Xerox
Content
This report assists key stakeholders (buyers, service providers, and technology providers) understand the changing dynamics of the BFS BPO market and help them identify the trends and outlook for 2013. In this backdrop, this report provides comprehensive coverage of the global BFS BPO market including detailed analysis of market size & growth, buyer adoption trends, banking and capital markets BPO solution characteristics, and service provider landscape. Some of the findings in this report, among others, are:
- The market for third-party BPO in BFS reached US$3.8 billion in 2012, growing at a rate of ~16% over 2011
- The average contract size and term decreased from the last few years
- Adoption of BFS BPO from small financial institutions increased in 2012 – accounting for more than 50% of new contracts in 2012
- Among the service providers covered by Everest Group, TCS and Genpact continue to dominate the BFS BPO market. Serco, Tech Mahindra, HCL, Sutherland, and Mphasis reported the fastest growth in 2012
Page Count: 79
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Note: this report is from 2012. See our most recent R2R research report.
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