The healthcare industry has witnessed a rapid increase in the IT and business process outsourcing adoption in the recent years. Payer provider convergence, regulatory reforms, consumerization, growing focus on analytics & infrastructure, and emergence of new technologies have, all, accelerated outsourcing in the healthcare market. Payers have really stepped on the gas to meet not only the obligatory deadlines but also some of the strategic mandates.
With healthcare companies stepping up adoption of the outsourced delivery, there is an uptick in demand for research and market intelligence on demand and supply trends in healthcare outsourcing across the three major market segments – payer, provider, and life sciences. The need is more pronounced for the vertical-specific IT Outsourcing (AO) services, where business challenges are driving greater adoption. Everest Group’s healthcare outsourcing research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to ITO in the healthcare vertical.
In this annual report, we analyze current trends and the future outlook for large, multi-year ITO relationships for the healthcare payer market. The report also provides specific updates on the readiness of various stakeholders from the perspective of payer reform mandates.
SCOPE OF THE ANALYSIS
Industry: Healthcare payer (public health plans, private health plans)
Services: Annuity-based application and infrastructure outsourcing services
Geography: Global
Sourcing model: Third-party AO transactions; excludes shared services or captives
CONTENTS
This report is structured across four key sections, each containing insights on the payer AO market, with a focus on large-sized contracts:
Healthcare IT outsourcing market overview: Analysis of the overall healthcare outsourcing market and transaction trends:
Market size and growth
Transaction trends for IT outsourcing in healthcare
Segment-level analysis of healthcare outsourcing transactions, including:
Business segments: healthcare payer, provider, and life sciences
Function segments: AO and Infrastructure Outsourcing (IO)
Geographic segments
Payer ITO market overview: Analysis specific to the payer ITO segment with a focus on large transactions:
Transactions activity and growth trends
Demand characteristics for payer ITO services by geography, ITO subfunctions, buyer type (public and private health plans), and buyer size
Delivery trends for payer ITO services, including offshore leverage and global delivery locations
Renewal activity
Emerging themes and future outlook in payer ITO: Analysis of emerging trends and their influence on the future of payer ITO
Changing shape of the overall payer industry
Factors altering the demand profile for healthcare payer ITO services
Major technology investment themes in the payer sector
Implication for key stakeholders – payers and service providers: Analysis of the implications for key stakeholders
Major technology implications of the emerging themes in payer industry
Investment map of technology imperatives for buyers
Implications for key stakeholders – buyers and service providers
Note: this report is from 2012. See our most recent R2R research report.
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