The healthcare provider industry has rapidly matured in its adoption of IT and business process outsourcing services in recent years. Regulatory reforms, emergence of new technologies, and the challenges facing the healthcare provider industry accelerated adoption of outsourced services. In order to cater to this growing market segment, a number of service providers have developed focused capabilities.
As healthcare provider companies are stepping up the adoption of outsourced delivery, there is an uptick in demand for research and market intelligence on demand and supply trends in healthcare provider outsourcing across the major market sub-segments – hospital systems, physician practices, and diagnostic services. Everest Group’s healthcare outsourcing research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to ITO in the healthcare provider vertical.
In this report, we analyze the capabilities of 12 ITO service providers specific to the global healthcare provider sector. These service providers are mapped on the Everest Group PEAK Matrix, which is a composite index of a range of distinct metrics related to a service provider’s capability and market success.
Scope of the analysis
Industry: Healthcare provider (hospital systems, physician practices, and diagnostic services)
Services: Large (TCV >US$25 million), multi-year (>three years), and annuity-based application outsourcing
Geography: Global
Sourcing model: Third-party ITO transactions; excludes shared services or captives
Contents
This report is structured across four key sections, each containing insights on the healthcare provider ITO service provider landscape, with a specific focus on large-sized contracts:
Implications for key stakeholders: Implications of identified healthcare provider ITO service provider landscape characteristics for key stakeholders:
Implications for service providers
Implications for buyers:
Healthcare provider ITO service provider landscape: Analysis of individual service provider capabilities in the healthcare provider ITO space along the following dimensions:
Delivery capability:
Scale
Scope
Domain Investments
Market success:
Transaction activity
Healthcare provider ITO PEAK Matrix: Healthcare provider ITO PEAK Matrix and analysis of PEAK clusters:
Mapping of healthcare provider ITO service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix
Commentary on the capabilities of each service provider:
Delivery capability characteristics (scale, scope, and domain investments)
PEAK healthcare provider ITO service provider profiles: Detailed profiles containing the following information for each of the eight service providers featuring on the healthcare provider ITO PEAK Matrix:
Corporate summary and healthcare provider ITO business overview
Detailed assessment of healthcare provider ITO capabilities
Healthcare provider ITO domain investments
Healthcare provider ITO transaction activity
Key offshore delivery locations for healthcare provider ITO
Note: this report is from 2012. See our most recent R2R research report.
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