INTRODUCTION
The Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Benefits Administration Outsourcing (BAO) – Service Provider Landscape and Capability Assessment, February 2013. This report provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities.
This compendium of profiles tracks 10 major BAO service providers including ADP, Aon Hewitt, Businessolver, Empyrean, Fidelity, ING, Mercer, Secova, Towers Watson, and Xerox.
CONTENTS
Each service provider profile comprises four key pages:
- BAO service capability and strategy – Includes company overview, leadership, BAO-related technology investments, BAO service suite across geographies, partnerships, key BAO-related developments, and spread of BAO FTEs globally
- BAO client portfolio – Includes total number of clients and participants managed, major clients, split of participants across benefits segments, and client split by geography, industry, and buyer-size
- BAO delivery locations – Includes city-level detail of key delivery locations across the world
- Detailed assessment of BAO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks/insights on the capabilities of the service provider
The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 10 major BAO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of BAO will be able to assess the service providers on the desired set of capabilities.
