Introduction

Remote Infrastructure Management (RIM) has taken deep roots in the broader infrastructure services delivery. Unlike earlier years, when it was considered a “niche” option for low-end peripheral infrastructure services, it has now become almost a de-facto in most of the engagements. Buyers now consider it to be at par with any other infrastructure services delivery model and even leverage it for complex demands.

Buyers will find this research useful to benchmark their RIMO adoption against peers and understand how the significantly matured RIMO capabilities can be further leveraged in their sourcing strategy. Service providers will find value in understanding the evolution of RIMO and how different infrastructure services models have now fully converged.

Scope

• Evolution of the infrastructure services model
• Advent and growth of RIMO
• Key differentiating factors RIMO vis-à-vis the traditional models
• Death of the RIMO model, as the industry knows it
• Analysis of RIMO principles, living on forever

Contents

This research focused on RIM service models, deep dives in its evolution. The research based on industry data and analyst perspectives, tracks RIM journey from its birth. It focuses on how RIMO has evolved over the years and how buyers now perceive it suitable for most of their infrastructure services requirements. Therefore, the earlier definition and understanding of RIMO, being a “niche” model is now truly dead. The research also describes how the fundamental principles of RIMO will survive forever.

For example, the section on “Death of RIMO” analyzes the following:

• Evolution of RIMO
• Strategic convergence of RIMO and other models
• Evidence of convergence
• Buyer verdict – RIMO is dead