Global Location Insights: Sun Is Rising In the "Middle" East

8 Oct 2013

$999.00

Global economic downturn has prompted Middle Eastern companies to tighten their purses. Further, as these companies are globalizing, they are also focusing on driving consistent customer experience and adopting global processes and standards. As a result, they are embarking on a business process and technology transformation journey.

Moreover, there is an impetus from governments to move towards creating a knowledge-based economy, following the path adopted by major Asian economies as they reap the benefits of Information and Communication Technologies (ICT)-driven service economy. It can also be attributed to the need of creating employment for locals and scaling knowledge-based services.

This report presents facts based assessment of the lay of the land and opportunities associated with sourcing in the region. Focus of the report is on BPO industry as it is in its nascent stage and presents headroom for growth to the tune of 25-30 times of the current market size of ~US$300 million. The analysis and insights are derived from our vast experience of supporting leading firms in their global sourcing initiatives. Following dimensions are covered in this report:

  • Current state of the BPO market segments , buyer adoption trends and opportunity outlook
  • Key drivers of sourcing and challenges unique to this region
  • Service provider landscape and delivery models/ locations in the region
  • Implications for buyers and service providers
 

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