PricePoint reports identify trends in the pricing of the ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q1 2013 includes the following:
Assessment of drivers that impact pricing of ITO and BPO services, including:
Buy-side dynamics
Supply-side dynamics
Key macro-economic factors
Overall impact of the drivers on pricing in Q1 2013
Pricing outlook for Q2 2013
Featured research
Transition costs
Furloughs
Contents
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, hiring mix, support costs, onshore-offshore mix, and service provider financial performance
Macro-economic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on pricing in Q1 2013 and the outlook for Q2 2013.
The featured research section focuses on identifying best-in-class metrics on transition timelines and the total transition cost, which includes the buyer’s internal cost and provider’s transition fee. It also covers the typical means of dealing with furloughs in ITO deals and their impact on both buyers and service providers.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
