PricePoint reports identify trends in the pricing of the ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q2 2013 includes the following:
Assessment of drivers that impact pricing of ITO and BPO services, including:
Buy-side dynamics
Supply-side dynamics
Key macro-economic factors
Overall impact of the drivers on pricing in Q2 2013
Pricing outlook for Q3 2013
Featured research
Output-based pricing in IT infrastructure deals
Managing staffing pyramids
Contents
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, hiring mix, support costs, onshore-offshore mix, and service provider financial performance
Macro-economic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on pricing in Q2 2013 and the outlook for Q3 2013.
The featured research section includes:
Analysis of key deal-specific factors that impact pricing in IT infrastructure deals, and quantifies the impact of such factors for Service Desk tower
Structure of a standard staffing pyramid, impact of career progression on pyramids and billing rates, and the different ways to maintain best-in-class staffing pyramid throughout the deal term
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
