Introduction

Supply chain, as a business function, is undergoing some fundamental changes. Penetration of innovative business models, such as contract manufacturing and partnerships for logistics & distribution, is increasing. Stricter regulatory and compliance requirements have given rise to a need for better process controls. Increasing competition and evolving technologies are behind the demand for more sophisticated product lifecycle management. Consequently, organizations are now turning to third-party service providers who can deliver end-to-end SCM solutions that go beyond the traditional boundaries of procurement, logistics, and inventory management.

Recognizing this shift in the buyer needs, the service providers are developing comprehensive SCM BPO offerings as well. They are blending technology augmentation, reporting/compliance capabilities, and analytics to transform the supply chain operations of their clients. In a nutshell, the rapidly growing SCM BPO services market has a huge opportunity in store for both buyers and providers.

In this research, we analyze the global Supply Chain Management (SCM) BPO service provider landscape in 2014. We focus on:

• Market overview
• Position of 11 service providers on the Everest Group PEAK Matrix for SCM BPO
• Key insights on the PEAK Matrix dimensions
• Overall remarks on the service provider capabilities

The scope and methodology of this report include:

• Over 280 SCM BPO outsourcing contracts active in 2013
• Coverage across 11 SCM BPO service providers: Accenture, Aegis, Capgemini, EXL, Genpact, HCL, Infosys, OnProcess Technologies, TCS, Wipro, and WNS

Content

This report focuses on classification of the service providers into Leaders, Major Contenders, and Emerging Players on Everest Group PEAK MatrixTM. The report includes a detailed assessment of the delivery capabilities, and estimation of the market success of each of these categories. The report also incorporates market overview, service provider landscape, and commentary on the capability of each of the service providers individually.

Following are a few glimpses from the report:

• Market overview and service provider landscape
• SCM BPO is a nascent market, growing at a rapid rate
• Providers are in the process of developing their capabilities and competition is low
• Key buyer regions and industries for other BPO services also dominate the SCM BPO adoption
• 2014 PO PEAK Matrix

Everest Group classifies 11 SCM service providers on the Everest Group’s proprietary PEAK Matrix framework into:

• Leaders – Genpact, Accenture, and TCS
• Major Contenders – OnProcess Technologies, Infosys, WNS, HCL, Capgemini, and Wipro
• Emerging Players – Aegis and EXL
• Service provider delivery capability assessment
• We assess the overall SCM capability of the service providers by evaluating them on five dimensions – market success, scale, scope, technology, and delivery footprint
• Leaders outperform the other players across nearly all the metrics assessed
• Overall remarks on service provider capabilities
• We profiled 11 service providers with robust SCM BPO capabilities
• The profiles provide an overview of the service provider capabilities in delivering SCM BPO solutions

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.