Introduction

The FAO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 25 service providers in the multi-process FAO market. The study provides a detailed five page profile of each FAO service provider assessed, which captures a comprehensive picture of their service suite, scale of operations, recent developments & investments, technology solutions, and delivery locations. The report also provides insights into the dynamic global FAO service provider landscape and the market shares. In addition, each profile gives the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities.

This compendium of profiles tracks 25 FAO service providers including Accenture, Aegis, Capgemini, Cognizant, Datamatics, Dell, EXL, Genpact, HCL, HP, IBM, iGATE, Infosys, IQ BackOffice, Minacs, NIIT Technologies, Quatrro, Serco, Sutherland Global Services, TCS, Tech Mahindra, Wipro, WNS, Xchanging, and Xerox.

Contents

Each service provider profile provides the following FAO-specific details:

• Service suite and scale of operations: This includes key FAO leaders, FAO service suite, FAO FTEs, and recent developments
• Client portfolio: This includes major clients and recently-announced contracts, FAO revenue split by geography, industry, and organization size
• Global delivery locations: This includes detail of key delivery locations across the world
• Technology solutions: This includes prevalence of different technology approaches and profiles of key technology solutions
• Detailed assessment of the capabilities: This includes the position of the service provider on the Everest Group PEAK Matrix, market success & delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 25 major FAO service providers. While providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace; buyers and potential buyers of FAO will be able to assess the service providers with desired set of capabilities.