On January 7, 2014 Convergys announced its intention to acquire Stream International, bringing together two of the larger US-based providers to create the second largest CCO services provider on a global basis, with a combined revenue topping the $3billion mark. Convergys acquisition of Stream appears to be driven by the objective of scale enhancement, but some of other CCO mergers in the past year and a half generating widespread interest had a different set of objectives such as capability enhancement and delivery footprint expansion. While the deal has ensured top line growth, Everest Group believes Convergys will need to target a differentiated client value proposition to ensure bottom line growth.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…