INTRODUCTION

Strained revenue growth, low interest rates, rise of the digital consumers, and growing pressure of regulatory compliance continued to adversely affect the profitability of banks in 2013. This has forced global banks to rethink and reinvent their business models as well as technological priorities. As a result, 2013 saw strong return of the discretionary spend – led by investments in development of specific applications for regulatory compliance, risk management, channel-specific initiatives (social, mobile, etc.), and customer analytics.

Consequently, the competition is also intensifying as service providers continue to ramp up their capabilities, invest in innovative technologies, form alliances, and acquire strategic targets to address the growing and complex technology needs of banks and financial institutions.

In this research, we present detailed profiles of the 28 service providers featured on the banking AO PEAK Matrix. Each service provider profile provides a comprehensive picture of their service suite, scale of operations, domain investments, and delivery locations.

SCOPE

This report includes detailed profiles of the following 28 service providers:

• Banking AO PEAK Matrix Leaders: Accenture, Cognizant, IBM, TCS, and Wipro
• Banking AO PEAK Matrix Major Contenders: Capgemini, CGI, CSC, Dell Services, HCL Technologies, HPES, IGATE, Infosys, ITC Infotech, L&T Infotech, Luxoft, Mindtree, MphasiS, Polaris, Softtek, Syntel, Tech Mahindra, Unisys, and Virtusa
• Banking AO PEAK Matrix Emerging Players: Attra Infotech, Endava, EPAM, and Hexaware

CONTENTS

Each profile covers the following aspects for the featured service providers:

• General overview of the provider’s business, services, clients, and financials
• Highlights of the provider’s assessment across the PEAK Matrix dimensions – scale, scope, domain investments, delivery footprint, buyer satisfaction, and market success
• The provider’s banking AO-related domain investments, including proprietary solutions, acquisitions, alliances, and partnerships
• Publicly-announced transaction activity by the provider in the banking AO domain during 2010-2014
• AO delivery footprint of the provider in offshore locations