INTRODUCTION
The healthcare industry is witnessing unprecedented churn and transformation, leading to a surge in the adoption of IT and business process outsourcing. Driven by regulatory reforms, tenets of consumerization, market consolidation, and emergence of next-generation digital avenues, acceptance of outsourcing has accelerated in this space. The life sciences industry has been plagued with multi-faceted challenges such as stifling R&D efficiency, changing portfolio mix, and increasing M&A/restructuring. To tackle these, market participants are adopting real-world, evidence-based personalized medicine, and outcomes-based methods, which call for increased implementation of analytics and infrastructure outsourcing tenets. In order to cater to this growing market, a number of service providers have developed focused capabilities.
With companies stepping up adoption of outsourced delivery, there is an uptick in demand for relevant research and market intelligence on demand and supply trends in healthcare outsourcing across each subvertical – payer, provider, and life sciences. The need is more pronounced for the vertical-specific IT outsourcing function, where business challenges are driving greater adoption. Everest Group’s healthcare outsourcing research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to ITO in the life sciences vertical.
In this research, we present detailed profiles of the 18 service providers featured on the life sciences ITO PEAK Matrix. Each comprehensive profile provides a perspective on their service suite, scale of operations, scope, domain investments, transaction success, delivery locations, and Everest Group’s assessment of the service provider specific to life sciences ITO services.
THE ANALYSIS
This report provides an assessment of the IT service providers who are involved in delivering life sciences ITO services, specifically: Accenture, CGI, Cognizant, Dell, Fujitsu, HCL, Hexaware, HP, IBM, IGATE, Infosys, L&T Infotech, Syntel, TCS, Tech Mahindra, Unisys, Virtusa, and Wipro.
CONTENTS
The research focuses on life sciences ITO services and includes:
- PEAK Matrix assessment of 18 leading service providers
- Service provider landscape for life sciences ITO services
- Individual company profiles
- Corporate and healthcare ITO overview
- Capability assessment and market success of life sciences ITO services
- Domain investments, proprietary solutions, and alliances/partnerships/acquisitions
- Life sciences ITO transaction activity
- Key life sciences ITO delivery locations
