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Global In-house Center (GIC) Landscape Annual Report 2014

Introduction

The global sourcing market witnessed steady growth in 2013 to reach a size of ~US$137 billion. While the buyers leverage various sourcing models to meet their sourcing objectives, the in-house model continues to be an integral component of this evolution.

The success of the Global in-house Center (GIC) model in India and Philippines has led buyers to explore other locations. While both these countries continue to lead GIC activity, companies established GICs in other parts of Asia, Central and Eastern Europe (CEE), Latin America, and Middle East and Africa (MEA). Besides diversifying geographically, the GIC model has been adopted across various verticals and functions.

Delivery Locations

Scope

This research leverages Everest Group’s proprietary GIC database, the industry’s most comprehensive database on GICs. The analysis is based on GICs providing offshore delivery of global services, and excludes shared service centers that serve domestic operations.

  • Data from the GIC database and Everest Group’s experience in the GIC segment have been supplemented adequately by interactions with GICs on key themes of the study
  • This report is relevant to a broad set of stakeholders – buyers/parent organizations, service providers, GIC organizations, and industry influencers (investors, industry bodies, etc.)

Distribution of GICs by function

Contents

This report provides an in-depth analysis of the GIC landscape and trends, covering market size, growth, and distribution of GIC landscape by buyer portfolio, scale, functions supported, and offshore delivery locations.

The research also provides an overview of the trends witnessed in the overall GIC landscape in 2013. This has been compared with the GIC activity in the last two years, to bring forth key areas of differences.

It also analyzes the GIC market across key offshore delivery locations, industry verticals, and functions:

  • The location section covers GIC activity across India, Rest of Asia, CEE, Latin America, and MEA. The subsection focuses on activity in the established, as well as some emerging, delivery locations, covering the GIC market size, number of new set-ups, and landscape of key cities in these locations
  • The industry and function section analyzes the GIC market across key industry verticals (Banking, Financial Services, and Insurance; Energy and Utilities; Healthcare; Manufacturing, Distribution, and Retail; Technology; and Telecom) and functions (Business Process – finance and accounting , human resource, supply chain, industry-specific, analytics, and customer care, Information Technology – application development and maintenance and infrastructure, and research & development / engineering)

The study concludes with assessment of the strategic priorities for GICs going forward and covers themes such as end-to-end ownership of GICs to evolve into global process owners, creating talent value proposition in the GIC model, attaining alignment with parent stakeholders on value beyond arbitrage, and collaboration with service providers (vendors).