Introduction
The FAO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 24 service providers in the multi-process FAO market. Each 5-6 page service provider profile provides a comprehensive picture of their service suite, scale of operations, technology solutions, delivery locations, and distinctive strengths & areas of improvement. The report also provides insights into the dynamic global FAO service provider landscape and market shares.
This compendium of profiles tracks 24 FAO service providers including Accenture, Aegis, Capgemini, Cognizant, Datamatics, Dell, EXL, Genpact, HCL, HP, IBM, IGATE, Infosys, IQ BackOffice, Minacs, Quatrro, Serco, Sutherland Global Services, TCS, Tech Mahindra, Wipro, WNS, Xchanging, and Xerox.
Content
Each service provider profile provides the following FAO-specific details:
- FAO service suite and scale of operations: Includes key FAO leaders, FAO service suite, capabilities across F&A processes, FAO FTEs, and recent developments
- FAO client portfolio: Includes major clients and recently announced contracts, FAO revenue split by geography, industry, and organization size
- FAO technology solutions: Includes brief profiles of key technology solutions
- Global FAO delivery locations: Includes city- / state- / country-level detail of key delivery locations across the world
- Everest Group assessment: Includes delivery capability assessment across scale, scope, technology solution & innovation, delivery footprint, and buyer satisfaction. This also includes details specific to distinctive strengths and areas of improvement for each of the service providers
The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 24 major FAO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of FAO will be able to assess the service providers in context of the set of capabilities.
