Today’s Business Process Services (BPS) supplier market is a highly competitive space with providers from different heritages vying for the same set of buyers. In this scenario, technology is becoming a major differentiator. As a result, service providers are increasingly adding technology solutions to their BPS offerings. These solutions can vary in terms of functionality, deployment mode, hosting, pricing, and several other factors.
Given this, buyers are finding it exceedingly difficult to choose the right partners for their journey from “as-is” to “to-be” state.
In this context, this report provides a detailed view of each service provider’s offerings and capabilities from the lens of technology solutions for BPS.
Content
In this study, we analyze each service provider’s technology capability along the following dimensions:
Solution characteristics in terms of:
Scale of technology team within BPS
Mix of standalone / platform-based and augmentation tools
Key industries and business process horizontals served
Share of new-age technology solutions such as those based on analytics, cloud, and digital
Service providers’ experience and focus on RPA technologies
Deployment flexibility in terms of tenancy and hosting characteristics of BPS technology solutions
Pricing models leveraged for BPS technology solutions
Recent partnerships/acquisitions in this area, along with the rationale for each
A detailed list of technology solutions on offer including their type, functionality, and key areas served
Note: this report is from 2012. See our most recent R2R research report.
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